1st Line Support Engineer
On site
Leicester, United Kingdom
£ 13 / hour
Freelance
28-02-2025
Job Specifications
Job Title: 1st Line Support Engineer – Civil Enforcement
Location: Leicester (on-site)
Contract Type: 3-6 months initial contract
Pay rate: £13.46ph
About Us:
At the forefront of developing smart solutions to combat the growing challenges of traffic congestion, air pollution, and rising costs, we’re actively shaping the future of mobility. Join Yunex in Leicester as a 1st Line Support Engineer and help bring these innovative ideas to life.
Our talented engineers in the Enforcement Support Team are dedicated to delivering bespoke solutions to address Civil and Criminal traffic violations, such as Clean Air Zones, Average Speed, and Bus Lane enforcement. As a 1st Line Support Engineer, you'll play a crucial role in ensuring the seamless operation of our Digital Enforcement Solutions.
Key Responsibilities:
Act as the primary point of contact for customers, providing exceptional telephone support and resolving issues promptly.
Perform first-line fault finding and investigations to diagnose and address system problems.
Utilize the InView Fault Management system to log issues, track progress, and communicate updates to affected clients.
Generate and analyze system performance reports to proactively identify areas for optimization.
Participate in ongoing training to stay up-to-date with the latest equipment and systems, including both formal and informal learning opportunities.
Take on additional tasks and responsibilities as required, ensuring the smooth operation of the enforcement support team.
The Ideal Candidate:
A strong interest or background in PC hardware and software, with experience in fault finding, diagnosing, and repairing technical issues.
A keen desire to learn about bespoke and technical systems, with a proactive and results-driven approach to tasks.
A working knowledge of Microsoft Operating Systems and basic networking principles.
Able to work independently or as part of a team, with excellent communication skills to collaborate effectively with team members and clients.
A structured and hands-on approach to problem-solving, with an eye for detail.
Desirable: An understanding of SQL and the ability to create queries for data manipulation and retrieval.
RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on If this isn’t the role you’re looking for right now, please visit our contractor portal where you will see all of our live roles and communities.
About the Company
It's time for a profound #MobilityRevolution in our cities. It's time for more efficient mobility, sustainable infrastructure and livable urban environments. Yunex Traffic is the innovator that makes it happen through disruptive ideas and digital technologies. As a global leader in intelligent traffic solutions, we develop novel mobility options for cities, highway authorities and mobility providers. Our solutions transform our cities into places where people can live, work and move more freely with better quality of life,... Know more
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