Computappoint

About the Company

With over 25 years of experience our recruiters know the industry back to front and inside out. Our success has come from their ability to be able to source not just excellent candidates but the right candidates.

We are a driven and focused team with a winning formula for success based on three components; honesty, integrity and professionalism, values that are upheld by every employee. Our ethos has led to us developing many long-standing relationships with many clients and candidates alike in an ever-expanding network of professionals.

We are specialist at hiring IT management staff from both the Infrastructure and the Software Development arenas. We handle both contract roles and permanent positions in many different industries.

Interested? Get in contact to find out more – 0207 287 2550

Listed Jobs

Company Name

Computappoint

Job Title

Services Delivery Manager

Job Description

Services Delivery Manager | Financial Services | London | Permanent | £70,000 + bonus
This is an exciting opportunity for an experienced, process driven Service Delivery Manager/Resource Manager to join a team determined to provide quality service delivery to a financial services client. In this role, you will be responsible for all aspects of the IT professional services delivered to the client. This includes: performance management, stakeholder management, customer on-boarding, service level performance/reporting, financial management, customer satisfaction, operational alignment, and managing new resources demand & improvement.
Role Details:
Permanent
Up-to £70,000 plus bonus
Hybrid work model - ~2 days on-site per week
London
Experience Requirements:
Financial Services experience
Strong client & customer facing experience - having the ability to gather & understand exact resource requirement as well as advising and determining exactly what resources the customer requires,
Project resources management
PO Management/Working with change requests
Ability to have tough conversations and to push back in decision making processes when required
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Services Delivery Manager | Financial Services | London | Permanent | £70,000 + bonus

London, United Kingdom

On site

06-01-2025

Company Name

Computappoint

Job Title

Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27k

Job Description

Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
Experience of working with SQL
ITIL Frameworks
Experience troubleshooting technical issues
Working with both M365 and Microsoft on-prem applications
SharePoint experience
Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

London, United Kingdom

On site

07-01-2025

Company Name

Computappoint

Job Title

Senior Infrastructure Project Manager

Job Description

Senior Infrastructure Project Manager (Financial Services) | London | Permanent | £90,000 | Hybrid (3 days on-site per week)
This role is an ideal opportunity for a senior infrastructure focused project manager who has extensive experience within & knowledge offinancial servicesto join a growing IT Solutions organisation who offer high quality services to large financial orientated clients. In this role you will be responsible for infrastructure design, implementing office relocations, and upgrades/refreshes of all Networks, Servers and Security.
Role Details:
Permanent
Up to £90,000
Location: Central London (Bank station)
Hybrid: 3 days on-site per week
Required Experience/Knowledge:
Significant experience of infrastructure project management and the project life cycle including: project management principles, delivering to client objectives, contract management, leadership and teamwork, financial management and project controls.
Extensive infrastructure experience including office relocations, Networks, Servers, and Security (all essential)
Excellent leadership skills
Strong interpersonal and stakeholder management skills, comfortable working with a diverse range of clients
Project Management certification(PRINCE2/MSP)
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Senior Infrastructure Project Manager (Financial Services) | London | Permanent | £90,000 | Hybrid (3 days on-site per week)

London, United Kingdom

On site

08-01-2025

Company Name

Computappoint

Job Title

Service Desk Analyst

Job Description

This is an excellent opportunity for individuals with experience providing IT support via a ticket-based system to join a growing organization at an exciting time. Our client, a major IT service provider, is setting up a new support function for a large customer. This role will involve using a ticketing system, making prior experience with similar systems crucial.
9AM - 17:30PM Hours
On-site position in Portsmouth
Salary of up to £28,000
Key Responsibilities:
Use customer-provided tools to manage multi-channel communications from end users (phone, email, chat), documenting troubleshooting steps, resolving issues, or escalating to second-line support as needed to meet SLA targets.
Perform initial incident triage, using troubleshooting skills and the Knowledge Base to determine the appropriate actions for a timely resolution.
Manage pending tickets and ensure they are updated and resolved according to established procedures.
Respond to feedback from ticket quality reviews.
Adapt to different functions based on call/chat volume at any given time.
Required Experience/Skills:
A minimum of 1 year's experience in a 1st line IT support environment.
Familiarity with ticketing systems, particularly ServiceNow, and communication tools such as Jabber and other chat platforms.
Strong verbal and written communication skills, capable of explaining technical issues to both technical and non-technical audiences, including clear technical documentation.
Highly desirable: Experience troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPNs, Webex, virtual desktops, and general end-user support.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

Hampshire, United Kingdom

On site

08-01-2025