Infrastructure Engineer
On site
London, United Kingdom
Freelance
26-02-2025
Job Specifications
Ensure the internal Service Management System is used to efficiently manage service requests, incidents, problems, and changes.
• Collaborate with internal support and business teams to ensure all work undertaken within the department is correctly recorded (Ivanti ISM) and processed through the lifecycle in accordance with the agreed customer service levels and departmental policies in line with ITIL and ISO27001.
• Participate in or carryout BAU, Projects, and R&D activities in line with the departmental objective.
• Build, Maintain, Troubleshoot, upgrade or develop the MS Windows server Infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the Citrix Infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the VMware and storage infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the backup system ensuring the security and integrity of data is preserved.
• Provide support to senior network engineer assisting with routine changes and troubleshooting.
• Monitor, respond and report on capacity management and infrastructure performance and report to management.
• Patch systems in line with departmental patching policy.
• Build, maintain, troubleshoot or develop the infrastructure monitoring platforms (Science Logic), and perform reactive/proactive action to address identified issues.
• Maintain, troubleshoot the Email filtering / archiving system MimeCast.
• Build, maintain, troubleshoot or develop the Disaster Recovery and Business Continuity systems while identifying opportunities for improvement.
• Assist with the upkeep and maintenance of corporate Data Centres, Disaster Recovery Suites and Local server rooms across a range of geographical locations within the UK.
• Identify areas of Infrastructure or Technologies Services where cost saving efficiencies can be made.
• Participate in on-call rota to provide technical cover out of business hours.
• Ensure that knowledge is developed and retained within ERS and Technology Services departments.
• Participate in Problem Management and Major Incident management activities.
• Assist the wider IT architectural and security teams to design secure, scalable and robust solutions while assisting with documentation and project management tasks.
• Liaise and assist with the management of 3rd Parties, including but not limited to vendors, suppliers, managed service companies and consultancies where required.
• Produce various Management Information including system capacity, resource dashboards, system and departmental performance reports to an agreed schedule or upon request.
• Ensure the Security and Integrity of company data is preserved at all times whilst carrying out BAU, Project or R&D activities.
• In coordination with the security team participate in any security or compliance reviews.
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Product and technical knowledge
• Strong knowledge of Windows Server Operating Systems, Including IIS, DNS, DHCP and other key Microsoft server technologies.
• Strong knowledge of Active Directory (ideally including Trust and Migration experience) with expert Group Policy exposure.
• Experience in administering cloud services preferably O365 or Azure (Azure is a small part of the role)
• Mail server administration – Exchange/Exchange Online.
• Enterprise HP Servers
• Exposure and experience managing enterprise backup and DR solutions and hardware. Preferably VEEAM and Redgate SQL backup.
• VMWare vSphere/ESXi farm architecture and management.
• Enterprise AV administration preferably Sophos.
About the Company
SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey. Our innovative software solutions ensure continuous improvement, increase productivity, and empower the employees with digital transformation by unleashing the power of modern digital technologies – Enterprise Mobility, SQL/Business Intelligence, Azure, SharePoint Portals & Collaboration, Enterprise Social Collaboration, Cloud, Security, Salesforce, Of... Know more
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