Third Line Support Engineer
Remote
United Kingdom
£ 60,000 / year
Full Time
10-02-2025
Job Specifications
About Us
iGPR are pioneers in transforming healthcare data management through innovative technology solutions.
Founded with a commitment to revolutionise how healthcare professionals handle patient data, iGPR has emerged as the leading trusted partner for medical practices, insurers and other third parties requesting medical reports from UK General Practice.
Officially partnering with L&G, Capita, Aviva, Vitality, Zurich, Royal London and Scottish Widows to name our largest partners, our industry leading solutions are designed to streamline and optimise the process of accessing and managing patient information from GPs on behalf of patients. Undergoing regular due diligence with our FCA regulated financial partners is part of what helps us deliver excellent service.
Our robust General Practice platforms are built on the principles of efficiency, security, and user-friendliness, ensuring that healthcare professionals can focus on delivering exceptional care without the burden of administrative complexities.
As an industry leader, iGPR prides itself on fostering a culture of innovation, collaboration, and continuous improvement. Join us at iGPR and be part of a dynamic team that is shaping the future of healthcare data management, iGPR offers exciting opportunities for growth, learning, and career development.
At iGPR, we are committed to diversity, inclusion, and equal opportunity. We value the unique perspectives and contributions of every team member, and we strive to create an inclusive work environment. If you are passionate about leveraging technology to make a difference in healthcare and are looking for a rewarding career where you can truly make an impact, we invite you to apply for this role.
About the Role
We are seeking a highly skilled and proactive Third Line Support Engineer to join our Tech team. The ideal candidate will have a strong background in supporting and maintaining complex IT systems, with hands-on experience in SQL Server, Power BI (or similar) along with IT system administration. This role is pivotal in ensuring the smooth operation of our internal and customer facing systems and providing advanced support to resolve technical issues that cannot be addressed by the first and second-line support teams.
Key Responsibilities
Technical Support
Provide third-line technical support for complex incidents and requests.
Diagnose and resolve advanced data, database, and system-related issues.
Collaborate with internal teams to address critical system problems.
MS SQL Server
Resolving database queries / backend fixes
Develop and maintain SQL queries, stored procedures, and reports.
Monitor database performance and ensure data integrity.
BI Reporting
Design, develop, and maintain interactive Power BI (or similar) dashboards and reports.
Collaborate with stakeholders to understand reporting requirements and translate them into actionable insights.
Create, optimise and troubleshoot Power BI (or similar) datasets and integrations.
System Administration
Supporting with maintaining internal servers, networks, and infrastructure.
Supporting with performing routine system maintenance, patching, and updates.
Configure and manage user accounts, permissions, and system security.
Collaboration & Documentation
Act as an escalation point for the Technical Support team.
Document solutions, configurations, and procedures for internal knowledge sharing.
Participate in project planning and provide input for system improvements.
Skills and Qualifications
Essential
Proven experience in a third-line support role or similar.
Strong knowledge of Microsoft SQL Server, including database management, optimization, and scripting.
Proven proficiency in developing reports and dashboards using Power BI (or similar BI tooling).
Solid understanding of Windows Server, Active Directory, and system administration tasks.
Experience with virtualization technologies such as VMware
Excellent problem-solving and analytical skills.
Understanding of DevOps practices and CI/CD pipelines.
Desirable
Familiarity with cloud platforms (e.g., Azure, AWS).
Knowledge of ITIL best practices for incident and problem management.
Experience with scripting languages such as PowerShell or Python.
What We Offer
Competitive salary upto £60K per annum and benefits package.
Opportunities for professional growth and training.
A collaborative and supportive work environment.
The chance to work with cutting-edge technologies and contribute to impactful projects.
About the Company
iGPR was founded in December 2010 to address inefficient legacy processes that exist in Primary Care, through innovative technology solutions. We are committed to pursuing a paperless NHS and are thought leaders in the area of records management innovations for Primary Care. Products iGPR enables secure and reliable transfer of information from a GP practice to authorised third parties such as insurers and solicitors. noteSpace offers simple and secure off-site storage for the 'paper mountain' of Lloyd George, and othe... Know more
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