Service Delivery Manager
On site
Manchester, United Kingdom
£ 60,000 / year
Full Time
20-02-2025
Job Specifications
Service Delivery Manager // Manchester (Hybrid) // IoT // £50,000 - £60,000
Xpertise Recruitment have partnered with an innovative IoT company in Manchester to hire a Service Delivery Manager who will take charge of service operations and lead a skilled technical support team.
This is a key role within a rapidly growing business, where you’ll oversee incident resolution, service performance, and customer satisfaction. Working closely with engineering, operations, and product teams, you’ll ensure technical issues are swiftly addressed while driving continuous improvements in service delivery.
Why Apply?
Competitive salary & benefits package
Clear career progression in a fast-paced IoT environment
Supportive and forward-thinking workplace culture
Work on cutting-edge, high-impact projects, with a positive impact on society
Your Role:
Incident Management – Own the incident management process, ensuring swift escalation and resolution of critical issues.
Service Performance Tracking – Monitor SLAs and performance metrics to ensure service delivery consistently meets and exceeds expectations.
Customer Issue Resolution – Tackle both software and hardware-related challenges, collaborating with internal teams and third-party vendors to resolve them efficiently.
Technical Team Leadership – Support and mentor the technical support team, fostering a collaborative and customer-focused culture.
Process Optimisation – Continuously improve service delivery workflows to enhance efficiency and effectiveness.
Customer Communication – Maintain clear, proactive communication with clients, keeping them updated on issue resolutions.
What You’ll Need:
Strong technical expertise in software and hardware, ideally within IoT.
Proven experience in service delivery and incident management within a SaaS or connectivity-based company.
Leadership skills – experience managing and developing technical teams.
Excellent problem-solving & communication abilities – confident liaising with both technical and non-technical stakeholders.
Knowledge of ITIL or similar service management frameworks.
Bonus Skills:
IoT experience, particularly in cellular and RF technologies.
Familiarity with cloud platforms, embedded systems, and network management.
IT service management certifications (e.g., ITIL Foundation, ServiceNow, etc.).
If you’re an experienced service delivery expert with a strong technical background and a passion for customer excellence, apply today or reach out for more details!
About the Company
Xpertise specialise in recruiting top to bottom Technology, Data and Transformation talent on a permanent & contractor basis across the UK. Our recruitment services have been recognised many times over including “Best IT/Technology Recruitment business”, “Best Client Service”, “Best Recruitment business in the UK to work” and many more viewable on our website. Our mission is to bring the human touch and build communities which is the envy of our industry and we do that through our “elevate” community events & treating pe... Know more
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