Vonage

Company Name: Vonage
Job Title: Senior Release Train Engineer (12 month FTC)
Job Description: About Vonage: Vonage is a global cloud communications business that offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centres and Communications APIs. Our mission is to drive efficiencies and build synergy across engineering, product and customer support to make customer and employees experience outstanding.

By joining Vonage’s Lean Agile Centre of Excellence, you’ll have an opportunity to shape the future of customer engagement by supporting our engineering and product teams to deliver a truly immersive platform experience.

Why this role matters

We are seeking a dynamic and pragmatic Senior Release Train Engineer to join our diverse global team. You will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone with experience managing agile teams.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing Agile at Scale across the business to help align our teams and maximize the value they deliver.

What You Will Do

With the support of the LACE team you will lead and drive delivery excellence though Agile transformation across Vonage. Your role will focus on managing a strong enable delivery flow and drive Agile culture within the team.

Core Responsibilities

Establish and Lead New Agile Release Trains (ARTs):
Independently identify areas to establish new ARTs.
Roll out and implement PI Planning processes in new teams or departments.
Lead Delivery for Agile Release Trains:
Oversee and manage delivery for one or more ARTs.
Ensure alignment with strategic objectives and seamless execution of large programs.
Program-Level Dependency Management:
Identify, surface, and resolve complex dependencies across teams and ARTs.
Drive collaboration and timely resolution of dependencies to support quarterly PI objectives.
Ensure Continuous Flow of Backlog Items:
Maintain a steady flow of work through prioritization and backlog management.
Collaborate with Product and Engineering teams to resolve bottlenecks.
Surface Issues and Risks:
Proactively identify risks and issues impacting ART performance.
Escalate and track resolution in collaboration with relevant stakeholders.
Facilitate Program Increment (PI) Planning:
Organize, lead, and continuously improve PI planning sessions.
Ensure readiness, alignment, and tracking of PI objectives across teams.
Drive Continuous Improvements:
Leverage stakeholder feedback and retrospectives to enhance ART performance.
Champion initiatives to optimize processes and delivery outcomes.
Data-Driven ART Delivery Management:
Surface and visualize ART metrics such as predictability, PI readiness, and delivery performance.
Create and maintain dashboards for load vs. capacity and dependency tracking.
Support Capacity and Priority Planning:
Partner with stakeholders to align priority features with available capacity.
Ensure resource optimization across ARTs.
Document Ways of Working:
Establish and maintain clear documentation for ART processes, tools, and dashboards.
Provide a single repository for ART metrics, reporting, and best practices.

What You Will Bring

Experience in driving agile delivery and team management, reporting through Jira, enable delivery transparency

The ideal candidate must be committed to genuine Agile principles, ensuring that Scrum practices are truly effective and not just followed superficially. They should actively engage teams in meaningful Agile practices that drive real value and continuous improvement.

They will have a broad knowledge of Agile methodologies such as Scrum, Kanban and XP and will be able to demonstrate how they have implemented them in practice.

A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their pragmatic and outcome-driven approach as well as their resilience and creativity when facing challenges.

The successful candidate will be someone with a proven track record of identifying opportunities and taking the initiative to drive change. They should be comfortable working solo and collaborating as part of a team to achieve shared goals.

Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

Required

What is required for application

Previous experience working as a Senior Release Train Engineer
People management experience
Proven knowledge of Agile principles and methodologies, such as Scrum, Kanban and XP
Experience in Jira
Portfolio management experience
Strong interpersonal and communication skills, with demonstrated ability to foster teamwork and collaboration.
Proven experience with workshops/training/1:1s you’ve run
Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress.
Resilience and a problem-solving mindset, with a track record of not just identifying problems but also driving solutions.
Eagerness to learn and adapt to new processes and tools
Ability to inspect and adapt in a dynamic environment

We highly value passion, a desire to learn, and a resilient work ethic. If you feel you may not yet possess all the skills listed, we still encourage you to apply.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

London, United Kingdom

On site

01-04-2025

Company Name: Vonage
Job Title: Professional Services Consultant
Job Description: Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The Professional Services Consultant is either office based or working remotely providing service delivery support for Vonage customers. Either working on your own projects or part of a wider project team, the PS Consultant will deliver exceptional levels of service to our customers.

Working within the Professional Services department, the PS Consultant owns the full end-to-end delivery of their projects. This includes design sessions with customers where the Consultant will need to provide best practice advice on how to get the most value out of the Vonage solution. PS Consultants will also need to build the technical solution, test the build and provide training to customers in a number of formats (Face to Face, remote, Classroom training etc).

PS Consultants also provide day to day advice, guidance and governance for projects run through our Partner Ecosystem. They will have opportunities to work with many different businesses of all different types and industries, learning how to quickly assess a customer requirement and deliver a solution design to high satisfaction.

Strategic

Deliver projects on time and within scope
Deliver within allocated project time
Project tracking and time management

Operational

Project management of implementations on client site and remote Integration with clients existing Salesforce service (or other CRM’s)
Training for new and existing users
Assisting with presentations and trade shows
Providing best practice to customers on Contact Centres

Financial

Awareness of project commercials
Expenses recharged to clients where appropriate

People

Assist other team members and wider departments
Knowledge share within team and externally

What You'll Bring

Desired Qualifications:

Foundation Project Management accreditation
Salesforce ADM 201

Desired Experience

CCaaS 1-2 Years Technical Experience
Contact Centre (Customer Service/Inside Sales) experience.
Business Analysis 1-2 Years Experience
Presentation skills

How You’ll Benefit

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who We Are

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

London, United Kingdom

On site

07-04-2025

Company Name: Vonage
Job Title: Junior Community Manager (12 month FTC)
Job Description: Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

About The Team

As a Junior Community Manager at Vonage, you will primarily work on identifying and establishing relationships with key developer communities and community leaders in the EMEA region, in order to understand their needs, and build a collaborative environment to ensure we can authentically and effectively serve them. You will work as part of a global Developer Relations team whose goal is to raise awareness of Vonage within developer communities, run engaging physical and online events and campaigns and gather actionable product feedback through community building activities.

The Community team is made up of a Head of Community and three Community Managers who focus on different regions (EMEA, APAC, US, and Global). As a Junior Community Manager (EMEA), you’ll support community initiatives in your region while contributing to global projects.

What You Will Do

Assist in organizing and running developer events, webinars, hackathons, and product feedback sessions in collaboration with the Developer Relations and Product teams.
Support the setup and management of systems, tools, and processes for community events and engagement.
Help track and analyze community insights and engagement metrics to improve activities.
Assist in community outreach, recruitment, and promotional initiatives.
Collaborate with different teams within Vonage to promote Developer Relations internally and externally.
Create content for social media, blogs, and other platforms to engage developers.
Coordinate with vendors for swag, design, and other event-related needs.
Participate in various developer community programs as needed.

What You Will Bring

A strong interest in developer communities and engagement.
Some experience contributing to or managing a community (e.g., through events, online forums, or social media).
Basic experience organizing events or meetups, either in-person or virtual.
Good communication skills, especially in written and spoken English (additional languages are a plus!).
A willingness to learn and work collaboratively with different teams.

Nice to Have

Basic design skills for creating simple visuals.
Some coding knowledge (even just basic scripting or understanding of developer tools).
Experience speaking at meetups, conferences, or community events.
Interest in or experience with ambassador or developer champion programs.

Travel Requirements: Medium travel (EMEA)

This role is ideal for someone looking to grow in community management and developer relations, with hands-on experience in events, content creation, and engagement strategies.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who We Are

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

London, United Kingdom

On site

07-04-2025

Company Name: Vonage
Job Title: Senior Full Stack Developer (C#,JavaScript)
Job Description: Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Your Key Responsibilities

Creating a secure, scalable service that our customers want to shout about.
Continuously improving, automating and monitoring our cloud platform.
Given the opportunity to work on advancing algorithms, including statistical analysis and routing.
Working on a combination of C#/TypeScript/JavaScript, microservices, Salesforce, Kafka and AWS (SNS, SQS).

What You Will Bring

A development background with the aptitude to use a breadth of technologies and languages to create scalable and secure solutions.
Strong skills in C# and JavaScript/TypeScript (essential).
Flexibility to pick up some frontend tasks.
Experience, and confidence, working on a cloud-based platform.
A passion for technology and a willingness to share ideas.

About

Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:

Work in a cloud environment.
Small domain teams.
High level of end-to-end ownership.
Possibility to influence technical stack.
Time for prototyping and research.
Unlimited paid vacation.
Annual bonus (TBO).

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who We Are

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Basingstoke, United Kingdom

On site

07-04-2025

About the Company

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