Azure Network Support Engineer
On site
London, United Kingdom
Freelance
18-02-2025
Job Specifications
Job Brief: Azure Network Support Engineer
Overview:
We are looking for an Azure Network Support Engineer who has core experience supporting networking technologies in Azure. The engineer will also have excellent technical skills on firewall technologies specifically Palo Alto and can adapt to changing needs in an agile environment.
The Azure Network Support Engineer will be aligned to the VWAN Support Services (as described below) and will take handover from the project team and provide ongoing support for the network changes and migrations supporting the needs of each of our business units.
Responsibilities
Creating support documentation for handover provided by project team including using shadowing and reverse shadowing techniques
Able to support migrations happening from current Hub and Spoke architecture to Secure vWAN hub in Azure
Be an integral part of the squad and act as the go to person for network support requirements
Can work independently on support issues and escalate incidents with vendors where required including ensuring ownership until incident resolution
Collaborate with engineers, testers, and other team members for migration work, DR tests etc. including working paid additional / out of hours where applicable
Communicate effectively with all levels of stakeholders, both verbally and in writing
Requirements
Azure networking (NSG, VNet peering , UDR , Route Table , Private Link /Endpoint, Load balancer)
Deployment and support experience of Azure vWAN Hub and Palo Alto Cloud NGFW
Build VPNs with other cloud providers and appliances
Palo Software and Cloud NGFW in Azure. This will include management of Advanced Threat Protection features like Antivirus, Antispyware , Vulnerability protection , URL filtering , file blocking and Wildfire in addition to firewall rules
Checkpoint and Azure Firewall (desirable)
Azure DNS
Infoblox DDI
Express route and VNET gateways
Infrastructure as Code Management - Terraform , Azure ADO (desirable)
Location and Duration
This is a contract position ideally based in UK or in the US.
The duration of the statement of work is 6 months.
The engineer will need to work US hours primarily (2 pm to 10 pm GMT/BST if UK based, 9 am to 5 pm EST if US based).
VWAN Support Services – For information
Company is implementing the Azure Virtual Wan solution to address their current solution limitations in connectivity, security, and scalability. It is a business-critical change and we require experienced vWAN SMEs to manage the service once in operations, automating incident detection and escalation processes where possible.
Service Scope
vWAN 24 x 7 support:
Monitor and troubleshoot Azure VWan network infrastructure using Azure monitor and solarwinds
Proactively identify, manage and resolve events and incidents and problems
Proactive reporting and management information
Use of existing and new tools
Routing Intent and Routing policies including exceptions where appropriate
Management of Palo Alto Cloud NGFW integrated into vWAN hub. This will include management of Advanced Threat Protection features like Antivirus , Antispyware , Vulnerability protection , URL filtering , file blocking and Wildfire in addition to firewall rules
VPN monitoring (Microsoft Native solution) including failover and failback when there is an outage/maintenance where automated failover and failback is not available, diagnostics and troubleshooting
About the Company
SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey. Our innovative software solutions ensure continuous improvement, increase productivity, and empower the employees with digital transformation by unleashing the power of modern digital technologies – Enterprise Mobility, SQL/Business Intelligence, Azure, SharePoint Portals & Collaboration, Enterprise Social Collaboration, Cloud, Security, Salesforce, Of... Know more
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