- Company Name
- Mastercall Healthcare
- Job Title
- Senior Cloud Infrastructure Engineer
- Job Description
-
Mastercall Healthcare: Senior Cloud Infrastructure Engineer
Location: Stockport, hybrid working available
Salary: up to £60,000
Hours: 37.5 hours per week, can be worked flexibly
About Us
Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by Social Enterprise UK.
With over 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.
We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity
We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation, but now is the time to further enhance the skillset in our team by adding a new role of Senior Cloud Infrastructure Engineer.
At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey.
The Role
Tech Management/Delivery (50%)
Responsible for overall systems management and technical planning, technology roadmaps, projects and tasks.
Collaborate with IT leadership to define the long-term infrastructure strategy, including cloud adoption, hybrid solutions, enhance security and disaster recovery planning.
Develop and maintain documentation for infrastructure configurations and standards.
Project handovers to service delivery.
Implementing new technologies
Service Team Management \ Training (25%)
Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues, project updates, and recommendations to both technical and non-technical stakeholders.
Provide technical support and mentoring to junior engineers and other team members
Infrastructure Improvements evolving our environment (25%)
Collaborate with IT leadership to define the long-term infrastructure strategy, including cloud adoption, hybrid solutions, security and disaster recovery planning.
Evaluate new technologies and recommend solutions that enhance performance, reliability, and cost-effectiveness.
Develop and maintain documentation for infrastructure configurations and standards.
Cyber Security experience knowledge.
The Senior Cloud Infrastructure Engineer:
Serve as a key technical resource for architecting future solutions.
Manage multiple concurrent projects for both technical services and the broader business. Collaboration within cross-functional teams is essential, alongside strong project experience.
Uphold a “Security First” mindset, both personally and as part of a wider team, ensuring secure systems.
Act as a point of escalation for infrastructure-related issues.
Provide consultancy to clients and customers where required.
Experience/Skills Required
We are looking for an experienced IT Professional who has sound cloud knowledge of Azure, VDI and Security, Networking. The successful candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot Cloud infrastructure and networking problems whilst ensuring that we are continuing to provide 5* service to our user and our customers.
Significant experience in a 3rd Line / Technical Lead Role.
Relevant networking, infrastructure, and Microsoft qualifications.
Microsoft 365/Azure: Managing Microsoft Azure & Office 365, SharePoint, Intune/Endpoint Manage.
Cloud: Experience with Azure and AWS
Security: Experience with MDM, MFA, Cyber & antivirus solutions.
Security Delivery: Cyber Essentials, CIS18, and experience delivering ISO27001.
Remote Desktop Services: Experience supporting and troubleshooting Azure VDI, AWS WS.
Networking: Network troubleshooting at 3rd line; supporting Cisco, Fortinet
Endpoint Support: Experience with Windows desktop, application, tablet, and mobile device support
Soft Skills: Effective communication, methodical approach to diagnosis and documentation, independent research, organisation and prioritisation.
Benefits
Flexible working hours
Hybrid working
Living Wage Employer
NHS Pension Scheme
NHS Blue light card / discount scheme
Career development
Generous holiday entitlement, long service enhancements and the option to purchase additional leave
Wellbeing schemes
Stockport, United Kingdom
Hybrid
04-03-2025
