IT Service Management Analyst
On site
London, United Kingdom
£ 65,000 / year
Full Time
19-02-2025
Job Specifications
IT Service Management Analyst
London/Hybrid
£50k-£65k (DOE) + excellent benefits + bonus
IT Service Management Analyst is sought by thriving financial services organisation in the City of London. This role has a wide and varied number of responsibilities on a global level. You will assist colleagues to navigate complex situations with regards to processes, tools and suppliers.
Working with the Group Head of User Support and Service Management you will help manage and improve day to day functions to ensure operations run smoothly and are continuously improved.
Responsibilities
Change Authorisation Board (CAB)
Experience of running a CAB and act as the CAB Manager. You will be able to appropriately challenge those bringing changes for review.
Evolve the Change Process to ensure it keeps pace and stays relevant.
Track change related SLA's to ensure they are reporting correctly.
Work closely with primary outsourcing partners to report on change effectiveness.
Maintain the Change Management Documentation.
Configuration Management
Evolve Configuration Management practices and enhance their CMDB
ServiceNow
Become familiar with ServiceNow deployment and champion its use
Create reports and dashboards to help manage operations
Incident, Problem, Capacity, Knowledge and Request Management
Understand how the above areas and processes work to create resiliency within the team. Help the team to further develop and manage these processes
Support new projects and initiatives to ensure any ITSM related changes are captured and implemented
Experience, Skills and Competencies Required
Experience working within an ITIL Framework
Experience running or managing the Change Process and Change Authorisation Board
Experience creating, documenting, testing and refining processes
Experience working with a diverse range of technologies including both Legacy and cloud
Experience working with ITSM Systems
Excellent interpersonal skills - to communicate clearly and effectively at all levels.
Ability to maintain high level of confidentiality in respect of information/documents/projects being produced or undertaken.
Excellent organisational and time management skills with the ability to prioritise workload and multi-task.
Ability to work under pressure, meeting tight deadlines.
For a full consultation on this exciting new role, get in touch with ARC IT today!
About the Company
Founded in 2000 by Marcus Freeman, ARC IT provides recruitment solutions for both contract and permanent positions across a broad range of IT and business skill sets, from graduate entry level to heads of global businesses. We have enjoyed steady growth among our loyal clients and welcome new employers every month due to our exceptional reputation in the IT recruitment industry. As well as recruiting permanent IT staff across the UK and managing a high number of contractors we also have a significant presence in Europe and... Know more
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