Talent Smart Limited

www.talentsmart.co.uk

1 Job

1 Employees

About the Company

Talent Smart is the worlds smartest recruiter by using Social Media to grab the very best in Talent for your organisation. We carefully search and find then approach appropriate Talent on your behalf.
We have all been in Recruitment for donkeys years and have all learnt off some truly remarkable recruiters and leaders, now we have hand picked the most influential and social savvy recruiters in the land.
Our systems are so modern that they have streamed lined our process to quickly search and find the very best.
This saves us money, so we pass that onto our clients.

We also work with our Candidates to find them suitable roles in a job that they will love. We believe that you will always get more out of a person if they are in a job they love. That's why we currently hold over 2.5 million up to date CV's on our systems. We ask what our candidates are looking for who they would like to work for and if they have the skills to back that up we will approach the client on their behalf we call this our Job Date service and it works well.

Listed Jobs

Company Name: Talent Smart Limited
Job Title: Service Delivery Manager
Job Description: Service Delivery Manager
We are seeking an experienced Service Delivery Manager to oversee the support, performance, and continuous improvement of enterprise applications. This role will ensure the stability, reliability, and effectiveness of multiple business-critical systems by managing service operations, vendor relationships, and incident resolution.
As part of an ongoing business transformation programme, you will take ownership of service management, vendor oversight, and issue resolution to maintain seamless system operations.
Key Responsibilities:
Ensure the service delivery of enterprise applications meets business needs and performance expectations.
Oversee incident resolution, problem management, and escalation processes to minimise downtime and disruption.
Act as the primary liaison between business teams, IT, and third-party vendors, ensuring service alignment.
Monitor and enforce vendor SLAs, ensuring suppliers meet contractual commitments and performance benchmarks.
Lead procurement processes, including RFPs and RFIs, for application support and related services.
Identify and drive continuous service improvement, enhancing system efficiency and user experience.
Develop and maintain a service roadmap, aligning with business priorities and transformation objectives.
Ensure adherence to compliance, security, and data governance best practices in service operations.
Key Requirements:
Proven experience in service management, service delivery, and technology ownership.
Strong background in enterprise application support and service operations.
Expertise in incident, problem, and escalation management.
Experience managing third-party vendors and overseeing contractual performance.
Familiarity with procurement processes, including RFPs and RFIs.
A strategic mindset, with the ability to define and execute service roadmaps.
To arrange an initial interview, please apply today.

Milton Keynes & Wfh, United Kingdom

On site

27-02-2025