Desktop Support Technician
On site
Middlesbrough, United Kingdom
Freelance
26-02-2025
Job Specifications
Desktop Support Technician
Spiceworks, Microsoft Deploy Toolkit
Middlesbrough - on site
£200 per day Inside IR35
We are looking for a highly capable 1st/2nd Line Desktop Support Technician to join our client, a large managed IT consultancy working onsite for their end client in Middlesbrough. This is a contract position within IR35.
Please note an enhanced DBS Check will be required prior to starting this role.
Job Summary:
To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.
Candidate Profile
Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
Excellent customer service and communication skills
Ensure the resolution of all IT incidents and service requests within agreed SLA's
Experience within the education sector is highly desirable
Technical Skills:
Ticketing Systems (Spiceworks)
Service Now
Windows 10/11 & Office 2016 and above
Office 365
You will operate the help-desk, record and monitor system issues resolving or escalating when required.
3-6 months initially
Location: Middlesbrough - on site
Rate: £200pd inside IR35
About the Company
Our mark, your success. IDPP has been established for over 37 years, and during that time we have become experts in the IT and Telecoms industries supporting customers with a variety of bespoke services. Initially providing only contingency resources, IDPP began to reinvent itself some 5 years ago by moving into the services arena with the provision of fixed price projects and work package solutions. A brief synopsis of our current client services includes:- -Fixed Priced Project & Work Packages -Managed Services -Contra... Know more
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