Royal Mail

2 Jobs

34,760 Employees

About the Company

At Royal Mail we connect companies, customers and communities across the UK, delivering a ‘one-price-goes-anywhere’ universal postal service to over 29 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Listed Jobs

Company Name: Royal Mail
Job Title: Infrastructure Manager - End User Compute Lead
Job Description: Role Title: Infrastructure Managernt - End User Compute Lead

Location: Sheffield, Pond Street (Hybrid)

As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users, and 21,500 end user devices split between laptops and desktops across RMG’s whole infrastructure estate nationwide. Working cross functionally with a broad range of technology teams internally you will also be responsible for managing multiple outsourced suppliers to deliver projects and services across RMGs end user estate.

You’ll be responsible for managing Annual Evergreen OS Feature upgrades, monthly patching , application packaging, zero-day browser vulnerabilities and everything across a large user estate. No two days are the same in this exciting, business critical role!

What will you do?

As the Infrastructure Manager – End User Compute Lead, you will be responsible for;

Microsoft OS Gold Image Management
Hardware refresh of laptops and desktops via an established delivery process
Deployment of Annual Microsoft Evergreen OS Updates across a 21,500 connected user estate
Responsible for Monthly Security Patching
Application Packaging and deployment via SCCM
Build strong relationships with colleagues across Service Management, Architecture and Cyber
Build strong relationships with Outsourced providers
Proactively manage security, risk, and compliance across End User estate
Incident, Request and Change Management approvals

What skills and experience should you have?

Expertise in End User Compute technologies including, but not limited to Microsoft W11, SCCM, Internet Browsers, M365
Experience with ServiceNow platform
Experience of aligning with Projects and advising on Business Case Financials
Experience of supporting a large organisation and communicating with Senior Leadership Teams
Experience of managing End User via telemetry integration, persona management and Automation/self service
Clear communication to stakeholders, business colleagues, Suppliers and Technology colleagues on EUC activities
Natural collaborator, energetic and enthusiastic about cross functional delivery
ITIL Foundation

What We Offer You…

Competitive Salary
18% Bonus
Car allowance
Leading Pension Scheme
Hybrid Working (typically 2-3 days in office)
Private Healthcare
25 days holiday (plus the option to buy more)
Plus, many more benefits!

Interview process and next steps…

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are also committed to continuously improving the team and company culture to make our business a great place to work. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

#RMG

Sheffield, United Kingdom

Hybrid

19-03-2025

Company Name: Royal Mail
Job Title: Specialist Customer Operations Support
Job Description: Job reference 322752

Specialist Customer Operations Support

Salary £26,164 and a company pension scheme with highly competitive contribution rates

Permanent,

Full time 37 Hours

North West Super Hub

Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.

Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.

Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.

Working hours: 37 Full time hours per week. Typical attendance is Monday to Friday varying between 08:00 - 18:00 (flexibility is required during Peak)

Location: Based at North West Super Hub, you may be required to cover other hubs remotely on occasion,

As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.

The successful applicant will be able to demonstrate the following skills:

A confident and professional telephone manner.
Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
Be able to work to tight deadlines.
Be flexible and able to react to customer and business demands as required.
Have a desire to provide excellent customer service.

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews Late April

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: FRIDAY 11TH APRIL . Please note, this advert may close early if the appropriate number of applications has been reached.

#RMG

Warrington, United Kingdom

On site

28-03-2025