Computershare UK

About the Company

Computershare is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialise in a range of other diversified financial and governance services and are a trusted partner of the UK Government.

Founded in 1978, Computershare is renowned for its expertise in data management, high volume transaction processing, payments and stakeholder engagement. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Computershare is a long standing presence in the global and UK market, and has earned the reputation of a respected pioneer. Our success stems from building and aligning group-wide services and capabilities to meet broad business objectives, and to create more value for clients by removing barriers that hinder efficient servicing of their stakeholders.

Our Australian heritage has fostered a ‘can do’, forthright and democratic culture – underpinning this we have three key values that drive everything we do:

Certainty – Count on us to deliver every time
Ingenuity – Look beyond today’s problems to find tomorrow’s solutions
Advantage – Unlock your competitive advantage

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.

Listed Jobs

Company Name

Computershare UK

Job Title

Head of Service Analytics & Reporting

Job Description

Job Description

Location: Edinburgh, Bristol or London (Hybrid)

In this position, you’ll be based in the Edinburgh, Bristol or London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Head of Service Analytics and Reporting to join our Computershare Technology Services team.

A role you will love

In this strategic role, you’ll provide actionable insights based on concrete data to improve service performance. You will also be responsible for analyzing service data, identifying patterns, and proposing data-driven recommendations to departmental and technology leads.

You’ll collaborate with stakeholders across the business to ensure they understand and can effectively utilize data to drive informed decision-making. While this role does not own the implementation of solutions, it plays a critical part in enabling a data-driven culture, ensuring key decision-makers have the right information at the right time.

Other Key Responsibilities Include

Service Performance Analytics: Delivering data-driven insights that help measure and improve IT service performance
Predictive Analysis: Developing models to identify patterns and forecasting potential service disruptions before they occur, enabling proactive decision-making
Reporting & Visualization: Creating and maintaining dashboards using Power BI, Excel, and other tools to present clear, actionable insights
Data Strategy & Governance: Ensuring data accuracy and reliability, supporting stakeholders in interpreting and leveraging insights
Stakeholder Engagement: Working with IT, operations, and business leaders to understand their data needs and facilitating discussions on possible actions
Monitoring & Automation: Recommending and optimizing service monitoring tools to improve proactive issue detection
Executive Reporting: Presenting data-driven insights to senior leadership, helping them make informed strategic decisions.
ServiceNow Reporting: Utilizing ServiceNow to extract, analyze, and report on service management metrics, ensuring relevant teams have actionable information
SQL & Data Management: Using SQL for data extraction and transformation, supporting deep analysis and reporting automation
Genesys Analytics: Leveraging Genesys data to monitor and support decision-making around contact centre customer interactions
Driving a Data-Driven Culture: Promoting the use of analytics in decision-making, ensuring teams understand and applying insights effectively
Proposal of Deliverables: Providing recommendations to relevant departmental and technology leads based on data insights, without owning implementation

What will you bring to the role?

You have excellent communication and interpersonal skills with the ability to build relationships and work with stakeholders and partners at all levels. You are also able to influence and challenge effectively. Being passionate about positive customer outcomes and service excellence is important in this role. You are someone who is driven and self-motivated with a strong ability to work under your own initiative.

You’ll Also Bring

Significant experience in data analytics, reporting and data management in a Service Analytics and Reporting or related roles
Experience in using AI/ML models or statistical techniques to anticipate service performance trends
Experience with data warehousing, data visualization tools and statistical analysis software
Proficiency in tools such as PowerBI, Tableau, ServiceNow, SQL, Microsoft Excel (advanced level), Genysis, Zscaler (ZDX), Solarwinds and other monitoring tools
Proven ability to translate complex data into clear, actionable recommendations for stakeholders
Proven ability to present insights in an engaging way that facilitates action
Proven ability to challenge and influence thinking of senior stakeholders to achieve ownership and buy in to initiatives and management tools
Proven ability to inspire trust and successfully influence and persuade members and senior managers within a large multi-function organization
Experience working strategically and effectively with a range of stakeholders including senior management up to Corporate Board level, Members and partners
Strong strategic planning and problem-solving abilities including the ability to weight arguments, substantiate judgements and consistently produce compelling and persuasive narratives
Experience of working within ITIL aligned organizations
Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services at a global level
Understanding of industry direction and best practices

Bonus Points If You Have

A degree in a relevant field such as Data Science, Statistics, Computer Science or Business Analytics
Experience of operating in IT management roles in a financial services industry
Experience leading Service Delivery teams
ITIL knowledge for aligning service analytics with IT service management best practices

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra Rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business...

Edinburgh, United Kingdom

Hybrid

11-04-2025

Company Name

Computershare UK

Job Title

Tech Lead - Unified Endpoint Management (UEM)

Job Description

Location: London, Bristol or Croydon

In this position, you’ll be based in the London, Bristol or Croydon office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare have a very exciting opportunity for a Tech Lead – Unified Endpoint Management (UEM) to join our team in London, Bristol or Croydon.
Why is this role exciting when there are so many other positions in the market? Well, there are a few things that make this role stand out:
- Our leadership team are entirely invested continually developing and training our staff, so you will have the opportunity to continue learning and progressing.
- We’re on a journey to refresh the way we do things in the business to improve best practices within modern management, giving you a great opportunity to get involved in beginning phases.
- We encourage a flexible working environment to allow you to work the way that suits you best.
Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.
A role you will love

As our Tech Lead (UEM), you will work within the technology department responsible for the design, implementation, and maintenance of Computershare’s UEM solutions.

In this role, you will be instrumental in managing and securing all endpoints, including desktops, laptops and mobile devices, to ensure seamless and secure operations across the organization. Reporting to the Product owner the role will play an active role leading the organization's strategy and execution in creating, implementing, and maintaining cutting-edge digital workspace solutions that enhance employee productivity, collaboration, and satisfaction while ensuring seamless integration with business objectives.
Other key responsibilities:
- Oversee all technical aspects of the organisation’s Unified Endpoint engineering platforms, including system design, implementation, and maintenance.
- Lead the development and execution of a global Unified Endpoint strategy & identify and evaluate innovative solutions that can enhance the employee experience & productivity.
- Collaborate with C-level executives to align workspace initiatives with overall business strategy.
- Develop and implement change management strategies to facilitate smooth adoption of new workspace solutions.
- Implement continuous improvement processes to optimize solutions based on KPI insights and user feedback.

What will you bring to the role?

As this position sits within a technical function, you will need to have experience working in a similar role, preferably within a large-scale enterprise environment i.e. financial services.
You will need be a collaborative person with excellent stakeholder management and communication skills to be able to build great working relationships, influence others, challenge effectively and respond well to challenges.
Some other key skills that you’ll have:
- Expert knowledge of Device & OS Management including M365 suite, Intune.
- Deep understanding of ALL Endpoint Management (UEM) including. device & OS Management architecture, including SaaS, PaaS, On-Prem and Hybrid platforms.
- Strong knowledge of Windows, MacOS, ZDX, Applications, and associated network connectivity protocols including VPN.
- Experience in Cloud PC Management, Windows 365.
- Understanding of Unified Endpoint Management, as it relates to Collaboration (O365) platforms, and the Organisations Enterprise applications.
If this role sounds like what you’re looking for, and you want to be part of an organisation that focuses on our employees’, please apply today!

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

London, United Kingdom

Hybrid

11-04-2025

Company Name

Computershare UK

Job Title

Technical Delivery Lead

Job Description

Location: Edinburgh or Bristol, Hybrid.

In this position, you’ll be based in the Edinburgh or Bristol offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential
Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as a Technical Delivery Lead.
So why should you apply for our role?
- We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.
- We’re passionate about developing our staff. You will be able to continue to grow and develop in your role.
Interested? Read on to hear more!
A role you will love
As a Technical Delivery Lead, your role is pivotal in supporting the delivery of web and mobile channel applications for our value streams, ensuring engineering excellence and strategic alignment in our multi-year digital program.
Your role will play a crucial part in cultivating a high-performance team culture, focused on delivering exceptional results. Your leadership will be instrumental in shaping the methodologies and practices within the team.
Other key responsibilities:
- Serve as the primary point of contact for the channel applications within a value stream, fostering strong collaborative relationships with the Product Manager, Value Stream Delivery Lead and Value Stream Architect.
- Ensure clear communication and alignment across all levels of management and stakeholders.
- Oversee the planning and resource allocation to deliver the value stream effectively.
- Ensure delivery is in line with value stream objectives as well as engineering standards, maintaining transparency and consistency with the team’s methodologies.
- Employ your extensive technical experience to identify and resolve challenges, keeping the delivery process on track.
- Proactively manage dependencies and anticipate potential obstacles to maintain continuous progress.
- Ensure the team is well-equipped to handle current tasks while being prepared for future challenges.
- Excel in articulating complex information in a clear and concise manner.
- Produce comprehensive reporting and project artifacts, providing clear visibility of progress to stakeholders across various levels.
What will you bring to the role
We’re seeking a passionate Technical Delivery Lead, who’s ready for their next challenge. As a Technical Delivery Lead, you will be able to collaborate and communicate well, build great working relationships, influences others, challenge effectively and respond well to challenge from others. You will also be comfortable sharing information and ideas with others.
Some other key skills you’ll have:
- Experience working as a Senior Developer/Team Leader working within a delivery team environment.
- Significant experience in web and mobile applications, ideally with React Native experience.
- Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders and partners.
- Excellent people management and leadership skills including technical mentoring of software development staff.
- Excellent analytical and research skills with the ability to collect and analyse complex material and data and present it in accessible formats.
- Proven ability to successfully gather requirements and get results with minimal supervision.
- High levels of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Edinburgh, United Kingdom

Hybrid

24-04-2025