Customer Consultant
On site
Bolton, United Kingdom
Full Time
04-03-2025
Job Specifications
Hours
The role will be a 12-month Fixed Term Contract, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
Salary
£23,600 Per Annum
Closing Date
Thu, 13 Mar 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant within our Bolton Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we’re looking for.
Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.
The ability to work well alongside others, with a ‘one-team’ mindset.
The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
The role will be a 12-month Fixed Term Contract, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
The salary for this role is £23,600 per annum.
We have a range of other benefits availab le to you including
Annual discretionary bonus scheme.
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts (conditions apply), as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.
Interviews for the role will be held week commencing 24th March at our Bolton branch.
About the Company
Not just another building society. Not just another job. Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work. The Bailey (our head office) The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking fo... Know more
Related Jobs
- Company Name
- SRG
- Job Title
- Senior Electrical Engineer
- Job Description
- SRG are currently partnered with an extremely exciting early-stage energy storage company based in the Perth & Kinross area. As part of their growth plans they are currently looking for a senior electrical engineer to join their small, close-knit team. The Role As the company's senior electrical engineer you will lead on the electrical design and development of Battery Energy Storage Systems (BESS) as the company continue to scale-up their demonstrator systems. As well as being responsible for the electrical design you will also be involved the testing and assembly of battery management systems. The Senior Electrical Engineer is responsible for the creation and evaluation of wiring diagrams and assembly layouts using AutoCAD or similar. The Right Person Demonstrable industrial experience in the design of power systems and BESS Relevant Qualification in electrical/power systems engineering (or similar) Demonstrable ability to design electrical circuits to 1000 VAC/1500 VDC
- Company Name
- Electric Square
- Job Title
- Speculative Applications - Electric Square
- Job Description
- Electric Square is always on the lookout for talented individuals who are passionate about gaming and eager to join our creative team. While we may not have current openings that align perfectly with your skills, we value diversity and are continuously seeking innovative thinkers to contribute to our exciting projects. As a part of the Electric Square family, you would be joining a dynamic group of professionals who are dedicated to creating engaging gaming experiences across multiple platforms. Our team, comprised of over 230 members, works in a collaborative environment that fosters creativity, inclusivity, and growth. We take pride in our studio culture, where every voice is heard and ideas are encouraged. No matter your background, we celebrate unique perspectives as we continue to push the boundaries of game development. Submit your speculative application to provide us with insight into your experience, skills, and ambition. You never know when a new opportunity may arise that aligns with your passion! Requirements We welcome applications from individuals with various backgrounds and skill sets, including (but not limited to): Programmers with experience in C/C++, Unity, or Unreal Engine. Artists including 2D/3D artists, animators, and concept artists. Game designers with a knack for crafting compelling narratives and mechanics. Producers and project managers with experience in handling game development pipelines. Quality assurance testers with a keen eye for detail. Regardless of your specific discipline, we look for candidates who demonstrate a passion for gaming, creativity, and a collaborative spirit. Benefits When you join Electric Square, you can expect to enjoy a unique culture. Whether its participating and relaxing with one of our wellness benefits or discussing the latest games over lunch cooked one of Brighton's incredible pop-up diners. The Studio knows that it’s the best people that make the best games and this is what Electric Square invests in. Below you will find all the benefits and perks you can enjoy as an Electric Square team member. Holidays - 25 days’ annual leave entitlement, including studio closure over the Christmas period plus all UK bank holidays Bonus Anniversary Holidays - An additional day of annual leave for each year’s anniversary working at Electric Square, up to a maximum of 30 days of annual leave entitlement. Generous Team Project Bonuses (usually paid when product ships/launches) Company Pension Scheme – Employer contribution matching award winning pension scheme provided by NEST under the UK governments automatic enrolment scheme. Private Medical Insurance Scheme – Full private medical cover provided by BUPA Healthcare. Group Income Protection Health and Well-being Allowance – £50 per month to spend on your choice of a range of healthy activities, ranging from going to the gym, rock climbing, yoga and a lovely massage. It's on us! Group Life Insurance Private Dental Insurance Scheme – Full private dental cover provided by Bupa. Volunteer Time Off ‘Electric Square in the Community’ – Spend one day per year on full-pay volunteering for the non-profit organisation of your choice. Tech Scheme - Over 5,000 products available from to buy over 12 or 24-month payment terms, saving up to 12% on National Insurance. Cycle to Work Scheme – Salary sacrifice cycle purchase scheme with tax savings through Cycle Scheme. Free Fresh Home Cooked Electric Square Monthly Friday Lunch – Monthly Friday lunches bought to us by one of many amazing local pop-up diners – all local and organic meat and vegan recipes. A wonderful way to catch up with everyone on a Friday over a beer or a bottle of Kombucha! Eye-care Vouchers – Free eye tests. Train Travel Season Ticket Loan – Interest-free company loan to spread the cost of an annual season ticket. Free Awesome Swag – Sleek Electric Square T-shirts and merch, with the iconic Electra symbol emblazoned on the front. New ranges are out every season. Extensive Video Game & Book Library – Borrow a game, a book or even a whole console. Free locally roasted Coffee & Speciality Teas Free Cereal Bar – Extensive granola, muesli and breakfast cereal selections. Exclusive anniversary presents – After your first and third year as an Electron. Fresh Fruit & Healthy Snacks – Provided every day, with a suggestion board for new treats. Pastries, Cakes & Doughnuts – For the odd naughty pleasure. Soft Drinks Fridge – A large range of free chilled soft drinks. Electra's Beer & Wine Fridge – Free beers, ales and wine and even the odd gin and tonic. Grab a beer at our end of week Show and Tell sessions and see what everybody else in the company has been up to. In-house Social Clubs – There are lots of ways to socialise with your colleagues here! From day one, you’re invited to join in clubs for D&D fans, board games, bouldering, drawing nights, yoga, cooking club – the list goes on, and there is always space open for new members! Dogs with Jobs - Electric Square is a dog-friendly employer. Bring doggo into the studio to meet and hang out with the rest of the team any time! Personal Trainer Sessions – Free gym sessions with our own Electric Square personal trainer. Project Wrap Parties, Cinema Nights & Team Nights Out – We work hard together so it’s good to let off steam and spend some time together seeing what the wonderful city of Brighton & Hove has to offer. Summer Festival – Every year on a hot summer’s afternoon, we all leave work early to enjoy the sun with company-organised pop-up diner, cocktail shack, bouncy castle, face painting and other fun amenities. The whole family is invited to spend the day coming to socialise with us, on us :) Exhibitions & Days Out – If there is an event happening of interest to us, we’ll happily spread the word, pick up the bill and see if any Electrons are up for going – we’re keen to get everyone out seeing what’s going on. Role Information: EN Studio: Electric Square Location: Europe, United Kingdom, Brighton Service: Game Development Employment Type: Permanent Working Pattern: Full Time, Remote
- Company Name
- LaunchGood
- Job Title
- Senior Full Stack Engineer - Indonesia
- Job Description
- We are looking for a Senior Full Stack Engineer with extensive experience in TypeScript to join our talented development team. In this role, you will design, develop, and maintain our full-stack platform consisting of microservices, using TypeScript as a primary language for both front-end and back-end development. You will be responsible for delivering high-quality, scalable solutions while also mentoring junior developers and contributing to technical strategy. Key Responsibilities Architect, design, and implement full-stack web applications, primarily using TypeScript. Build robust and scalable front-end applications with modern frameworks such as React.js. Develop bac-end services and APIs using Node.js and work with databases such as PostgreSQL, and MySQL. Ensure application performance, scalability, and security by implementing best practices for both front-end and back-end code. Lead technical discussions, contribute to architecture decisions, and promote best coding practices within the team. Perform code reviews and mentor junior engineers to improve their skills and code quality. Collaborate with product managers, UX/UI designers, and other engineers to deliver high-quality features in an Agile environment. Write unit, integration, and end-to-end tests to ensure the robustness of the codebase. Continuously improve the development process by suggesting new tools, techniques, and processes. Skills & Qualifications Progressive full-stack development experience with a strong focus on TypeScript. Expertise in front-end frameworks like React.js, Vue.js, or Angular, with a deep understanding of UI/UX best practices. Strong proficiency in back-end development with Node.js and working knowledge of database management systems such as PostgreSQL, MongoDB, or MySQL. Extensive experience in designing and consuming RESTful APIs and GraphQL. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for deploying scalable applications. Proficient in using modern development tools such as Git, Docker, and CI/CD pipelines. In-depth understanding of test-driven development (TDD), and experience with testing frameworks like Jest. Excellent problem-solving skills, with a proactive mindset for identifying and resolving technical challenges. Strong knowledge of web security practices, performance tuning, and scaling web applications. Familiarity with microservices architecture is preferred. Experience with serverless technologies and event-driven architectures will be an asset. Knowledge of container orchestration tools like Kubernetes is preferred. Experience with mobile development frameworks such as React Native will be an asset. Familiarity with modern PHP is preferred. Leadership experience, including mentoring and guiding junior engineers. Experience working in an Agile/Scrum development environment. Must live in Pakistan, Jordan, Brazil, Indonesia
- Company Name
- Institute for Medical Humanities, Durham University
- Job Title
- Bridging Fellow
- Job Description
- Bridging Fellow ( Job Number: 25000381) Department of English Studies Grade 7: - £38,249 - £45,413 per annum Fixed Term - Full Time Contract Duration: 12 months Contracted Hours per Week: 35 Working Arrangements: office and from home. Closing Date : 25-Apr-2025, 10:59:00 PM Disclosure and Barring Service Requirement: Not Applicable. Working at Durham University A globally outstanding centre of teaching and research excellence, a warm and friendly place to work, a unique and historic setting – Durham is a university like no other. As one of the UK’s leading universities, Durham is an incredible place to define your career. The University is located within a beautiful historic city, home to a UNESCO World Heritage Site, and surrounded by stunning countryside. Our talented scholars and researchers from around the world are tackling global issues and making a difference to people's lives. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things in the world. Being a part of Durham is about more than just the success of the University, it’s also about contributing to the success of the city, county and community. Our University Strategy is built on three pillars of research, education and wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Our Purpose and Values We want our University to be a place where people can be free to be themselves, no matter what their identity or background. Together, we celebrate difference, value one another and are each responsible for creating an inclusive community that is respectful and fair for all. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page The Department The Institute for Medical Humanities seeks to appoint talented researchers and scholars to the role of Bridging Fellow. Three Bridging Fellowships will be advertised in 2025. We welcome applications from those with research interests in the broad field of medical humanities and are particularly eager to hear from applicants with expertise in race and health, neurodiversity and lived experience research. These posts are part of an exciting expansion of medical humanities at Durham funded by Wellcome. The Discovery Research Platform for Medical Humanities (DRP-MH) aims to empower health and wellbeing researchers from different sectors and disciplines to co-develop new and experimental approaches to tackling health challenges, including those arising at the intersections of mental health and health inequalities. The Platform seeks to expand the research capacity of the medical humanities globally through creating space for experimentation and intellectual risk-taking and enabling large-scale collaborations with community, creative, health and voluntary sector organisations. Platform researchers come from a wide range of disciplines including Literary Studies, Psychology, Modern Languages and Cultures, Philosophy, History, Sport and Exercise Science, Education and Sociology. The DRP-MH supports the Institute’s vision to improve human health through research on hidden experience. The Role Applications are invited for the role of Bridging Fellow. Bridging Fellowships provide an intensive career development opportunity for three recently completed PhD graduates to publish findings from their doctoral research, expand their skills and networks, and prepare their next major research projects. Bridging Fellowships are intended to constitute a bridge between doctoral research and future careers. All Bridging Fellows will be appointed to the Institute for Medical Humanities and a suitable academic Department. Day-to-day, Bridging Fellows will be based in one of the Platform’s six Methods Labs, and from there engage proactively with research opportunities and activity across the Platform. Bridging Fellows are expected to contribute to a flourishing research culture by participating in regular Lab meetings, workshops and other events. This may encompass collaborating in methodological innovation with interdisciplinary and cross-sector partners, and the design and delivery of pilot and proof-of-concept studies. They will be supported to produce outputs from existing research, as well as to collaborate with other Labs and Researchers across the Platform. Regular participation (in-person and virtual) in Lab and Platform activities, as agreed with the Line Manager, is essential. These roles offer an exciting opportunity to make an important contribution to the development of research and methodological innovation within the Platform, while allowing for excellent opportunities to develop careers in an exciting and progressive institution. All staff employed in the DRP-IMH have dedicated time for professional development and can access a wealth of existing and bespoke training opportunities in consultation with Platform Leads. For more information, please visit our Institute and Platform websites: https://www.durham.ac.uk/research/institutes-and-centres/medical-humanities/ and https://medhumsplatform.org/ Bridging Fellow in Medical Humanities Applicants must demonstrate research excellence relevant to the field of medical humanities, with the ability to fully engage in the services, citizenship and values of the University. The University provides a working, research and teaching environment which is inclusive and welcoming and where everyone is treated fairly with dignity and respect. Candidates will be expected to demonstrate these key principles within the assessment process. Eligibility: At the time of application, candidates must have submitted their PhD and can be under examination or up to 18 months post-viva. At the start of the appointment, all candidates must have completed the examination process. Key Responsibilities: To publish high quality outputs, including papers for submission to peer reviewed journals To prepare and deliver presentations on research outputs/activities to academic and non-academic audiences To work with the Lab Lead and other colleagues in the research group, as appropriate, to identify areas for research; develop new research methods and proposals, and otherwise extend the research portfolio To conduct pilot individual and collaborative research projects under the direction of the Lab Lead To deal with problems that may affect the achievement of research objectives and deadlines by discussing these with the Lab Lead and offering creative or innovative solutions. To liaise with research colleagues and make internal and external contacts to develop knowledge and understanding to form relationships for future research collaboration. To plan and manage own research activity within the collaborative setting To contribute to enhancing the quality of the research culture in the Platform, wider University...