Technician
On site
Tidworth, United Kingdom
Freelance
03-03-2025
Job Specifications
Hardware Break fix Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub site and surrounding spoke sites. Your key responsibilities will include:
Key Responsibilities:
Queue Ticket Management: Manage tickets for the Hub and surrounding spokes, ensuring updates and call management to maintain service levels per contract.
Hub Stock Management: Handle asset management of equipment in/out, scanning items at locations as per contract.
Effective Disposal Management: Manage disposals through the Hub according to contract specifications.
Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
Locker Replenishments: Perform locker replenishments where appropriate, in line with contract requirements.
Service Improvement: Identify and report potential service issues or improvements to the Team Leader.
Process Adherence: Follow agreed processes and procedures from the Authority or Computacenter.
Essential Requirements:
Security Clearance: Must have or be able to gain SC clearance.
Availability: Must join the out-of-hours (OOH) rota and standby.
Driving License: Must have a full clean driving license.
Experience: Minimum of 2 years in a PC field service or workshop environment.
Hardware Skills: Diagnose, troubleshoot, support, and repair hardware, including complex laptop break/fix repairs.
Training: Accredited or willing to undergo HP & Dell – Desktop and Laptop training.
Must be a UK National (or dual national) with a UK passport and driving license
About the Company
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more
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