Palo Alto Networks

Company Name: Palo Alto Networks
Job Title: Sr Director, Technical Support
Job Description: Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Senior Director, Global Support EMEA will lead the Network Security support organisation as part of the Global Customer Services (GCS) organization. The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in the Professional services and Customer Success organisations.

The EMEA Support Senior Director will use enterprise technical support industry best practices to drive operations, transformation, and influence teams both internally and outside of the support organization.

The EMEA Support Senior Director continually evaluates Support’s performance to measure success, determines opportunities and gaps, and drives resolution of prioritized efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance, etc.

Your Impact

Drive an operational rigour that meets the needs and requirements of the business and is aligned with global delivery teams.
Establish an energetic and empowered culture that attracts, motivates, and retains talent.
Understand and take corrective actions based on data analytics, operational reporting, and analysis.
Enforce established processes, create new process where appropriate
Drive operational improvements through the use of relationship building and high quality data.
Manage Customer Support projects as needed
Provide professional development for all team members
Work across the organization to define, establish and support cross-functional solutions.
Establish strong working relationships with peers to drive customer-oriented solutions, which continually improve their support experience.

Qualifications

Your Ideal Experience

Leading, building and developing high performing technical support teams with world class metrics.
Proven Customer focus and advocacy.
Driving collaborative relationships with product development teams with demonstrable outcomes that influence product quality, serviceability and supportability.
Forging strong relationships with Sales and Pre-sales organisations.
Unified customer health management experience with Professional Services and Customer Success organisations.
Participate in the development and execution of transformational projects.
Ten (10) + years’ management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organisations.

Additional Information

The Team

Our Technical Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

London, United Kingdom

On site

27-02-2025

Company Name: Palo Alto Networks
Job Title: Strategic Account Manager - Cortex Cloud
Job Description: Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

We seek a dynamic and experienced Sales Specialist to drive the growth of our Cortex and Cloud business across the region. The ideal candidate will operate in a high-growth environment at scale, thrive in driving innovation, have a solid background in cybersecurity sales, and a deep understanding of security solutions. They will have a proven track record of developing strong customer relationships and executing strategies that support rapid expansion and success. This role requires a strategic thinker who excels in collaboration with internal teams, engages effectively with customers, and drives revenue growth by selling complex solutions.

Your Impact

Join the fastest-growing team where experience meets cutting-edge solutions

Build and cultivate strong customer relationships, driving business growth within the region.

Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

Take full ownership of leading strategic sales campaigns and forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

Engage in deep technical discussions beyond standard sales presentations and pitches while translating complex technical cybersecurity solutions into clear business value propositions for customers.

Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

Partner with Alliances to develop joint strategies, enhance customer engagement, and deliver innovative solutions for existing and prospective clients.

Travel domestically as needed to meet with customers and attend key business events.

Qualifications

Your Experience

5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry.

Extensive platform selling experience in complex sales with multiple buying centers.

Experience selling SIEM, EDR, or CNAPP (DevSecOps, CloudOps) solutions is highly preferred.

Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

Expertise in applying complex solution sales methodologies to drive results.

Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

Willingness to travel domestically as necessary to meet business needs.

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You are an amazing salesperson - you are just looking for something more substantial and challenging as your next step.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

London, United Kingdom

On site

27-02-2025

Company Name: Palo Alto Networks
Job Title: Recruiting Coordinator(Contract)
Job Description: This role is a fixed term contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners, Magnit Global.

Palo Alto Networks is looking for a Recruiting Coordinator (Contractor) to work on the Staffing Team, doing interview scheduling. This position will be supervised by the Sr. Supervisor, Staffing Operations and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

Location - London, United Kingdom (Hybrid - 3 days onsite in office)
Duration - 6 months
Please note that we will not sponsor applicants for work visas for this position.

Your Impact
This position calls for someone who possesses a good coordination background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Manage high volume interview scheduling for our Talent Acquisition team in EMEA.
Assist with onsite interviews and right to work checks.
Provide enthusiastic guidance and communication to potential hires, interview teams and hiring managers as it relates to the interview scheduling and logistics throughout the interview process.
Partner with the recruiters and hiring managers to achieve an efficient, accurate and high touch candidate experience throughout the recruiting lifecycle.
Maintain a consistent follow up with interviewers and candidates throughout the hiring process in order to enhance positive hiring experience.
Actively maintain and update regional talent acquisition operations training guides and standard operating procedures documents.
Ad hoc reporting from our applicant tracking system.

Your Experience
Bachelor’s degree or equivalent experience required.
Possess at least 2 years of coordination experience in managing interviews, schedules or events in a professional setting.
Proficient at handling high volumes of work & multitasking.
Demonstrates a high degree of integrity and maintains confidentiality
Flexible and able to adapt to shifting priorities, demands & deadlines
Detail oriented; able to “connect dots” to see the bigger picture of related issues and solutions
Strong written and verbal communication skills in English (other languages are a plus)
Experience with ATS preferred

Information about Palo Alto Networks
At Palo Alto Networks®, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

All your information will be kept confidential according to EEO guidelines.

London, United Kingdom

On site

26-02-2025

Company Name: Palo Alto Networks
Job Title: Service Delivery Leader
Job Description: Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

Your Impact

Account Management
Key account ownership and relationship management for Palo Alto Networks’ largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey
Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Customer Impact
Own customer planning, deployment, adoption, account-level reviews, and escalations
Builds and manages the customized product delivery to the customer’s tech environment
Understands Customer Security Priorities and is able to translate it to Success Plans
Partnership
Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Partner with Post-Sales teams as Professional Services , Customer Success & Support
Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services
Qualifications

Your Experience

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas
Cloud Security
DevSecOps
Network Security
Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Bonus - Client-focused program management
Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%
Fluent French speaking skills required
Additional Information

The Team

To stay ahead of the curve, it’s critical to know where the curve is. Our team is creating the curve for digital service experiences.

As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks’ mission. Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully-digitized and preferred journey.

Our Customer Success team is crucial to our success and mission. As part of this team, you’ll be responsible for some of our most strategic customers in the EMEA region. You’ll be enabling, guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.

You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Paris, France

On site

28-02-2025

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