Microsoft 365 SME (SC Cleared)
On site
Warrington, United Kingdom
Freelance
10-12-2024
Job Specifications
Microsoft 365 SME (SC Cleared)
Our client, a leading global supplier for IT services, requires experienced Microsoft 365 SMEswithvalid UK SC Clearanceto be based in their client's office in Warrington, UK.
You may be able to work some days remotely.
This is a 6+ month temporary contract to start ASAP.
Day rate: Competitive Market rate.
Key Responsibilities:
Microsoft 365 Administrator to provide L3 support for Azure AD and M365 collaborative products
Managing/administering Exchange Online and other M365
Collaborative tools/products like Teams, SharePoint, One Drive etc
Configure and manage a Teams environment, channels, chats, and Apps
Manage Teams meetings, Phone numbers and services for Teams Phone
Monitor and troubleshoot L3/L2 level Teams and Outlooks issues
Implement Microsoft Azure tenant-level configuration, including, Azure Active Directory administration
Conditional Access Policy (CA)
Service Principal
System for Cross-Domain Identity Management (SCIM) Provisioning and Support
Apps Registration
Azure AD - User and group Management, AD Connect etc.
Key Requirements:
Minimum 3 years' relevant experience.
Expert knowledge of M365 workloads (Exchange Online, SharePoint, Teams).
M365 Administration:
Manage and maintain Microsoft 365 (M365) platform, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business
Oversee tenant configurations, policies, and service health
Familiarity with Microsoft Security & Compliance Center tools
Implement and manage M365 security and compliance features (eg, DLP, Conditional Access, Defender, Compliance Manager)
Monitor Microsoft updates/changes and involve respective teams to ensure compliance and readiness for new features or updates
Azure and Related Tools:
Knowledge of Microsoft Azure environment, Azure Cloud, Azure tenant, and integration with M365 tools and products
Understanding of Active Directory (AD) & Active Directory Federation Services (ADFS) and their role in hybrid configurations
Strong knowledge of Azure Active Directory (AAD) and Conditional Access policies
Experience with hybrid Exchange and AD environments
Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity
Advanced Troubleshooting:
Perform root cause analysis for complex M365 issue
Escalate and manage cases with Microsoft Support when necessary
Handle mail flow issues, hybrid configurations, and service interdependencies
Experience in handling escalated issues, including coordination with multiple teams and vendors
Migration & Deployment:
Lead and execute M365 migrations (eg, Exchange On-prem to Exchange Online)
Configure and optimise hybrid environments
Automation & Scripting:
Strong PowerShell Scripting and automation skills
Develop PowerShell scripts for managing and automating M365 tasks
Monitor and optimise license utilisation
Monitoring & Reporting:
Set up monitoring tools and dashboards for M365 services
Generate usage and health reports for stakeholders
Prepare incident reports and root cause analysis (RCA) documents
Documentation & Best Practices:
Create and maintain documentation for processes, configurations, and troubleshooting guides
Hands on knowledge of ITIL-based processes for incident, change, and problem management
Enforce ITIL-based processes for incident, change, and problem management
Service Delivery:
Adhere to SLAs/OLAs for incident, service request, and problem management
Handle tickets/service requests effectively while maintaining high-quality standards
Follow ITIL/ITSM best practices and Agile frameworks to ensure efficient service delivery
Collaboration & Teamwork:
Work independently and collaboratively with cross-functional teams
Demonstrate excellent problem-solving, decision-making, and team coordination skills
Understanding of SSO and MFA technologies for SaaS applications
Good to have any working experience of Intune Device management
Should be ready to work out of hours (based on project requirement) - if required
SC clearance is mandatory
Person Specification:
INFORMING:
Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner
PROBLEM SOLVING:
Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer
TECHNICAL LEARNING:
Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc
KEY RELATIONSHIPS & CONTACTS:
With Client
Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis.
With Line Manager/Senior Stakeholders
Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points.
With Offshore Teams
Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required.
With Peers
Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved.
With Others
Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner.
Due to the volume of applications received, unfortunately we cannot respond to everyone.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
About the Company
At Project Recruit, getting to know our clients is at the heart of what we do. Multinational, Industry-leaders trust us to provide stress-free recruitment and Global HR Solutions. Hire the best candidates the diverse global talent pool has to offer and ensure your top new talent is onboarded and paid compliantly, wherever they call home. Enjoy a tailored, data-driven, consultative solution to seamlessly find new talent, quickly onboard new staff and manage their payroll and HR needs compliantly. Major UK and Internat... Know more
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