Service Delivery Manager
On site
Milton Keynes & Wfh, United Kingdom
Freelance
27-02-2025
Job Specifications
Service Delivery Manager
We are seeking an experienced Service Delivery Manager to oversee the support, performance, and continuous improvement of enterprise applications. This role will ensure the stability, reliability, and effectiveness of multiple business-critical systems by managing service operations, vendor relationships, and incident resolution.
As part of an ongoing business transformation programme, you will take ownership of service management, vendor oversight, and issue resolution to maintain seamless system operations.
Key Responsibilities:
Ensure the service delivery of enterprise applications meets business needs and performance expectations.
Oversee incident resolution, problem management, and escalation processes to minimise downtime and disruption.
Act as the primary liaison between business teams, IT, and third-party vendors, ensuring service alignment.
Monitor and enforce vendor SLAs, ensuring suppliers meet contractual commitments and performance benchmarks.
Lead procurement processes, including RFPs and RFIs, for application support and related services.
Identify and drive continuous service improvement, enhancing system efficiency and user experience.
Develop and maintain a service roadmap, aligning with business priorities and transformation objectives.
Ensure adherence to compliance, security, and data governance best practices in service operations.
Key Requirements:
Proven experience in service management, service delivery, and technology ownership.
Strong background in enterprise application support and service operations.
Expertise in incident, problem, and escalation management.
Experience managing third-party vendors and overseeing contractual performance.
Familiarity with procurement processes, including RFPs and RFIs.
A strategic mindset, with the ability to define and execute service roadmaps.
To arrange an initial interview, please apply today.
About the Company
Talent Smart is the worlds smartest recruiter by using Social Media to grab the very best in Talent for your organisation. We carefully search and find then approach appropriate Talent on your behalf. We have all been in Recruitment for donkeys years and have all learnt off some truly remarkable recruiters and leaders, now we have hand picked the most influential and social savvy recruiters in the land. Our systems are so modern that they have streamed lined our process to quickly search and find the very best. This saves u... Know more
Related Jobs
- Company Name
- TalentTrade Recruitment Limited
- Job Title
- Full-Stack Developer
- Job Description
- Full-Stack Developer Java, GCP, Automation Contract 6 Months 2 Days Onsite (Edinburgh), the rest of the time, working from home £500 per day inside IR35 We are seeking a Full-Stack Developer with expertise in Java, Google Cloud Platform (GCP), and automation to join a dynamic team at a banking client. This is a 6-month contract requiring 2 days per week onsite in Edinburgh. Key Responsibilities: Develop and maintain scalable full-stack applications. Work with Java for Back End development and React for Front End interfaces. Leverage Google Cloud Platform (GCP) services for cloud-based solutions. Implement automation for CI/CD pipelines and testing. Collaborate with cross-functional teams to deliver high-quality software. Key Skills & Experience: Strong experience with Java for Back End development. Good understanding of GCP and cloud-based architectures. Knowledge of React for Front End development. Experience with automation tools for deployment and testing. Prior experience in financial services is a plus but not essential. 1582590
- Company Name
- Scope AT Limited
- Job Title
- Java Developer - Java, Spring, Linux, SQL
- Job Description
- Java Developer - Java, Spring, Linux, SQL Rate - Negotiable 3 days per week in Glasgow A leading Tier 1 Investment Bank are looking for a hands-on Java Developer who knows how to write Java code from scratch. Knowledge of Java, SQL and Linux command line. 12 month contract (rolling) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
- Company Name
- Caspian One Ltd
- Job Title
- Customer Solutions Design Specialist/Inside Contract/Bristol
- Job Description
- I am seeking a Customer Solutions Design Specialist to work within a secure UK design practice, collaborating with clients and internal teams. You will engage with key stakeholders and external technology providers. Using structured ICT architecture frameworks, security principles, and industry best practices, you will design Unified Communication and Collaboration (UCC) solutions that align with business needs while ensuring compliance and security. You will work alongside architects, designers, and analysts, contributing your expertise to deliver secure and innovative solutions for sensitive projects. Key Responsibilities Capture and translate customer requirements into solution designs. Define optimal technical solutions and advise on direction. Review and validate new and existing product and service designs. Improve solution design and delivery capabilities. Develop statements of work, including third-party deliverables. Build strong relationships to influence service strategies. Ensure consistency in architecture and technical processes. Plan and implement customer migration activities. Conduct impact assessments and update design documentation. Troubleshoot complex service issues and perform root cause analysis. Identify risks and ensure compliance measures. Provide thought leadership in bids and strategic solution designs. Mentor junior designers and share insights on emerging trends. Skills & Experience Essesntial UKSV Developed Vetting clearance. Experience in on-premise and cloud-based UCC technologies: Fixed voice telecoms (PBX, VoIP/IPT, SIP) Enterprise mobility (4G/5G, EMM, MDM) PaaS, SaaS telecom solutions Knowledge of vendor solutions (Cisco, Juniper, Ericsson, Nokia, F5, Palo Alto). Hands-on experience in designing and deploying UCC technologies. Strong commercial awareness for CAPEX/OPEX assessment. Proven experience in risk mitigation and problem-solving for UCC solutions. Ability to communicate complex technologies to diverse stakeholders. Experience working within secure government environments. Knowledge of HMG MoD compliance and security policies is advantageous. Self-motivated and capable of working independently.
- Company Name
- Triumph Consultants Ltd
- Job Title
- IT Analyst (EUD)
- Job Description
- Role: IT Analyst (EUD) Contract Length: 2-3 month contract initially Location: Hampshire (Office based) - Travel across the region will be required. Full UK driving licence is essential. IR35: Inside You will be paid PAYE for the length of the contract: £135.20 PAYE per day + c15% accrued holiday + pension contribution (equivalent to £175 per day Umbrella) Security clearance: SC AND MV. You will be required to go through police vetting for this position. To be eligible for this, you must have lived in the UK for 5 consecutive years. Main Duties and Responsibilities The role of IT End User Device (EUD) Analyst is to ensure a high standard of providing the customer with an excellent experience and resolving IT incidents, requests and problems within the agreed Service Level Agreements times. Qualifications and Experience Experienced in providing an excellent customer experience to a client's user base, providing support in line with business impact. Experience in troubleshooting and resolving IT EUD incidents, requests and problems within the agreed Service Level Agreement's. Proven experience of supporting Windows 10, smartphones, laptops and desktops. ITIL V3 Foundation or ITIL V4 equivalent (Desirable) Experience using ServiceNow