Nomad Internet
About the Company
High-speed, up to Unlimited Data wireless low-latency broadband internet in remote and rural locations across the USA.
Listed Jobs
- Company Name
- Nomad Internet
- Job Title
- Customer Service Representative
- Job Description
-
About Us
We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”.
Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements.
We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country!
Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel!
At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test.
Job Description
This is a remote position.
Job Title: Customer Service Representative
Location: Remote/contract to hire
Company Overview
We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”.
Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements.
We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country!
Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel!
At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test.
Job Overview
The Customer Support Representative will astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate service enhancement opportunities, and explore customer needs to develop loyal and profitable customers.
This role is a learning role, where Customer Service Representatives are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.
As Nomad Internet’s Customer Service Representative, you will interface with our customers as a voice of Nomad Internet. You will take ownership by assisting customers with their service, billing and account management. You will also work to resolve simple connectivity issues and escalate them to our technical team for resolution as necessary. In this customer experience-centered role, your troubleshooting skills and ability to problem solve within a fast-paced environment will help improve our customer’s overall experience.
Essential Duties And Responsibilities
Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
Approaches each call with a “can do” mindset and treats each customer with respect, courtesy, and a genuine desire to help.
Handling inbound calls including giving general direction and guidance to customers.
Build customer loyalty and value through effective account management, identifying and providing product recommendations and collecting past due balances.
Support phone customers by updating contact information, assisting with Self-Care.
Guidance, transitioning account plans, helping cancel subscriptions or closing accounts.
Work within the Customer Service Team to identify process failures and opportunities to improve the overall customer experience.
Meet department productivity and quality standards.
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies.
Assist end-users with general questions that range from rate plan differences to service availability and occasional technical concerns.
Provide billing and account related support to end-users.
Perform other project related tasks as requested by your supervisor.
Other duties to be assigned
Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proven ability to work in a fast-paced environment with a positive attitude.
You must take pride in your work.
Ability to work independently to resolve customer concerns and/or issues.
Be a relentless internal advocate for the customer. You internalize customer concerns, solve them, and keep it positive.
Strong customer service and communication skills via phone, email, and chat.
Great communication skills showing you to be outgoing, friendly, kind, and warm in demeanor; a “people person”.
You will be a great communicator and engage with your team on a daily basis in the same way you would in an on-site office environment.
Strong attention to detail and time management skills.
Willingness to take ownership without being asked.
Flexibility and the ability to handle constant change within a high-paced environment.
Must be able to handle emotionally charged situations.
Solid understanding of the internet and high-speed data services.
General knowledge of personal computer networking.
Ability to demonstrate interdepartmental collaboration in the workplace.
Troubleshooting, problem-solving, and trend identification experience.
Must be able to multitask and utilize multiple computer applications simultaneously.
Proficient in typing (Minimum 50 WPM).
A d...
Job, France
On site
03-04-2025
- Company Name
- Nomad Internet
- Job Title
- Affiliate Manager
- Job Description
-
About Us
We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”.
Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements.
We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country!
Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel!
At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test.
Job Description
This is a remote position.
Nomad Internet, a leading provider of internet services, is currently seeking an experienced Affiliate Manager to join our dynamic team. This crucial role will focus on expanding our reach and driving sales through strategic affiliate partnerships. The ideal candidate will be skilled in developing effective marketing strategies, managing relationships with affiliates, and ensuring the success of our affiliate program. As we continue to grow and innovate in the internet service industry, we look forward to welcoming a dedicated professional who can contribute significantly to our ongoing success.
Affiliate Recruitment and Management:
Identify, recruit, and onboard new affiliates.
Maintain and nurture relationships with existing affiliates.
Provide affiliates with resources and support for promotions.
Strategy Development and Execution:
Develop and implement effective affiliate marketing strategies.
Analyze market trends to adapt strategies for maximum effectiveness.
Integrate affiliate programs with broader marketing campaigns.
Performance Analysis and Reporting:
Monitor and assess affiliate performance using key metrics.
Generate regular reports on the success of the affiliate program.
Identify areas for improvement and implement changes accordingly.
Communication and Training:
Act as the primary contact for affiliates, resolving queries and concerns.
Train affiliates on the company’s services and marketing tools.
Organize educational initiatives to enhance affiliate marketing skills.
Compliance and Ethical Practices:
Ensure affiliate activities comply with legal standards.
Stay updated on affiliate marketing trends and best practices.
Promote ethical marketing techniques among affiliates.
Budget and Contract Management:
Manage the affiliate marketing budget.
Negotiate contracts and commission structures.
Evaluate the cost-effectiveness and adjust budgets as needed.
Cross-Departmental Collaboration:
Coordinate with sales, marketing, and product teams for aligned objectives.
Work with legal teams for compliant affiliate agreements.
Liaise with customer service for any issues stemming from affiliate promotions.
Requirements
Bachelor’s degree in marketing, business, or a related field.
Proven experience in affiliate marketing or digital marketing.
Prior work in an ISP or related industry is advantageous.
Strong communication and negotiation skills.
Proficiency in data analysis and performance metrics.
Familiarity with SEO, content marketing, and digital advertising.
Knowledge of affiliate marketing platforms and tools.
Basic understanding of online marketing strategies and tools.
Results-oriented, proactive, and capable of building strong relationships.
Ability to work independently and in a team environment.
Adaptability to rapidly changing market conditions.
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Job, France
On site
03-04-2025