American Express

About the Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Learn more about us at:
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress

See our community guidelines at:
https://www.americanexpress.com/en-us/company/community-guidelines/

If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Listed Jobs

Company Name

American Express

Job Title

Engineer I

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

We are on the journey to develop a best in class, modern storage solution for the enterprise, to support the digital first strategy, improve our cost efficiency and ensure better self-service for all our consumers as part of our technology roadmap. With over 30 billion servicing communications stored, continuing to invest in innovation, modernization and leading-edge technologies is critically important, especially as we move through our platform and product journey.

We are looking for an Engineer I to deliver world-class software solutions supporting our platform vision. This includes using leading-edge modern technology stack, fostering engineering culture, innovation using new capabilities, designing and building new ways to enhance and expose our capabilities via API’s, cultivating continual improvement in system quality, performance, and robust coding frameworks.

Translate user needs into system requirements, partner with Solution Architect and Senior Engineer to ensure design meets technology standards and uses appropriate design patterns. Develop software applications to high coding standards, ensure code is testable throughout and meets the resilience of test automation tools. Measure and optimize application code performance and integration of component systems. Support deployment of changes into production. Ensure adherence to CI/CD toolsets

How will you make an impact in this role?
Designs, develops, solves problems, debugs, evaluates, modifies, deploys, and documents software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.
Member of a product engineering team within the Chief Technology Organization, reporting to a Senior Engineer or Engineering Director.

Minimum Qualifications:
University degree in computer science, computer engineering, or other technical discipline
4+ years of software development experience
Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
Ability to effectively interpret technical and business objectives and challenges and articulate solutions
Hands-on expertise with application design
Willingness to learn new technologies and exploit them to their optimal potential
Experience with design and coding across one or more platforms
Participate in code reviews and automated testing
Debug software components and identify code defects for remediation
Enable the deployment, support, and monitoring of software across test, integration, and production environments
Automate deployments in test or production environments

At the core of Software Engineering, the candidate must be able to demonstrate some of the following core competencies:

Technical experience:
Java - Java 8+ experience building enterprise applications with proven design patterns
Spring - Experience/knowledge with the Spring framework, specifically Spring Boot and RESTful APIs
NoSQL - Experience/knowledge with NoSQL databases such as Couchbase is an advantage.
React - Experience/knowledge for front-end (UI) development
CI/CD - Build pipelines for continue integration and delivery: Git, Jenkins, etc.
Testing Frameworks - Experience with Testing Frameworks for backend/front-end and backend automation testing
PaaS - Nice to have
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Burgess Hill, United Kingdom

Hybrid

19-03-2025

Company Name

American Express

Job Title

Customer Care Professional – Customer Fulfillment Network (9 Month Fixed Term Contract)

Job Description

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Do you have the passion to deliver world class customer experiences every day?



Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:
We deliver for our Customers.
We make it great.
We do what’s right.
We respect people.
We need different views.
We win as a team.
We care about communities.

Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Fulfilment Network which develops lasting relationships with our Card Members.


How will you make an impact in this role?
Handle customer data maintenance and information requests received in writing or transferred by customer facing colleagues.
Communicate effectively to all parties involved while driving increased customer satisfaction
Investigate and resolve problems to clear discrepancies.
Maintain regular contact with key stakeholders.

Deliver highest standard of case quality, customer service and relationship care

Maintain excellent interaction with internal and external customers and partners
Minimum Qualifications:
Fluent written and spoken French, Dutch and English is essential.
The ability to work in a fast paced and in a virtual environment as well as multitask and re-prioritise on a regular basis.
Team player who demonstrates self-motivation & ability to work under pressure and unsupervised.
Knowledge of Microsoft Office suite (Excel, Word, Outlook,…)
Accurate keyboard skills and attention to details.
Pro-actively seeks opportunities for improvement and streamline processes.
Building & leveraging relationships internally and externally.
Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering extraordinary service in every interaction with our customers.
Strong interpersonal, communication and listening skills.
Outstanding organisational skills.
Highly self-motivated, results-oriented
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Brussels, Belgium

Hybrid

27-03-2025

Company Name

American Express

Job Title

Staff Engineer

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Network Services Technology team deliver secure, performant and highly available Digital Network Payment solutions which support technology transformation, modernization, innovative products and services. This is a fast-paced exciting space where technology boundaries are being pushed with critical payment journeys being at the forefront.

As a Staff Engineer, you will be a hands-on engineer building highly available and scalable distributed system on the cloud that supports the company's long-term strategy and vision. Your primary responsibility is design and develop our next generation distributed transaction platform supporting Amex card transactions. Staff Engineers in American Express is an individual contributor role and is at the same level as a Director of Engineering.
An expert in one or more of the following coding languages - Java, Kotlin, or Golang.
Strong design experience to convert high level architecture concepts to engineering specifications for OLTP based platforms.
Experience in design and implementation of microservice-based solutions on Cloud (On-Prem, AWS or GCP), Container based technologies (Kubernetes, Docker & VMs).
Experience of designing high performing, high resilient solutions based on distributed architecture incorporating event based, workflows, orchestration and knowledge of cell-based architecture.
Strong database experience on SQL-based products (Postgres, Oracle, etc) and NoSQL (HBase, Cassandra, Redis).
Experience with CICD pipelines (ie: Jenkins/CircleCI/XLR/Git/GitHub Actions).
Experience of event streaming (Apache Spark, Kafka, Message Queues)
Experience of contributing to Open-Source Projects.
Experience design and implementing application and network security architectures.
Applying Solid Engineering Principles (OOP/Functional Paradigms, TDD, DDD, SoC, MicroServices, Caching Strategies).
Following leadership behaviours are essential even though this role is of an individual contributor, the expectation is as below:
Influence team members with creative changes, decision making and drive technical direction via challenging the status quo and manage risk taking.
Stakeholder management and being able to report into multiple lines.
Being self organised and able to context switch effectively when delivery prioritises change.
Strong communication and collaboration skills – ability to proactively engage with other engineers and teams to ensure designs and solutions are delivered per deadline.
Ability to effectively interpret technical and business objectives and challenges and articulate solutions.
Growth mindset to be curious and passionate about technologies to engage on challenges in designing world class global solutions.
A passion for coaching and engaging engineers of all levels - bringing their talent, skills and experience up, to drive the organization forward.
Domain Experience:
Working 5+ years in the Fintech and Banking IT domain – knowledge of Payment Networks is an advantage.

How will you make an impact in this role?

25% of your time spent on coding.
Work with other Staff Architects, Engineering Leads and Product Owners to define solution requirements.
Drive both high-level and detailed technical designs and conduct design reviews as needed.
Define the long-term technical strategy of the platform to support product roadmaps.
Provide technical mentorship to other software engineers at all levels
Implement new, highly scalable platform components.
Improve and maintain existing components of the core platform.
Actively participate in team and company-wide architecture and engineering discussions and forums.
Employ technical expertise to help team members overcome technical problems
Enforce to release/project schedule and sprint achievements.
Responsible for health and quality of the code across the portfolio, including leadership over SCM, functional testing, and CI/CD tool integration.
Minimum Qualifications:

Significant active engineering experience in a complex environment and/or comparable experience such as:
Successful engineering and deployment of enterprise-grade technology assets in an Agile product environment
Bachelor’s Degree in computer science, computer science engineering, or related field required; advanced degree preferred
Hands-on coding experience in the platform’s primary technology stack (Java or Golang, Spring boot, Vertx, Couchbase, Postgres, Redis, Kafka, Splunk, Envoy)
Experience with development tools: Jenkins, XL Release
Expertise in building fault-tolerant, scalable solutions that are performed at a global enterprise scale
Full understanding of Service Oriented Architecture design principles and implementation patterns
Ability to construct enterprise-grade APIs using state-of-the-art techniques and best practices (REST, JSON, XML, etc.)
Proficient in cross-platform integration
Advanced engineering skill with wide-ranging experience; able to resolve complex issues in creative and effective ways
SDLC Methodologies and Practices

Experience in the card payment network domain is a HUGE plus!

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verif...

London, United Kingdom

Hybrid

31-03-2025

Company Name

American Express

Job Title

Loyalty Transformation Analyst

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.



The International Premium Products & Benefits team is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers, our markets and our partners. We do this by delivering best-in-class premium products, capabilities, customer experiences and partnerships to drive revenue growth and margin expansion.

The Loyalty Transformation Analyst will collaborate with international market teams, Technology, Product, Digital & Analytics, and Loyalty enterprise-wide functions, to define and lead large scale, multi-market Loyalty initiatives as part of the Loyalty Transformation agenda. Key responsibility will be to implement a multi-year platform migration for both Consumer and Commercial across our 20+ International proprietary markets.

The candidate should be a highly organised individual who can navigate large corporate environments, drive outcomes with agility, and deliver multi-faceted projects in a flawless fashion, with a proven ability to partner across teams to drive best outcomes for markets and the enterprise.



How will you make an impact in this role?

The successful candidate will engage at all levels and across numerous business units and functions to deliver key projects. In partnership with broader teams, this role will:
Define the loyalty requirements for an international multi-market digital platform migration
Partner with teams to define and complete discovery of the platform migration roadmap for 2025 and beyond
Drive execution and implementation of migration strategy ensuring technology teams meet our and market needs, desired customer experience, and adhere to local regulatory, compliance and risk requirements
Drive required internal communication and governance relating to key objectives
Partner with internal cross-functional collaborators to ensure key milestones are met
Identify issues and risks and raise to governance forums for the removal of obstacles




Minimum Qualifications:
Experience working with technical backend platforms

Strong project management skills and experience delivering complex projects involving multiple stakeholders and cross
business unit efforts

Ability to execute and understand technical platform nuances to devise and deliver optimal market customer experiences

Strong verbal and written communication to clearly translate business needs into technical requirements

Comfortable working with a variety of internal partners to achieve goals and resolve issues

Attention to detail and proven ability to drive results and ensure flawless execution
Positive team player with superior listening skills and the ability to adapt to shifting or changing priorities
“Roll-up your sleeves” attitude, proactive growth mindset, and passion to learn and win
Understanding of international landscape, including market & cultural nuances a plus


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

London, United Kingdom

Hybrid

31-03-2025