Site Reliability Engineer - Production Support
Hybrid
Reading, United Kingdom
Freelance
05-03-2025
Job Specifications
Job Description:
Must have skills:
• Unix Shell Scripting, SQL
• Troubleshooting using logs, Splunk / Dynatrace
• ITSM – Incident, Change and Problem Management
• L2 Support experience is a must
• Snowflake
Good to have skills:
• PCF Cloud knowledge
• CI/CD, Jenkins, Git & Maven
JD as below:
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
• Incident Resolution - Review and resolve the Incidents arising from
• Operation Command Center Alerts
• Alerts from Enterprise Monitoring Operations (EM Operations).
• OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and Regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Raise new change tickets and arrange for approvals, including CAB approvals
• Review and approve change tickets.
• Work with customers on ad-hoc queries
• Work with Development / Testing team for defect analysis (with Production simulated data)
• Build automation scripts that reduce the number of Incidents and/or improves processes followed
• Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
• Participate / Initiate in War Room calls that impacts application availability or has a customer impact
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Tools Used:
• Remedy – Ticketing Tool
• Rally (For Story and Bug Tracking)
• Splunk and Dynatrace for Monitoring
• WinSCP (file movement/ validation)
• CyberArk/Putty
• Toad – Querying Tool for DB
About the Company
Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more
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