Team Leader (Hardware, Logistics and Facilities) Working Model:On-site 5 days per week Office Location:Canary Wharf Salary:Up to £48k About the Role: Are you looking for a new role? Our client, one of the UKs fastest growing Managed Service clients are seeking a candidate to work directly with one of the most prominent and highly regarded names in Financial Services to work as Team Leader for various teams: Hardware, Logistics and Facilities function. In this role, you'll be responsible for line management of multi-disciplinary teams (IT Engineering/Logistics) and acting as point of contact for the team responsible for various functions including break fix calls, buffer stock, logistics, shipping and asset removal service. Your responsibilities: Line management of their engineering and logistics team. You will be a team leader, staff mentor. Troubleshoot and diagnose desktop related hardware issues and talk with various teams internally and externally to resolve these issues. Gathering warranty replacement parts with charge for assets and/or fault components within the equipment's warranty period. Produce both defined and AdHoc reports within required timeframes. Run and manage weekly meetings when needed and provide data and information on request for monthly and quarterly review meetings. High quality end to end delivery to the client meeting and exceeding the client's needs to position the company in a way that would lead to increased business. Manage the shipping process of equipment between multiple locations including quotes, approvals, co-ordination, compliance and planning. Transfer and process under your client's security procedures Manage vendor deliveries in to determined locations including planning of resources of which you're receiving, processing all equipment deliveries to high standards and updating requests and tickets raised by users. Keep the buffer stock in check and to the agreed threshold levels. Requirements Experience of planning and management is essential (such as service management, service co-ordination, shipping management, customer support management, asset management) Good decision-making and communication skills within a business environment Good Microsoft office suite and IT skills Previous experience working on a customer site Comp TIA A+ (Preferred) ITIL Foundation (Preferred) To be considered, please ensure you complete your application on the Computappoint website.

Data Engineer (Azure, ETL, SQL) - Remote - London/Portsmouth - Up to £50k About the Client and Role My client, a leading UK based IT Services & Consulting organisation, are seeking a Data Engineer to join their team on a permanent basis. We are seeking an experienced Data Engineer to join immediately! You will be responsible for designing and developing Data pipelines and platforms, working on the ETL processes and be responsible for understanding business requirements and working alongside various other IT departments. Key Requirements: Strong Azure experience Proficient with ETL/ELT tools Power BI experience for the visualisation of data SQL experience Some experience with DevOps is desirable Key Skills: ETL, SQL, Azure Data Factory, Synapse Analytics, Power BI Please note there will be some ad-hoc travel to office expected, approximately 1 day per month. Offices based in London or Portsmouth. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Principal Consultant (Contact Centre/CX) This critical role is an exciting opportunity for an experienced CX focused specialist to play a pivotal part in designing & implementing advanced contact centre & unified communications environments to ensure customer interaction & operational efficiency. In this role, you will be leading the architectural design, strategy, and implementation of innovate solutions to help drive business value and improve customer engagement. Role Details: Permanent Remote/ad hoc travel to London Up to £120,000 (DOE) Responsibilities: Lead the design and implementation of robust contact center and unified communications solutions Develop and maintain architectural blueprints, ensuring alignment with organizational goals and industry best practices. Collaborate with executive leadership and stakeholders to define the technology strategy and roadmap for contact centres and unified communications. Guide the technical team in the Omnichannel integrations including any VOIP, SIP, and session border controllers (SBCs) to enhance communication capabilities. Oversee CRM integrations (eg, Salesforce, ServiceNow, SAP) to ensure seamless data flow and customer experience. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Skills/Experience Required: Minimum of 8 years experience in solutions architecture or practice leadership within contact center and unified communications environments. Proven expertise in contact centre NICE CX One technology and familiarity with Genesys Pure Cloud or similar platforms. Strong understanding of VOIP, SIP, and related protocols. Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes,and Avaya. Solid knowledge of workforce management tools and AI technologies to enhance customer interactions. Experience in managing CRM systems and ensuring seamless integration within contact center solutions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy Principal Consultant (Contact Centre) | Permanent | Remote | London | £120,000

CONTRACT & PMO ANALYST | £65,000 | LONDON | REMOTE/HYBRID This role is an exciting opportunity for someone who has particular experience within contract management as well as performing PMO duties to join a client of ours looking to improve customer journeys whilst using a booking system of theirs. In this role, you will play vital part in overseeing & coordinating broader commercial activities within the programme, ensuring the smooth operation & governance of the prgoramme, and managing change requests leading to a more efficient experience for the customer whilst using the system to book assistance when using the national rail network. Role Details: Hybrid/Remote - 2-3 days on-site per month Permanent £65,000 plus 75% discount on all national rail journeys London - Blackfriars Responsibilities: Oversee commercial activities, including escrow contract creation and the change request (CR) process. Manage the change request (CR) process from preparation to approval, ensuring changes are commercially viable, accurate, and reflect the programme's requirements. Prepare draft Change Requests (CRs) based on In-scope/Out-of-scope definitions agreed and signed off by the Delivery Manager and Commercial SME. Lead the coordination of the CR approval process, including getting the CR signed off with the deliverables, milestones and implementation plan to be provided by the supplier. Ensure CR costs are commensurate with the effort expected for the solution and are aligned with the agreed commercial model. Draft Contract Change Notes (CCNs) for approved CRs, ensuring accuracy and completeness. Support commercial activities by providing documentation in the form of change requests, contract variation notices, budget etc Lead the amendment and coordination for contract variations with internal colleagues from legal/procurement teams as appropriate Collect and arrange all pertinent internal and external data necessary to report on benefit realisation (as per the business case) throughout the delivery of the programme of work. Support readiness for any internal audit activities by ensuring documentation and processes are readily available. Issue and manage papers for formal governance meetings, ensuring all necessary documentation is prepared and distributed in advance. Required Experience/Skills: Have broad vocational experience ideally within Transport, Travel, Retail, Utilities, Professional Services Have experience of working within commercial/financial areas in a similar role Have strong negotiation and relationship management skills Have attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them with a range of stakeholders. Be comfortable working independently and with a level of ambiguity. Have established and implemented processes within a range of environments. Be degree-qualified or similar, in a relevant discipline. Have exceptional analytical skills and high-level capability within Excel. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

Network Architect Office Location: City of London Salary: Up to £110,000 + Bonus Job Type: Permanent Hybrid Model:2 days a week onsite Key Responsibilities Setting strategies and standards for the firm s technology services including voice, data, video, and wireless network Acting as a technical lead and guiding leadership teams to the C-Suite Creating and maintaining architectural documentation Contributing to the technological advancement of the organisation with a key focus being migrating to the Azure cloud Supplier management and research and development Skills and Experience Strong experience in architectural/design-orientated roles Experience with cloud networking - Azure ExpressRoute, Azure Virtual Networks, Azure Traffic manager Strong history with network products Palo Alto Firewalls Nexus Switches Cisco Meraki Routers Design and implementation experience with Cisco ISE (Identity Service Engine) Design and implementation experience with SD-WAN CISCO Certified - CCNP, CCIE, CMSS Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Senior Network Consultant Office Location: London Salary Range: Up to £72,500 + Bonus Job Type: Permanent Hybrid Model:Remote Key Responsibilities: Providing technical solutions Leading small/medium engagements Producing Low-level designs and implementing solutions Implementation and configuration. Troubleshooting and remediation. Requirements Firewall configuration, implementation and management | Fortinet, Cisco Routing and switching configuration, implementation and management. | Cisco, Dell Strong understanding of WAN technologies | SDWAN, MPLS Dealing with troubleshooting Strong communication and stakeholder management skills CCNA certification or equivalent. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues. The following are essential: A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support Experience of working with SQL ITIL Frameworks Experience troubleshooting technical issues Working with both M365 and Microsoft on-prem applications SharePoint experience Excellent problem-solving and communication skills Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Conversational AI Trainer Salary: Up to £50,000 (Based on candidate experience) Hybrid Model: Mostly remote (ad-hoc travel to London expected) Job Type: Permanent About you: You will be a skilled Conversational AI Trainer to create and deliver in-depth training programs on conversational AI and natural language processing (NLP). The ideal candidate will have practical experience with building and optimizing conversational AI systems, and be adept at teaching complex concepts to a variety of learners while ensuring training content stays current with industry advancements. About the client: My client is a UK-based IT services and consulting company specializing in innovative cloud services, digital transformation, IT infrastructure, and managed services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients with a fast-paced environment and dynamic environment where you can take ownership of projects, and work as part of a supportive team. Key Responsibilities: Facilitate Interactive Training Sessions: Lead both in-person and virtual sessions, guiding hands-on workshops and offering immediate feedback. Tailor Content for Client and Industry Requirements: Modify training to suit specific industries, ensuring it aligns with best practices and regulatory standards. Create Training Programs and Materials: Develop modules and engaging resources on conversational AI, NLP, and chatbot design. Assess Training Impact and Learner Progress: Evaluate participant understanding and refine content based on feedback and performance. Stay Current with Industry Trends and Tools: Update training materials with the latest developments in AI, NLP, and machine learning. Qualifications: Bachelor's or Master's in Computer Science, Linguistics, AI, or related fields. Experience working in AI/NLP with experience in conversational AI development. Proven experience delivering technical training on conversational AI to diverse audiences. Holding certification that relevant AI/ML certifications (eg, Google Professional ML Engineer, AWS Machine Learning, or NLP-focused credentials). Contributions to AI publications, conference talks, or active involvement in AI communities. Proficiency in multiple languages, especially for multi-lingual NLP applications. Technical Skills: Strong knowledge of tools like Dialogflow, Microsoft Bot Framework, Rasa, and Amazon Lex. Expertise with libraries such as spaCy, NLTK, and Hugging Face Transformers. Practical experience with Python, REST APIs, and dialog model training data preparation. Excellent ability to present complex AI concepts clearly and engagingly. Problem-solving: Skilled in addressing learner questions and providing solutions during training activities. Able to adjust training content and style based on industry, participant skill levels, and learning environments. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Technical Trainer (ML and Gen AI) Salary: Up to £60,000 (Based on candidate experience) Employee Package: Outstanding employee benefits Hybrid Model: Mostly remote (ad-hoc travel to London expected) Job Type: Permanent About you: You will bring a solid expertise in machine learning, AI, and generative models, with a talent for making complex ideas accessible to diverse audiences. In this role, you'll deliver engaging training sessions, lead practical workshops, and keep content updated with the latest AI innovations. You'll collaborate closely with our training, curriculum, and technical teams to ensure our programs remain innovative and up-to-date. About the client: My client is a UK-based IT services and consulting company specializing in innovative cloud services, digital transformation, IT infrastructure, and managed services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients with a fast-paced environment and dynamic environment where you can take ownership of projects, and work as part of a supportive team. Key Responsibilities: Create easy-to-follow training on machine learning and generative AI (eg, deep learning, transformers, GANs), with modules and assessments for various skill levels. Conduct virtual and in-person sessions, workshops, and hands-on exercises, fostering a collaborative learning environment. Adjust materials and sessions to fit industry-specific needs and client goals. Keep training updated with new technologies, models, and techniques in AI and machine learning. Use feedback and assessments to measure understanding and continuously improve materials. Qualifications: Bachelor's or Master's in Computer Science, Data Science, or AI (Ph.D. preferred). Holding certification that relevant AI/ML certifications (eg, TensorFlow, AWS). Experience working on Open-source projects, publications, or AI conference presentations. Experience working in machine learning, with experience in generative AI. Proven record of delivering technical training to varied audiences. Technical Skills: Proficiency in Python, TensorFlow, PyTorch, and AI/ML frameworks. Strong experience with GANs, VAEs, diffusion models, transformers, and LLMs. Familiarity with Jupyter Notebooks, cloud platforms (AWS, Google Cloud), and libraries (NumPy, pandas, scikit-learn). Strong communication, analytical skills, and adaptability. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

IT Service Desk Analyst - Permanent - Up to £45k plus benefits - London - (4 days per week on site) Key Skills:Active Directory, SSCM, Intune, Azure Cloud, ServiceNow, Windows 10 I am excited to be working with our client, a big-name within the insurance sector who are looking to hire an experienced IT Service Desk Analyst to join their team. Our client has an amazing work culture and are keen to hire individuals who are keen to develop their skills and grow their career. We are seeking an experienced IT Service Desk Analyst to join immediately! You will be responsible for delivering in-depth support on a service desk. You will collaborate with various teams to provide support to resolve numerous hardware and software incident requests. Candidates with the following skillset will be considered: SCCM - Application packaging Azure Active Directory Intune Azure Cloud ServiceNow Windows 10 Please apply to Sana ASAP to avoid disappointment! IT Service Desk Analyst - Permanent - Up to £45k plus benefits - London - (4 days per week on site) Key Skills:Active Directory, SSCM, Intune, Azure Cloud, ServiceNow, Windows 10 Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.