Isabel

About the Company

Isabel connects and simplifies the administrative and financial processes of companies, accounting agencies and banks and ensures the smooth and reliable exchange of documents, payments and identifications and automates access to them. The products - Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) - enable seamless, secure and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025. 

At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. This Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, focuses primarily on the Benelux market.  At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient and secure digital economy.

Listed Jobs

Company Name

Isabel

Job Title

Test Automation Engineer

Job Description

As a Test Automation Engineer you will work on our multi-banking payment platform. This includes activities around the processing of several types of payments, fraud detection, digital signatures with various types of tokens, …

Our roadmap includes the roll-out of new security tokens, enhanced anti-fraud detection, further advances in instant payments, a renewed technology architecture, a new Mobile App, the addition of new services like e-invoicing, self-servicing.

You will play a crucial role in ensuring the quality and reliability of our software products by creating functional test cases, manual testing of functional scenarios, automating mainstream scenarios (front-end and backend testing) and setup performance and load testing.

Furthermore, you’ll take the lead to define test strategies, interact with functional analysts to understand the business context of your tests, collaborate with developers to fix issues and with management to give precise information on the quality state of a delivery.

5+ years of experience as a test automation engineer
API testing (SoapUI, Postman, …)
Fluent in Java and Selenium
Used to working with tools like Jira, Zephyr, Confluence, Gitlab, Jenkins, etc
Having experience with non-functional testing (performance load/stress, availability, …) is a plus
ISTQB Foundation certified is a plus
Have a “can do” attitude, a solution oriented mindset & good communication skills as you’ll need to interface with several different profiles
Quality is not only about testing features. You are not afraid to challenge processes to improve their quality. With your critical mindset, you spot improvements for the product (methods, processes, tooling, …) and take ownership of some tracks in the improvement process
As our platform is key to the Belgium economy, you are not afraid to jump into analysis mode with a functional analyst when an incident occurs in production
You are fluent in English AND Dutch or French.


What kind of company would you be joining?

Isabel's products – Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) – enable seamless, secure, and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025.

At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient, and secure digital economy.

To keep up with what we are doing at Isabel, visit our website or our LinkedIn page.

You absolutely deserve this

Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
Laptop, phone and subscription, group and health insurance, and meal vouchers
An annual corporate bonus
By train, bus, electric car or bike; we fix the right compensation
We’d love to see you at least two days in the office. You don’t want to miss fresh fruit and chair massages, do you? That – and more - is our IsaFun!
We invest in your personal growth by training and coaching
You work with experienced (fin)tech leaders and solid software tools
A certified Top Employer bringing together hundreds of driven colleagues

Brussels, Belgium

Hybrid

11-04-2025

Company Name

Isabel

Job Title

Customer Support Representative

Job Description

What You'll Be Doing And Where

As Customer Support Representative you will ensure that our customers (B2B) receive best in class support through a multichannel approach.

We expect you to be excited to help our customers, to be empathetic and to put yourself in their shoes as we maintain long-term relationships with them.

Listen actively, troubleshoot, and investigate in order to respond to the request right from the first time.

Remember also that customer feedback is priceless, and you are in the best spot to gather it and translate it into action so that we improve continuously.

We are a major player in the market and our services reflect it.

Key Result Areas

Act as the point of contact for the customer to ensure that an efficient and customer-focused support is offered with the aim of having the highest possible level of customer satisfaction.
Process incoming administrative and technical requests, remarks, and issues (via mail, phone, chat, letters ) to ensure that, the most suitable solution is suggested as quickly and as correctly as possible.
Analyze administrative and technical issues and propose a solution to customers through direct contact
Handle event-based incidents and interventions
Handle customer complaints according to the defined process
Process and manage customer data to ensure that we have available the lastest customer data/files
Create and maintain processes and knowledgebase articles
Update and maintain professional knowledge and technical skills in the area of technical service to ensure that our own professional knowledge is maximized and that we can apply it within the organization in the best possible manner
Analyze payment transactions
Apply KYC procedures
Usually, 2nd line support in a larger Customer Support team, may handle 1st line support or anti-fraud tasks regardless the size of the Customer Support team
In a larger Customer Support team, might create solutions to be used by 1st line support or contact customers directly to resolve issues


This Is How You Appear In Our Dreams

Computer literate, usage of the Microsoft Office Suite & Microsoft CRM Dynamics.
An on the job training will be provided onsite in Brussels
Eye for detail … precision is key in our job
Ability to follow but also improve and setup processes
Your mother tongue is DUTCH or FRENCH, but you have good command of the second language (both written and spoken)
Our “office” language is ENGLISH, so we need you to have a professional working knowledge for our meetings, trainings, partners and customers
You know how to handle cases in a confidential way


Practical information

Our external “opening” hours are from 08h00 till 18h00, internally we work with flexible hours but we will need you to start some days early (8h00) and on other moments to cover the late shift till 18h ( to align with the team )
A bachelor degree or higher in a related field is best suitable for this position … but experience is also extremely valued, so do not hesitate even if you miss that piece of paper
Interest and/or experience in the financial industry, payments industry, anti-fraud, KYC … is certainly a plus
After your training period, you will be able to work at least 2 days from home if you want, but always welcome in our offices if you prefer
We are located next to the Brussels Central Station what makes it super easy, but we are also easily accessible by car, bike, etc.
We are looking for a long-term engagement


What kind of company would you be joining?

Isabel's products – Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) – enable seamless, secure and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025.

At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient and secure digital economy.

To keep up with what we are doing at Isabel, visit our website or our LinkedIn page.

You absolutely deserve this

Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
Laptop, phone and subscription, group and health insurance, and meal vouchers
An annual corporate bonus
By train, bus, electric car or bike; we fix the right compensation
We’d love to see you at least two days in the office. You don’t want to miss fresh fruit and chair massages, do you? That – and more - is our IsaFun!
We invest in your personal growth by training and coaching
You work with experienced (fin)tech leaders and solid software tools
A certified Top Employer bringing together hundreds of driven colleagues

Brussels, Belgium

Hybrid

15-04-2025

Company Name

Isabel

Job Title

Software Development Engineer (Senior)

Job Description

Isabel's technical landscape has evolved significantly, bringing exciting challenges for those who thrive on innovation.

We are looking for a Senior Developer who not only understands the theory and design patterns behind modern software architecture, but also knows how to apply them pragmatically—always keeping an eye on ROI and real-world impact. Just as important, we’re seeking someone who brings enthusiasm and energy in a collaborative way, inspiring and supporting their teammates while driving projects forward.

One of our key strategic initiatives is improving the software delivery performance of our Multibanking solution. To achieve this, we are investing in component coupling and cohesion, breaking down monolithic applications into well-defined domains using hexagonal architecture. This requires a thoughtful approach - balancing long-term maintainability with short-term business value - while working closely with colleagues to ensure smooth integration and knowledge sharing.

If you thrive on tackling complex technical challenges, shaping a forward-thinking technical roadmap, and bringing a positive, team-oriented mindset, we’d love to meet you. You could be the next valuable addition to our team.

Write high-quality, clean, and maintainable code following best practices and coding standards.
Refactor and improve existing codebases, ensuring long-term sustainability and minimizing technical debt.
Apply design patterns and architectural principles to create robust, scalable, and testable software solutions.
Advocate for test-driven development (TDD) and automated testing to ensure software reliability and performance.
Actively participate in code reviews, providing constructive feedback and fostering a culture of learning and improvement.
Encourage a DevOps mindset, focusing on CI/CD, observability, and automation to streamline software delivery.
Engage actively with all relevant parties to gather comprehensive requirements — encompassing user, technical, and performance specifications — and synthesize these into unified solution designs.
Champion your proposals, striving to achieve excellence in fulfilling stakeholders’ needs and maximizing the value of project outcomes.
Where necessary, validate the practicality of proposed solution designs through the development of proof-of-concept work.
Ensure that the proposed solutions are aligned with the overarching technology strategy and comply with corporate governance standards.
Cultivate a practice of thorough documentation, guaranteeing that it is a true and clear reflection of active operations and is readily understandable and available to stakeholders.
Mentor and support team members, sharing knowledge and fostering a culture of craftsmanship and technical excellence.
Engage in continuous learning and self-improvement, staying up to date with industry trends, new technologies, and best practices.
Report regularly to the initiative lead, providing updates on progress, challenges, and solutions. Ensure clear and transparent communication regarding timelines, deliverables, and any potential risks to project success.


Soft Skills

Ability to think strategically but balance the strategic with tactical goals: Must have the ability to see the "big picture" and plan accordingly. You need to anticipate future challenges and opportunities, aligning IT architecture with business goals. At the same time, you need to balance this with more tactical goals and immediate needs.
You Must be able to effectively communicate complex technical concepts to non-technical people and work with various departments to understand their needs and constraints.
Whether it's Agile, Scrum, Waterfall, or DevOps. You must be flexible and pragmatic in applying the best practices from these frameworks to suit the unique needs of the project, ensuring the architecture’s effectiveness and the team’s efficiency.
Must be adept at solving complex problems, often requiring innovative solutions. You need to be adaptable, able to learn and apply new technologies, and make decisions that balance immediate needs with long-term strategy.
Professional proficiency in English AND Dutch or English AND French.


Some of the technologies being used

Java 8 – 21
Spring Framework
Oracle DB
Gitlab
Jenkins
IntelliJ
Ansible
WebSphere
Kustomize
OpenShift


What kind of company would you be joining?

Isabel's products – Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) – enable seamless, secure, and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025.

At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient, and secure digital economy.

To keep up with what we are doing at Isabel, visit our website or our LinkedIn page.

You absolutely deserve this

Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
Laptop, phone and subscription, group and health insurance, and meal vouchers
An annual corporate bonus
By train, bus, electric car or bike; we fix the right compensation
We’d love to see you at least two days in the office. You don’t want to miss fresh fruit and chair massages, do you? That – and more - is our BeFun!
We invest in your personal growth by training and coaching
You work with experienced (fin)tech leaders and solid software tools
A certified Top Employer bringing together hundreds of driven colleagues

Brussels, Belgium

Hybrid

23-04-2025