SoftNice

About the Company

SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey. Our innovative software solutions ensure continuous improvement, increase productivity, and empower the employees with digital transformation by unleashing the power of modern digital technologies – Enterprise Mobility, SQL/Business Intelligence, Azure, SharePoint Portals & Collaboration, Enterprise Social Collaboration, Cloud, Security, Salesforce, Office 365, and.NET for custom software applications to transform into digital enterprises for the ultimate competitive advantage.

In addition, SoftNice has been a leader in IT staffing for over 22 years working with companies across the professional services sector, bringing you the right person at the right time at the right cost. We provide Fortune 500 and large enterprises with high quality IT/technical professionals to meet talent needs through Staff Augmentation – contract staffing, contract-to-hire, and permanent staffing.

With corporate HQ in Allentown, PA, and software development centers in India, SoftNice offers you the convenience and security of working with a reliable U.S. corporation along with all the benefits of a highly affordable offshore outsource development team.

Since incorporation in 2001, SoftNice has worked with customers across different industry verticals driving digital innovation from mobile to cloud to security and professional services to optimize their investments while achieving significant business outcomes.

Listed Jobs

Company Name

SoftNice

Job Title

Azure Network Support Engineer

Job Description

Job Brief: Azure Network Support Engineer

Overview:
We are looking for an Azure Network Support Engineer who has core experience supporting networking technologies in Azure. The engineer will also have excellent technical skills on firewall technologies specifically Palo Alto and can adapt to changing needs in an agile environment.
The Azure Network Support Engineer will be aligned to the VWAN Support Services (as described below) and will take handover from the project team and provide ongoing support for the network changes and migrations supporting the needs of each of our business units.

Responsibilities
Creating support documentation for handover provided by project team including using shadowing and reverse shadowing techniques
Able to support migrations happening from current Hub and Spoke architecture to Secure vWAN hub in Azure
Be an integral part of the squad and act as the go to person for network support requirements
Can work independently on support issues and escalate incidents with vendors where required including ensuring ownership until incident resolution
Collaborate with engineers, testers, and other team members for migration work, DR tests etc. including working paid additional / out of hours where applicable
Communicate effectively with all levels of stakeholders, both verbally and in writing

Requirements
Azure networking (NSG, VNet peering , UDR , Route Table , Private Link /Endpoint, Load balancer)
Deployment and support experience of Azure vWAN Hub and Palo Alto Cloud NGFW
Build VPNs with other cloud providers and appliances
Palo Software and Cloud NGFW in Azure. This will include management of Advanced Threat Protection features like Antivirus, Antispyware , Vulnerability protection , URL filtering , file blocking and Wildfire in addition to firewall rules
Checkpoint and Azure Firewall (desirable)
Azure DNS
Infoblox DDI
Express route and VNET gateways
Infrastructure as Code Management - Terraform , Azure ADO (desirable)

Location and Duration
This is a contract position ideally based in UK or in the US.
The duration of the statement of work is 6 months.
The engineer will need to work US hours primarily (2 pm to 10 pm GMT/BST if UK based, 9 am to 5 pm EST if US based).
VWAN Support Services – For information
Company is implementing the Azure Virtual Wan solution to address their current solution limitations in connectivity, security, and scalability. It is a business-critical change and we require experienced vWAN SMEs to manage the service once in operations, automating incident detection and escalation processes where possible.
Service Scope
vWAN 24 x 7 support:
Monitor and troubleshoot Azure VWan network infrastructure using Azure monitor and solarwinds
Proactively identify, manage and resolve events and incidents and problems
Proactive reporting and management information
Use of existing and new tools
Routing Intent and Routing policies including exceptions where appropriate
Management of Palo Alto Cloud NGFW integrated into vWAN hub. This will include management of Advanced Threat Protection features like Antivirus , Antispyware , Vulnerability protection , URL filtering , file blocking and Wildfire in addition to firewall rules
VPN monitoring (Microsoft Native solution) including failover and failback when there is an outage/maintenance where automated failover and failback is not available, diagnostics and troubleshooting

London, United Kingdom

On site

18-02-2025

Company Name

SoftNice

Job Title

Big Data Lead

Job Description

Job Description:
For this role, senior experience of Data Engineering and building automated data pipelines on IBM Datastage & DB2, AWS and Databricks from source to operational databases through to curation layer is expected using the latest cloud modern technologies where experience of delivering complex pipelines will be significantly valuable to how D&G maintain and deliver world class data pipelines.
Knowledge in the following areas essential:
Data Engineering Experience:
Databricks: Expertise in managing and scaling Databricks environments for ETL, data science, and analytics use cases.
AWS Cloud: Extensive experience with AWS services such as S3, Glue, Lambda, RDS, and IAM.
IBM Skills: DB2, Datastage, Tivoli Workload Scheduler, Urban Code
Programming Languages: Proficiency in Python, SQL.
Data Warehousing & ETL: Experience with modern ETL frameworks and data warehousing techniques.
DevOps & CI/CD: Familiarity with DevOps practices for data engineering, including infrastructure-as-code (e.g., Terraform, CloudFormation), CI/CD pipelines, and monitoring (e.g., CloudWatch, Datadog).
Familiarity with big data technologies like Apache Spark, Hadoop, or similar.
Test automation skills
ETL/ELT tools and creating common data sets across on-prem (IBMDatastage ETL) and cloud data stores
Leadership & Strategy: Lead Data Engineering team(s) in designing, developing, and maintaining highly scalable and performant data infrastructures.
Customer Data Platform Development: Architect and manage our data platforms using IBM (legacy platform) & Databricks on AWS technologies (e.g., S3, Lambda, Glacier, Glue, EventBridge, RDS) to support real-time and batch data processing needs.
Data Governance & Best Practices: Implement best practices for data governance, security, and data quality across our data platform. Ensure data is well-documented, accessible, and meets compliance standards.
Pipeline Automation & Optimization: Drive the automation of data pipelines and workflows to improve efficiency and reliability.
Team Management: Mentor and grow a team of data engineers, ensuring alignment with business goals, delivery timelines, and technical standards.
Cross Company Collaboration: Work closely with all levels of business stakeholder including data scientists, finance analysts, MI and cross-functional teams to ensure seamless data access and integration with various tools and systems.
Cloud Management: Lead efforts to integrate and scale cloud data services on AWS, optimising costs and ensuring the resilience of the platform.
Performance Monitoring: Establish monitoring and alerting solutions to ensure the high performance and availability of data pipelines and systems to ensure no impact to downstream consumers.

London, United Kingdom

Hybrid

19-02-2025

Company Name

SoftNice

Job Title

Infrastructure Engineer

Job Description

Ensure the internal Service Management System is used to efficiently manage service requests, incidents, problems, and changes.
• Collaborate with internal support and business teams to ensure all work undertaken within the department is correctly recorded (Ivanti ISM) and processed through the lifecycle in accordance with the agreed customer service levels and departmental policies in line with ITIL and ISO27001.
• Participate in or carryout BAU, Projects, and R&D activities in line with the departmental objective.
• Build, Maintain, Troubleshoot, upgrade or develop the MS Windows server Infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the Citrix Infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the VMware and storage infrastructure.
• Build, maintain, troubleshoot, upgrade or develop the backup system ensuring the security and integrity of data is preserved.
• Provide support to senior network engineer assisting with routine changes and troubleshooting.
• Monitor, respond and report on capacity management and infrastructure performance and report to management.
• Patch systems in line with departmental patching policy.
• Build, maintain, troubleshoot or develop the infrastructure monitoring platforms (Science Logic), and perform reactive/proactive action to address identified issues.
• Maintain, troubleshoot the Email filtering / archiving system MimeCast.
• Build, maintain, troubleshoot or develop the Disaster Recovery and Business Continuity systems while identifying opportunities for improvement.
• Assist with the upkeep and maintenance of corporate Data Centres, Disaster Recovery Suites and Local server rooms across a range of geographical locations within the UK.
• Identify areas of Infrastructure or Technologies Services where cost saving efficiencies can be made.
• Participate in on-call rota to provide technical cover out of business hours.
• Ensure that knowledge is developed and retained within ERS and Technology Services departments.
• Participate in Problem Management and Major Incident management activities.
• Assist the wider IT architectural and security teams to design secure, scalable and robust solutions while assisting with documentation and project management tasks.
• Liaise and assist with the management of 3rd Parties, including but not limited to vendors, suppliers, managed service companies and consultancies where required.
• Produce various Management Information including system capacity, resource dashboards, system and departmental performance reports to an agreed schedule or upon request.
• Ensure the Security and Integrity of company data is preserved at all times whilst carrying out BAU, Project or R&D activities.
• In coordination with the security team participate in any security or compliance reviews.
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Product and technical knowledge
• Strong knowledge of Windows Server Operating Systems, Including IIS, DNS, DHCP and other key Microsoft server technologies.
• Strong knowledge of Active Directory (ideally including Trust and Migration experience) with expert Group Policy exposure.
• Experience in administering cloud services preferably O365 or Azure (Azure is a small part of the role)
• Mail server administration – Exchange/Exchange Online.
• Enterprise HP Servers
• Exposure and experience managing enterprise backup and DR solutions and hardware. Preferably VEEAM and Redgate SQL backup.
• VMWare vSphere/ESXi farm architecture and management.
• Enterprise AV administration preferably Sophos.

London, United Kingdom

On site

26-02-2025

Company Name

SoftNice

Job Title

GENETIC TESTING

Job Description

Only Immediate Joiners please
Automation resource with below Genetec Experience
Jira,Xray, GIT, Azure cloud Testing, Automation experience and expertise on Genetec or similar platform on the following devices:
Access card readers, door controllers and DSR/Comms Room temperature monitors.
Selenium, Java, Winapp driver, Python knowledge who has experience in creating POM frameworks will be mandatory
Primary Skills:
Test Strategy Development
Test Planning and Execution
Team Leadership and Management
Strong Stakeholder Communication
Quality Assurance and Governance
Risk Management
Strong expertise in financial services especially Personal Lines insurance and Acquisitions
Skilled in cross-functional collaboration within the Software Development Life Cycle (SDLC).
Passionate about driving change and implementing cutting edge testing solutions.
A strategic thinker, comfortable engaging with senior stakeholders and clients.
Responsibilities:
Lead and deliver a complex portfolio exit program for RSA (Personal Lines exit aka Unity exit NBS business)
Design and implement a viable test strategy, covering automation, SIT, E2E, UAT, and non-functional testing.
Support leadership in understanding the test strategy and it’s relevance to the program
Manage and collaborate with teams across the UK and India.
Drive innovation with available tooling, and industry-leading methodologies.

London, United Kingdom

Hybrid

04-03-2025