Technical Resources Ltd

Company Name: Technical Resources Ltd
Job Title: Solution Architect (MSi/Tridium Niagara)
Job Description: Solution Architect (MSi/Tridium Niagara)
Location: London
Salary: PS70,000/PS75,000

Our client are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. Has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Building Controls Solutions role involves leading edge design of integrated solutions (Building Systems Integration/Smart Building Solutions) for large, commercial projects across multiple vendors and technology sets.
The candidate will take responsibility for current and new technology from existing partners as well as technology evaluation and product introduction for new technologies to complement existing solutions within the portfolio.

This role will have full responsibility for the technical design and implementation of solutions and will be the main technical point of contact liaising with the customer, vendors, project managers and implementation engineers.

What you'll be doing as our MSi Solutions Architect:
. Integration of systems using various protocols (BACnet, Modbus, Dali, OPC, etc) & providing guidance to systems owners.
. Cloud IoT configuration works (GCP, AWS, Azure, Mosquitto, etc). This covers anything from MQTT device configuration, JSON payload structuring and topic structuring
. Building Modelling (BRICK, Haystack & DBO are main standards), defining characteristics and relationships between different devices/assets in a building.
. Implementation of Asset & Point naming standards and ensuring that system owners are complying with this.
. Validating data being provided by system owners on a building network level and data being published to cloud platforms.
. Providing translation from native system protocols to Cloud IoT protocols, where other systems do not have the capabilities to do so.
. Liaising and working with our software department around requirements for our in house dashboard, which is used across multiple projects. This is anything from build-up of system pages, as well as the creation of FDD rules and energy/efficiency calculations.

What we're looking for in our MSi Solutions Architect:
. Essential Experience/requirements
. BMS Commissioning Experience (multiple projects/5+ years)
. BMS Project/Design Engineering Experience (multiple projects/5+ years)
. Good understanding of HVAC & Building Controls
. Experience with multiple controller types (preferably Tridium Niagara)
. Basic understanding of BACnet, Modbus, IP
. Familiarity with MQTT/IoT Solutions

Preferred But Not Essential Requirements/experience
. Experience with Building Modelling (BRICK, Haystack, DBO, etc)
. Familiarity with GCP, AWS or Azure Cloud Platforms
. Understanding of other building systems (lighting, fire, lifts, etc)
. BIM/CAD Experience
. Understanding/experience with Fault Detection Diagnosis (FDD)
. Energy/Efficiency calculations experience
. Experience with any other network protocols (OPC, KNX, M-bus, etc)
. Software engineering
. CCNA/Cisco qualifications

London, United Kingdom

On site

11-10-2024

Company Name: Technical Resources Ltd
Job Title: Technical Support Engineer
Job Description: Technical Support Engineer
Location: Blackpool
Salary: PS28,000 - PS33,000 + Benefits
37 hours a week, 09:00-17:30 Monday to Thursday, 09:00-17:00 Friday.
Holidays 25 days

Job Description:
Our client is one of the UK's most successful distributors of CCTV, IP, Access Control and Intruder Detection solutions.

Headquartered in Bracknell, Berkshire, the company operates throughout the UK at its distribution and service centres in Ashton and Blackpool.

Who we're looking for
We are looking for a technical Support Engineer to join our support team and provide in depth customer support on a range of products and technologies. The individual we are looking for will ideally have a proven track record with specific experience of working with more complex intrusion detection systems. Support of CCTV, networking products and access control will also feature as requirements of the role.

Key aspects of the role to will be provide specific guidance on configuration and set-up of equipment helping our customers to understand and adapt to new products quickly. Logical thinking, based on a sound understanding of underlying principles, will be required to assist in efficient diagnosing and rectifying of issues.

Another important element of the role lies within system design our customer's specific requirements will need to be determined and then using the broad range of electronic security equipment available through, the design of a 'best fit' solution will be created to meet this need.

The role is office based, with support provided to our customers over the phone and by email with other tools allowing for remote support.

Requirements include:
. Excellent communication skills
. Ability to learn new concepts easily
. Proven technical experience
. Excellent computer skills
. Technical qualification desired

Blackpool, United Kingdom

On site

11-10-2024

Company Name: Technical Resources Ltd
Job Title: Service Desk Technician
Job Description: Service Desk Technician
Location: Orpington
Salary: PS25,000/PS30,000 + Benefits

Our client is a premier Managed Service Provider dedicated to delivering outstanding IT services to the not-for-profit sector. We pride ourselves on our commitment to exceptional customer service, collaboration, and innovation, with a mission to become the UKs leading IT provider for not-for-profit organisations

They are looking for an enthusiastic and technically proficient IT Support Engineer to join our growing team. In this role, you will be responsible for guiding our customers through complex technical issues, resolving fault tickets, and ensuring our clients receive top-notch support. You will have the opportunity to work with a variety of platforms and systems, including Windows, Mac OS, Google Workspace, Office 365, and cloud Wi-Fi solutions.

Key Responsibilities
. Customer Support: Provide expert guidance to customers and resolve complex fault tickets within SLAs, ensuring customer satisfaction and adherence to timelines.
. Technical Troubleshooting: Diagnose and resolve issues related to desktops, networks, Wi-Fi, and cloud systems.
. Office 365 and Google Workspace Administration: Support the multiple customers that use Office 365 and Google Workspace within their ecosystem for email and collaboration tools.
. Requirements Gathering: Collaborate with customers to understand and document their technical requirements, through phone or Teams meetings.
. Vendor Liaison: Work with external vendors to resolve technical queries and issues in a timely and efficient manner

Skills and Experience
We're looking for someone who is:
. Passionate About IT: A genuine interest in technology and problem-solving.
. Technically Proficient: Knowledge and experience with:
o Workstations: Windows 10, Windows 11
o Google Workspace administration
o Cloud Wi-Fi platform administration
o Apple Mac platforms and Mac OS
o IT-focused ticketing systems
o Networking fundamentals
o Windows Servers (full range)
o Office 365 and SharePoint
. Excellent Communicator: Strong written, verbal, and interpersonal skills, with the ability to translate technical information for non-technical users.
. People-Oriented: A customer-focused mindset with a willingness to go the extra mile to resolve client issues.
. Organised and Multi-Tasking: Able to manage tight deadlines, prioritise tasks, and work effectively under pressure.
. Detail-Oriented and Creative: Pays close attention to detail, thinks outside the box, and is open to challenging the status quo.

Preferred Qualifications: While not required, the following certifications are highly desirable:
. CompTIA Network+
. Microsoft 365 Fundamentals (MS-900)
. Microsoft 365 Administrator (MS-102)

Why Join Us?
. Company Pension: Secure your future with our comprehensive company pension scheme.
. Company Pool Table & Games Room: Enjoy downtime with colleagues in our well-equipped games room.
. Quarterly Company Events/Teambuilding: Participate in fun and engaging events designed to strengthen team bonds.
. Flexible/Hybrid Working Policy: Benefit from a flexible work environment that supports a healthy work-life balance.
. Internal Training Programme & Access to Training Portals: Continuous learning and development opportunities with access to a range of training resources.
. Opportunities to Progress: Clear pathways for career advancement within the company.
. Company Uniform: Provided company uniform to maintain a professional and cohesive appearance.
. Paid Expenses & Mileage: Reimbursement for work-related expenses and mileage.
. Annual Salary Review: Regular salary reviews to ensure your compensation reflects your contributions.
. Increased Annual Leave for Length of Service: Enjoy additional annual leave based on your tenure with the company.
. Career Roadmap & Planning: Tailored career planning to help you achieve your professional goals.
. Company Laptop: Provided company laptop for work purposes, ensuring you have the tools you need.
. Staff & Client Referral Bonuses: Earn bonuses for successful staff and client referrals.
. Monthly Employee Recognition & Annual Awards: Regular recognition of your hard work, with the potential for annual awards.
. Annual Discretionary Bonus: Opportunity to receive an additional bonus based on company performance and individual contributions.

Orpington, United Kingdom

On site

15-10-2024

Company Name: Technical Resources Ltd
Job Title: Sales and Marketing Manager/BDM (Microsoft)
Job Description: Sales and Marketing Manager/BDM - Microsoft
Location: Remote + Some Travel to the Derby Office
Salary: £40,000/£50,000 + Commission + Benefits

Job Overview:
As a Business Development Manager, you will be responsible for building and managing relationships with key clients, ensuring their IT strategy aligns with their business goals. You will act as a trusted adviser, leveraging your knowledge of Microsoft Cloud technologies, including Modern Workplace and Security solutions, to provide tailored solutions that drive value and long-term success. Your primary focus will be on business development and client retention, ensuring revenue growth and elevated levels of customer satisfaction.
You will be responsible for driving business growth by identifying, securing, and managing the onboarding of new clients with a focus on selling JCS Bespoke Enterprise Solutions including all Microsoft Cloud-Based Solutions. The role involves building long-term partnerships with clients, meeting revenue targets, and enhancing the company's market share in digital ecosystem.

Key Responsibilities
. Act as the main point of contact for a portfolio of clients, maintaining and nurturing strong, trusted relationships at senior levels.
. Understand client needs, business challenges, and goals to align Microsoft Cloud solutions with their IT strategies.
. Regularly engage with clients through meetings, calls, and strategic reviews to ensure satisfaction and identify upselling opportunities.
. Drive revenue growth through the identification and development of new business opportunities within existing accounts and new prospects.
. Collaborate with the sales and technical teams to develop and deliver proposals, pitches, and presentations to secure new business.
. Achieve or exceed sales targets and KPIs for client retention, revenue, and profitability.
. Provide clients with expert advice on Microsoft Cloud technologies, focusing on Microsoft 365, Azure, Modern Workplace, and Security solutions.
. Stay up to date with the latest advancements in Microsoft technologies and IT security to ensure clients are receiving best-in-class services.
. Work closely with technical teams to design and implement solutions that meet client requirements and deliver measurable value.
. Develop and execute strategic account plans to achieve business growth and ensure long-term client satisfaction.
. Monitor and report on account performance, including client feedback, satisfaction levels, and service delivery success.
. Forecast sales revenue and provide regular updates to senior management on the status of accounts.
. Work closely with cross-functional teams, including pre-sales, technical consultants, and project management, to ensure seamless service delivery.
. Serve as a mentor and leader within the sales team, sharing knowledge and contributing to the overall success of the business.

Qualifications & Experience
. Ideally 5 years' experience in an Account Executive or senior client-facing role within direct sales IT services, ideally working with Microsoft technologies.
. A strong track record of managing and growing accounts, meeting sales targets, and delivering exceptional client service.
. Strong understanding of Microsoft Cloud technologies, including Microsoft 365, Azure, Modern Workplace, and IT security solutions.
. Experience working in a Microsoft Partner environment is highly advantageous.
. Demonstrated ability to identify and capitalise on business opportunities, both within existing accounts and new clients.
. Proven experience in developing and executing account strategies and sales plans that drive growth.
. Exceptional interpersonal and communication skills, with the ability to build strong client relationships and manage stakeholders at all levels.
. A consultative mindset, with a focus on understanding client needs and providing tailored solutions.

Salary & Benefits:
. Competitive base salary with commission structure
. Performance-based bonuses
. Health Insurance
. Pension Scheme
. Flexible working options (Hybrid)

Derby, United Kingdom

On site

29-10-2024

Technical Resources Ltd

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