Ometria

About the Company

Ometria is the first and only customer data experience platform (CDXP) built for retail brands. We're proud to help brands create marketing experiences their customers love every day.
We believe that retail marketing teams perform best when they're given tools that are made for the job at hand. That's why Ometria is purpose-built with a laser focus on providing the most effective and efficient solution to today's retail challenges.
With Al driven insights, segmentation capabilities, and a centralized dashboard, retail organizations have real-time access to valuable insights needed to create and deliver impactful and efficient campaigns, leading to stronger customer relationships and increased revenue.
Forrester Consulting's TEI (Total Economic Impact) study found that our CDXP delivers:
- 420% ROI over three years
- 15% increase in CLTV
- 18% increase in repurchase rate
- 25% efficiency gains
- < 6 month payback period
We are proud to support best-in-class retail brands including Steve Madden, Sephora, Victoria Beckham, Fred Perry, Holt Renfrew and many more.

Listed Jobs

Company Name

Ometria

Job Title

Solutions Engineer

Job Description

About Ometria

Ometria is a Customer Data and Experience Platform built for retail marketers to be the

fastest route to sustainable growth. Ometria helps marketers plan and launch their most

profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue

with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an

experience platform, letting retail marketers easily and efficiently create experiences

their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as

Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have

raised $75m from leading venture capital funds across the world such as Infravia

Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The Role

We are looking for a Solutions Engineer to join our team on a 9-12 month secondment

The role of the Solution Engineer is to own the Ometria Tray environment and all the

solutions contained within it. You are responsible for providing end to end solutions for

connecting 3rd party data to Ometria and vice versa.

You will be working closely with the sales and CS teams and prospects and clients.

You'll make sure the solutions you provide are robust and supported, ensuring bugs are

fixed quickly and upgrades are performed when needed.

You will work with prospects and customers to scope, build and test integrations.

You will be the expert on Tray.ai and will provide the strategic direction on the use of the

platform, expanding its use in Ometria and ensuring it is used to its fullest potential.

The role is responsible for the following outcomes:

Integrations are scoped to cover required functionality
Integrations are delivered efficiently to scope
Bugs and incremental improvements are delivered in a timely manner
Team queue is managed proactively
Integrations are well documented
Training Ometria teams on using the integrations

Key Responsibilities:

Develop new Tray.ai based integrations as required
Develop new Tray.ai based custom integrations as one off integrations for clients
Develop Javascript and Python based scripts for transforming and managing data
Develop SQL scripts for CRUD actions with Postgres services
Maintain existing integrations, providing advice and support for them
Maintain a queue of work, prioritising tasks and providing timelines
Work with customers to identify and document requirements
Provide test plans and complete test cases


Requirements

Experienced - you will have 2+ years' experience in working with customers,

identifying requirements and documenting the proposed solution. Experience with Javascript, Python and SQL.

Curious - you are excited about technology and the value Ometria offers retailers

You take proactive steps to ensure the solutions you deliver are fully featured and

exceed expectations.

Driven - you want to succeed, you always succeed, and you're able to do so with

minimal support.

Excellent communicator - you can communicate confidently and authoritatively with

a wide variety of internal and external stakeholders.

Personable - you know how to make customers comfortable, and they find you both

engaging and credible in all conversations.

Benefits

30 days holiday + 1 day on your birthday (plus bank holidays)
Health Insurance (Bupa)
Mental Health Support (Spill, Calm)
Cycle to work scheme
Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

The amazing people of Ometria are the core of our business. We believe in making it

awesome to be here for all Ometrians and place a continued focus on making Ometria

an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for

employment without attention to ethnicity, age, religion, sexual orientation, gender

identity, family or parental status, national origin, veteran, neurodiversity status or

disability status.

United Kingdom

Remote

24-03-2025

Company Name

Ometria

Job Title

Business Data Analyst

Job Description

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The role

We are looking for a Business Data Analyst to inform and support key stakeholders in interpreting and analysing data, identifying trends, and generating recommendations to guide strategic decisions. In this role, you will play a pivotal part of our continued success in the UK but also support our US expansion plans and help us win there.

As a Business Data Analyst, you will work in the Retail Strategy team, reporting to the Chief Customer Officer, and will collaborate with other client-facing teams such as Customer Success, Marketing, Sales, and with the senior management team to deliver data-driven insights.

You'll play a key role in ensuring that our clients and prospects rightly perceive Ometria as the foremost data-driven Customer Data and Experience Platform platform.

Key outcomes

Lead the workstreams involving data extraction, transformation, analysis, visualisation for Ometria's Architect 360 offering - our innovative, AI-driven consultancy solution, designed to uncover hidden revenue opportunities within a customer's data - ensuring that both the retail intelligence team and the customer success team can deliver Architect 360 effectively, and contributing to this offering's continuous improvement
Partner with our client-facing teams to extract, transform and present data on specific client projects to demonstrate that Ometria is the foremost retail-focused CDXP, prioritising the activities based on client urgency, importance and impact
Partner with internal-facing teams to extract insights that can drive decisions on our product or how we serve our clients
Collaborate with the product & engineering team to ensure our data architecture keeps improving to enable the level of analysis Ometria's clients need


Key Responsibilities

Be the subject matter expert when it comes to data in the Ometria platform: what is available, what it means, how to access and analyse it, potential constraints or limitations
Partner with the Retail Strategy team to design Ometria Architect 360 deliverables, and create and manage tools to enable the team to access the relevant data in a scalable manner
Translate high-level client requirements into specific data projects, and translate the outcomes and insights back into commercially meaningful language
Lead the provision of ad hoc data and insights to various parts of the business, utilising suitable tools such as python, SQL, spreadsheets, etc
Represent the data analysis function (if required) in communication with clients, in collaboration with the Retail Strategy, Customer Success, Sales and Marketing teams
Collaborate with the marketing team to identify data-driven stories within our datasets that can be turned into engaging content


Requirements

Requirements

You have at least 3-4 years of experience as a business analyst or data analyst in a dynamic, fast-paced environment; retail focus preferred
You have experience extracting data from databases using SQL and analysing data using Python (NumPy, Pandas, etc.)
You have a bachelor degree in a quantitative subject
You are capable of acting as a trusted advisor when presenting data and insights to key stakeholders in multiple departments, especially those that are client-facing
You are able to see the bigger picture when looking at data and interpreting it from a commercial and pragmatic, result-oriented perspective
You have a proactive, inquisitive mindset when it comes to using data to identify business opportunities and insights
You are comfortable working with multiple key stakeholders across different departments within the business (e.g. Customer Success, Marketing, Sales, etc.), ensuring that they are up-to-date and at all times have all the information they need to manage their external stakeholders
You are able to communicate in a clear, concise and commercially-driven manner
You can manage multiple priorities at the same time, and are comfortable switching to the activity that matters the most as priorities change
You are organised, disciplined and consistent in the way you manage your time, tools, data, insights, and outputs
You consider different approaches to solving a problem, and pick the one that is most pragmatic and effective to achieve the desired business outcomes


Benefits

30 days holiday + 1 day on your birthday (plus bank holidays)
Health Insurance (Bupa)
Mental Health Support (Spill, Calm)
Cycle to work scheme
Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

The amazing people of Ometria are the core of our business. We believe in making it

awesome to be here for all Ometrians and place a continued focus on making Ometria

an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for

employment without attention to ethnicity, age, religion, sexual orientation, gender

identity, family or parental status, national origin, veteran, neurodiversity status or

disability status.

London, United Kingdom

Hybrid

24-03-2025