Xpertise Recruitment
About the Company
Xpertise specialise in recruiting top to bottom Technology, Data and Transformation talent on a permanent & contractor basis across the UK.
Our recruitment services have been recognised many times over including “Best IT/Technology Recruitment business”, “Best Client Service”, “Best Recruitment business in the UK to work” and many more viewable on our website.
Our mission is to bring the human touch and build communities which is the envy of our industry and we do that through our “elevate” community events & treating people in the way that we would want to be treated.
Our specialist areas include:
- Senior IT Appointments
- Cloud, Infrastructure, SRE and DevOps
- Product, Project Delivery & Transformation
- Software Engineering
- Quality Engineering and Testing
- Analytics, Data, AI and ML
- Cyber Security and InfoSec
- Architecture
Should you be looking for a new role please email your CV to marketing@xpertise-recruitment.com
Listed Jobs
- Company Name
- Xpertise Recruitment
- Job Title
- Service Delivery Manager
- Job Description
-
Service Delivery Manager // Manchester (Hybrid) // IoT // £50,000 - £60,000
Xpertise Recruitment have partnered with an innovative IoT company in Manchester to hire a Service Delivery Manager who will take charge of service operations and lead a skilled technical support team.
This is a key role within a rapidly growing business, where you’ll oversee incident resolution, service performance, and customer satisfaction. Working closely with engineering, operations, and product teams, you’ll ensure technical issues are swiftly addressed while driving continuous improvements in service delivery.
Why Apply?
Competitive salary & benefits package
Clear career progression in a fast-paced IoT environment
Supportive and forward-thinking workplace culture
Work on cutting-edge, high-impact projects, with a positive impact on society
Your Role:
Incident Management – Own the incident management process, ensuring swift escalation and resolution of critical issues.
Service Performance Tracking – Monitor SLAs and performance metrics to ensure service delivery consistently meets and exceeds expectations.
Customer Issue Resolution – Tackle both software and hardware-related challenges, collaborating with internal teams and third-party vendors to resolve them efficiently.
Technical Team Leadership – Support and mentor the technical support team, fostering a collaborative and customer-focused culture.
Process Optimisation – Continuously improve service delivery workflows to enhance efficiency and effectiveness.
Customer Communication – Maintain clear, proactive communication with clients, keeping them updated on issue resolutions.
What You’ll Need:
Strong technical expertise in software and hardware, ideally within IoT.
Proven experience in service delivery and incident management within a SaaS or connectivity-based company.
Leadership skills – experience managing and developing technical teams.
Excellent problem-solving & communication abilities – confident liaising with both technical and non-technical stakeholders.
Knowledge of ITIL or similar service management frameworks.
Bonus Skills:
IoT experience, particularly in cellular and RF technologies.
Familiarity with cloud platforms, embedded systems, and network management.
IT service management certifications (e.g., ITIL Foundation, ServiceNow, etc.).
If you’re an experienced service delivery expert with a strong technical background and a passion for customer excellence, apply today or reach out for more details!
Manchester, United Kingdom
On site
20-02-2025
- Company Name
- Xpertise Recruitment
- Job Title
- Retail Support Manager
- Job Description
-
Role: Retail Support Manager
Location: London – hybrid working
Salary: £80,000 - 90,000 + bonus + benefits
We are looking for a skilled and proactive Retail Support Manager for one of our clients to lead the Retail Support and Store Platform teams. This role is vital in maintaining the optimal performance and support of retail systems and applications. You will work closely with key stakeholders to ensure that all retail systems, platforms, and processes align with business objectives, driving operational efficiency and enhancing the customer experience.
This position offers the opportunity to lead a talented team while influencing the retail technology strategy and driving innovation in a fast-paced, dynamic environment.
Job description:
Ensure retail systems meet performance and availability SLAs and are proactively monitored and maintained.
Continuously improve support and delivery processes.
Monitor system performance and troubleshoot issues to minimise downtime and disruptions.
Act as the primary point of contact for escalations, owning high-impact incidents and issues.
Oversee BAU and project work, ensuring high standards and consistent approaches.
Lead and mentor the team to ensure peak performance and development.
Collaborate on technology strategies to improve retail support and customer experience.
Lead the adoption of new retail technologies, conducting system rollouts and ensuring smooth integration across locations.
Ensure data integrity and compliance with data protection regulations.
Implement backup and disaster recovery procedures to prevent data loss.
Manage vendor relationships and technology rollouts across retail locations.
Provide reporting and analytics support to drive business insights and decision-making.
Experience required:
5+ years in retail IT systems management or similar technical leadership roles.
Experience managing large teams in an agile, high-pressure environment.
Previous knowledge of AWS infrastructure and Microsoft/Linux software.
Expertise in retail hardware (POS systems, laptops, iOS devices).
Familiarity with device management solutions (SOTI MobiControl, Intune).
Experience with system integrations and API management.
Excellent problem-solving, project management, and communication skills.
Familiar with SQL, scripting and database management.
Knowledge of cybersecurity best practices and data management.
If you’re interested in learning more about this opportunity, please get in touch!
Thank you.
London, United Kingdom
Hybrid
11-03-2025