Skipton Building Society
About the Company
Not just another building society. Not just another job.
Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work.
The Bailey (our head office)
The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales.
Our network of UK branches
Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review.
The Skipton culture
Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years.
Mind, body and spirit
With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
Listed Jobs
- Company Name
- Skipton Building Society
- Job Title
- Customer Consultant
- Job Description
-
Hours
The role will be a 12-month Fixed Term Contract, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
Salary
£23,600 Per Annum
Closing Date
Thu, 13 Mar 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant within our Bolton Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we’re looking for.
Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.
The ability to work well alongside others, with a ‘one-team’ mindset.
The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
The role will be a 12-month Fixed Term Contract, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
The salary for this role is £23,600 per annum.
We have a range of other benefits availab le to you including
Annual discretionary bonus scheme.
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts (conditions apply), as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.
Interviews for the role will be held week commencing 24th March at our Bolton branch.
Bolton, United Kingdom
On site
04-03-2025
- Company Name
- Skipton Building Society
- Job Title
- IT Cloud Operations Engineer
- Job Description
-
Hours
35hrs FTE / Permanent
Closing Date
Sun, 9 Mar 2025
We have an exciting opportunity for a Cloud Engineer with a solid background of managing and deploying solutions as IAC in Azure to join our team, as we continue a huge programme of work transforming our IT services.
As a Cloud Engineer you will be part of the team responsible for delivering change in our public cloud (Microsoft Azure) platform. The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. You will implement new technologies and processes ensuring services are configured economically, efficiently and flexibly, with the right level of governance and control to ensure our services and data are safe and secure.
As a member of the Cloud Infrastructure Engineering team you will work alongside other experienced Cloud Engineers and Architects on the delivery of projects, proactive and reactive work as well. You will be expected, if required, to join the Cloud Infrastructure on call rota to support critical business components out of hours.
We’re looking for people with a real passion and enthusiasm for IT. We’ll provide plenty of learning and development opportunities, with access to dedicated training platforms and exam pathwa ys. We’re embarking on an exciting journey as an organisation, moving our core system to the cloud as part of our transformational journey.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining the Cloud Infrastructure Engineering team, consisting of 6 engineers delivering change for the business using SAFe and Agile. The team works on platform improvements and reduction of technical debt across IT, as well as changes to the core Azure platform required by other Product teams from around the business.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric car
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
Deploying and maintaining workloads within the Azure Cloud platform
Working with architects to deliver Saas, Paas and Iaas solutions using Azure DevOps ensuring excellent functionality, performance and efficiency.
Reviewing and contributing to designs for Cloud Infrastructure delivery, that meet operational needs, security standards, service levels, resiliency and business change demand.
Monitoring metrics and adjusting configurations for optimum availability, performance and economy
Investigating and resolving problems.
What Do We Need From You?
Experience working within an Agile team managing and deploying Azure resources through CI/CD Pipelines as IAC using Microsoft DevOps and deployment tools such as BICEP and Azure CLI.
Experience with components such as Azure Active Directory, Management Groups, Subscriptions, vNets, Route Tables, NSG’s, Azure Firewalls, Application Gateways, Front Door, Key Vaults along with experience of the Azure management stack such as Azure Monitor, Policy, Defender for the Cloud and so forth.
Additional experience of other technologies such as Azure Kubernetes, App Services and Azure SQL would be an advantage.
Ability to self-motivate and to work well within a team environment, taking ownership of work and seeing it through to execution and completion.
Ability to promote innovation in self and others
Ability to interact with internal & external stakeholders
Curiosity about technology self-development
Agile-minded, optimistic, passionate, and pragmatic about delivering value to customers
Willing to mentor & help colleagues
Relevant knowledge of the system development lifecycle and the service management lifecycle
Skipton, United Kingdom
Hybrid
14-03-2025