ServiceNow – Senior Support Engineer

Remote

Brussels Region, Belgium

Freelance

16-10-2024

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Job Specifications

This is your opportunity to join one of the most recognisable names in international banking. With a presence in over 60 countries, they are one of Europe's biggest employers and have achieved "Top Employer Europe" certification. This means you'll be joining a responsible, positive, and thriving business that puts well-being and personal development at the top of its agenda.

We are looking for a ServiceNow Administrator/Senior Support Engineer who will work in the ServiceNow squad, this role will support and guide the team through different processes.

You will be based out of their Brussels office and will be required to go into the office 50% of the time.

Key Responsibilities:
Support and guide the team through the different processes.
Monitoring of the instances.
Execute maintenance/run tasks (small changes/ LCM / License mngt ...)
ITIL framework knowledge:
Incident management - Second/third line incident management (analyse/alignment / small changes/communication/follow-up...)
Problem Management
Asset Management
Change Management

Must have Skills:
Service Now Certified (Admin Course)
Certified Implementation Specialist or other related certification (nice to have)
Cloud knowledge (nice to have)
Monitoring and performance optimisation: experience with Service Now instance health checks, performance monitoring and system upgrades.

Soft Skills:
Strong team spirit
Autonomous approach
Pro-active attitude
Clear communication
Cross-functional collaboration: the ability to work closely with developers, product owners, and business stakeholders in a complex environment.
Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
Project Management knowledge
Comfortable with identifying and addressing issues and impediments proactively.
Focused on tackling challenges and finding effective solutions.

Interested, intrigued or want to find out more? Apply today so that we can start a conversation. Contact Ryan Kennison via e-mail at ryan.kennison@church-int.com or call 01622 620 713.

About the Company

International IT Recruitment & Talent Management Technology recruitment is a competitive market. We stand out because we make it our business to fully understand what both the candidate and the client want, and then deliver against their specific requirements. How do we do this? By building strong, enduring partnerships. It's what our company was founded on more than three decades ago, and what continues to sets us apart. Connect with us on Linkedin, Twitter @church-int or visit our web site www.church-int.com to find out ... Know more

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