Director of Customer Success
On site
London, United Kingdom
Full Time
18-02-2025
Job Specifications
Customer Success Director
Salary up to £100,000
London based 3x a week in office
The Company:
Partnering exclusively with a data consultancy operating in the SaaS space. They help businesses unlock the full potential of their data through cutting-edge AI and SaaS solutions. They have long term partnerships with various clients who trust their tailored insights and innovative solutions.
As they continue to expand, they are looking for an exceptional Customer Success Director to lead the client engagement strategy.
The Role:
As the Customer Success Director, you will play a pivotal role in driving client satisfaction, retention, and growth. You will be responsible for developing strategic client relationships, and ensuring the AI and SaaS solutions deliver maximum value. If you thrive in a fast-paced, data-driven environment and have a passion for customer success, this is the role for you.
Key Responsibilities:
Develop and implement a customer success strategy that enhances client engagement and retention.
Act as the primary point of contact for key clients, ensuring their needs are met and exceeded.
Collaborate cross-functionally with sales, product, and technical teams to drive customer satisfaction and adoption.
Analyse customer data and feedback to drive continuous improvement and innovation.
Identify upsell and cross-sell opportunities, contributing to revenue growth.
Champion customer advocacy and ensure an outstanding client experience.
Requirements:
7+ years of experience in CS/Consulting/AM
Proven experience in a senior customer success role within a SaaS, AI, or data-driven environment.
Strong leadership and team management skills with a track record of building and scaling high-performing teams.
Exceptional communication and relationship-building abilities.
Experience working with enterprise-level clients and managing complex accounts.
A passion for AI, data, and technology, with a customer-centric approach.
About the Company
JSS Search has been founded by a group of high achieving recruitment industry experts. Headquartered in London, and with Global reach we differentiate ourselves through our people, their knowledge, tenacity and exceptional service delivery. Our diverse client portfolio ranges from FTSE 250, Nasdaq quoted and Fortune 500 organisations to fast growing Unicorns and PE backed businesses across Consumer, Industrial and Global Financial Services markets. The common denominator being our in depth personal relationships and commerc... Know more
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