Senior NLP/LLM/AI Expert

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Brussels, Belgium

Freelance

24-02-2025

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Job Specifications

Job Title: Senior NLP/LLM/AI Expert
Job Type: Freelance
Location: Brussels, Belgium
Work regime: Hybrid
Keywords: NLP, LLM, chatbots, and conversational AI

Sector: our client is a prominent telecommunications company known for its extensive network infrastructure and comprehensive range of services. It provides innovative solutions in internet, mobile, and television communications, catering to both residential and business customers

Overview:
As an NLP expert, you will be part of the Customer Care Chapter within the Consumer & Business Unit together with other type of designers. You will also be part of a Guild where you share your expertise and learnings with only NLP designers, but you will mainly work in the Digital Assistant Squad, a multi-disciplinary and agile team responsible for the delivery and implementation of the chatbot and the voice assistant used for sales and after-sales contexts.

What you'll do:
- maintain and design the NLP models of the chatbot and the voice assistant;
- look constantly for optimizations to increase the accuracy of the bots;
- detect easily issues and do exhaustive debugging;
- work with the conversation designers. They design bot flows and write the conversational copy so they will need your NLP knowledge to successfully shape bot conversations, your input to improve the logic of existing and upcoming flows and help them with the right intents and entities if any;
- conduct A/B testing to validate model output.

In addition but certainly not less important, we are actively looking for someone who
· has a strategic view, knowledge and background regarding large-scale NLP and LLM models;
· can design, iterate, and test effective prompt strategies to enhance AI-generated responses;
· develop context-aware conversational AI solutions using prompt engineering best practices for our bots;
· can work with data scientists and engineering teams to integrate NLP models and align on AI capabilities and business needs;
· stays updated with the latest advancements in NLP, LLM fine-tuning and generative AI;
· has knowledge in documenting model performance, prompting libraries, and best practices for AI-driven bot conversations;
· provides training, mentorship and clear processes to the NLP designers on effective prompt engineering, NLP methodologies, LLM and generative AI solutions to bring the team next level.

What you bring:
· Advanced experience in NLP and proficiency in working with LLMs and generative AI (good knowledge of possibilities and limitations);
· Expertise in prompt engineering;
- Mentorship skills (upskill actual team)
· Previously already worked on chatbots, conversational AI;
· Understanding of A/B testing, fine-tuning, and model evaluation metrics;
· Basic knowledge of AI APIs (e.g. OpenAI), cloud platforms (e.g. Azure) and AI deployment best practices;
· Good in data analysis and Excel
- Dialogflow
· Strong analytical and problem-solving skills, with the ability to communicate AI findings/solutions to non-technical team members;
· Good writing skills in Dutch or French (by preference both) and English;
· Rigorous, and detailed-oriented mindset;
· Tech-savvy;
· Self-steering and solution oriented;
· A good communicator, both with management and with peers;
· Ability to work under pressure;
· Customer-oriented;
· Team player;
· Positive mindset;
· Experience with working in an agile context

A little about us:
Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.
Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
Delivers strategic technology and business transformation solutions globally.
Operates through global delivery centers across North America, Asia, and Europe.
Provides services for data center migration and workload development for cloud service providers.
Awardee of prestigious recognitions including:
Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024
Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
Received 3 SBU Leadership in Business Awards
Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023

About the Company

Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ... Know more

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