Data Analyst needed to develop and maintain Customer Success DashboardsCyber Security Consultant
On site
London, United Kingdom
Freelance
03-03-2025
Job Specifications
Gigged.AI is a freelance talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment with one of our clients for a Data Analyst needed to develop and maintain Customer Success Dashboards.
This expected duration is 3-6 months with a rough budget of £400pd.
If interested then you must submit a proposal through the Gigged.AI website for this gig. You can do so here - https://app.gigged.ai
Project Overview:
Our client is looking for an experienced Data Analyst to work alongside their Customer Success team. The primary responsibility of this role is to maintain and develop Customer Success dashboards that will analyse and report on revenue-generating activities. You will collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive
dashboards.
Expected Start Date: ASAP (March 2025)
IR35: Pending final determination (expected Outside IR35)
Duration: The initial contract duration will be 6 months, with working hours being 9-5 Monday-Friday.
Working Practises: This is not a remote role, you will be expected full-time in the London City Centre Office.
Key Responsibilities:
1. Dashboard Development:
Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities activities.
Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration.
Utilise SQL and Python to query databases, perform data manipulation, and automate analysis processes.
2. Experimentation:
Support experimentation efforts of our Growth & Retention organisation by analysing and reporting on A/B testing results.
Provide historical data for key metrics to help establish baseline performance and experiment targets.
3. Collaboration:
Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
Present findings and insights to business stakeholders and executives in a clear and concise manner.
4. Quality Assurance:
Ensure data accuracy, integrity, and consistency by implementing best practices in data governance and quality control.
Troubleshoot and resolve any data-related issues promptly.
Qualifications:
Technical Skills:
High proficiency in SQL.
Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools).
Familiarity with ETL tools and processes.
Experience with A/B testing methodologies and analysis.
Industry Experience:
Experience working with call center data, including understanding of metrics and KPIs relevant to call center operations.
Experience working with web data and understanding of digital support tools and KPIs.
Professional Requirements:
A track record of delivering easy-to-use dashboards for business stakeholders and executives.
Strong problem-solving skills and the ability to work independently.
Excellent communication skills for presenting analysis and insights to non-technical stakeholders.
Ability to manage time effectively and prioritise tasks to meet project deadlines.
Preferred Qualifications:
Knowledge of statistical analysis and predictive modelling.
Experience working in a fast-paced, dynamic environment.
Examples of jobs to be done:
Maintain Smart Digital Recommendations reporting and add new use cases to the existing reporting.
Support the CS INTL analytics team on experiments related to revenue- generating activities.
Maintain Smart Expert Recommendations reporting and provide new insights to the Growth & Retention teams on an ongoing basis.
Improve the existing Retention reporting to reflect revenue.
Support the shift of the clients data structure from the existing market model to the new regional model for CS data.
Support Growth & Retention WBRs with insights to facilitate the improvement of revenue-generating programs.
About the Company
Gigged.AI exists to eradicate tech skill shortages for enterprises using the power of internal mobility and our contingent talent network. Our products employ AI and skills-based matching to put the right people into the right roles with rapid speed and efficiency. Our Internal Talent Marketplace (ITM) provides skills analytics within a workforce and matches employees to the right projects, reducing the need for expensive external hires and improving retention. This solution can be deployed in hours and delivers ROI within ... Know more
Related Jobs
- Company Name
- MPower Plus
- Job Title
- AI/ML ENGINEER
- Job Description
- Key Responsibilities: •Develop, implement, and optimize AI/ML models with a focus on LLMs and generative AI. • Collaborate with software engineers to integrate AI components into production systems. • Design and maintain efficient machine learning pipelines for large-scale data processing. • Work with cloud platforms (AWS, Google Cloud) to deploy and manage AI/ML solutions. • Build and maintain RESTful APIs to enable AI services for various use cases. • Engage in data preprocessing, cleansing, and feature engineering to ensure high-quality inputs for AI models. • Conduct benchmarking and performance optimization to improve model accuracy and efficiency. • Contribute to the entire software lifecycle, including requirement gathering, design, implementation, testing, and deployment. • Stay updated with the latest AI/ML advancements and apply them to improve system performance and capabilities. Required Skills & Experience: • 3+ years of experience in AI/ML engineering and Gen AI – Building LLM from scratch. • Strong expertise in Python and common AI/ML libraries (e.g., PyTorch, TensorFlow, Scikit-learn). • Experience working with LLMs and understanding of transformer-based architectures. • Familiarity with vector databases and experience with embeddings (e.g., for text or product recommendations). • Proven experience with cloud services (AWS, Google Cloud) for deploying machine learning models. • Hands-on experience with data processing and massaging techniques for AI/ML workflows. • Knowledge of CI/CD pipelines, version control systems (GitHub), and containerization (Docker, Kubernetes). • Excellent problem-solving skills and ability to troubleshoot complex AI/ML issues with Deep learning, neural networks and optimizers for the finetuning
- Company Name
- Burns Sheehan
- Job Title
- Contract Data Engineer
- Job Description
- Contract Data Engineer £450-£500 per day (outside IR35) 6 months GCP, Python, dbt Remote working (London based company) VC backed marketing platform startup I am partnered with one of the UK's most exciting marketing startups who are looking for a contract Data/Analytics Engineer to come in and take ownership around the development of the data and analytics platform. Further to strong technical/analytical skills, they need someone highly self-motivated, ready to take ownership of projects and drive them to successful completion, as well as someone who possesses a curious growth mindset, seeks continuous improvement in data techniques, and is comfortable interacting and working effectively with backend and full stack engineers. Expertise required with the following tools: GCP Python dbt Docker If you're interested in the role or finding out more, please apply or contact me directly! jordanf@burnssheehan.co.uk Contract Data Engineer £450-£500 per day (outside IR35) 6 months GCP, Python, dbt Remote working (London based company) VC backed marketing platform startup
- Company Name
- Opus Recruitment Solutions
- Job Title
- Data Analyst
- Job Description
- We're on the look out for a contract Data analyst to work with our Exeter based client for an initial 9 months. The Data analyst will need experience of working in Data Warehouse & Reporting projects to join the wider team. They will work with various Product Owners and Business Leads in Customer Care, Operations, and Finance to capture reporting requirements in detail which is expected to be built by our SI partners, Business SMEs, and Group IT. Technical skills(or awareness of) needed: MS Fabrik SQL PowerBI Data Factory A strong Business analysis skill set alongside Data analyst skills The initial contract is 9 months, ideally 2 days per week on site in Exeter and will be on a day rate basis inside IR35 (PAYE).
- Company Name
- Oliver James
- Job Title
- Lead D365 CRM Developer (Customer Insight Journeys & Data)
- Job Description
- Lead D365 CRM Developer (Customer Insight Journeys & Data) Role Overview We are looking for someone to help develop, support, and maintain software solutions in line with our client's architectural vision, ensuring high-quality Dynamics 365 applications that enhance business operations. Contract Details Day Rate: Up to £800 per day. IR35 Status: Outside IR35. Location: London Duration: Initial 6 months Key Responsibilities Develop, support, and enhance Dynamics 365 applications, with a strong focus on Customer Insights Journeys (CIJ) and Customer Insights Data (CID). Configure Dynamics 365 Design and manage APIs and microservices architecture. Ensure solutions align with best practices and architectural standards. Participate in Agile ceremonies, sprint planning, and peer code reviews. Provide hands-on development and technical leadership within a small Agile team. Work closely with stakeholders to deliver effective business solutions. Key Skills Extensive experience with Dynamics 365, specifically CIJ and CID within a Customer Data Platform (CDP) context. Strong knowledge of API management and microservices design patterns. Hands-on development expertise in C# and .NET within an Agile environment. Proficiency in Azure DevOps and CI/CD pipelines.