Creo Invent

Company Name: Creo Invent
Job Title: API Engineer
Job Description: Job Description:

At least 7 to 8 years experience working with information technologies and systems analysis
Excellent analytical skills
Basic SQL knowledge
OAS/RAML knowledge
Understanding of APIs
Exposure to JIRA, Confluence, Visio and other design tools
Great communication skills
Designing new systems and frameworks to suit the organization’s needs, as well as creating manuals to accompany these new systems and frameworks
Running training sessions and workshops on updated systems and frameworks
Troubleshooting technical issues while collaborating with Business Analysts, Project Leads, and the IT team to resolve issues
Translate highly technical specifications into clear non-technical requirements
Enhancing computer and software systems for the company
Review and assess the efficiency and effectiveness of a company's current system
Improve software designs based on user demand
Stay within budget when implementing the system
Create analysis reports to convince management on the cost benefits of proposed upgrades
Assist the IT team in implementing approved new systems
Ensure new systems are working efficiently through analysis and troubleshooting
Implement best practices for scalability, supportability, ease of maintenance, and system performance during design and analysis

Knutsford, United Kingdom

On site

12-02-2025

Company Name: Creo Invent
Job Title: Service Delivery Manager
Job Description: Job Description:

Key Responsibilities:
Service Delivery Management:
Oversee the delivery of services to clients and ensure that all service-level agreements (SLAs) are met.
Coordinate with internal teams to ensure timely, high-quality service delivery.
Monitor service performance and resolve any issues or roadblocks to ensure smooth service delivery.

Client Relationship Management:
Serve as the primary point of contact for clients regarding service delivery matters.
Establish and maintain positive relationships with clients, ensuring high levels of customer satisfaction.
Address client complaints or concerns and find effective resolutions in a timely manner.

Performance Monitoring:
Track and report on key performance indicators (KPIs) related to service delivery.
Implement process improvements based on performance data and feedback.

Team Coordination:
Work closely with cross-functional teams (e.g., operations, IT, customer support) to ensure service delivery aligns with client needs.
Provide guidance, support, and training to team members to ensure service standards are maintained.

Escalation Management:
Act as the point of escalation for service-related issues.
Investigate service delivery issues, resolve or escalate when necessary, and ensure that root causes are identified and addressed.

Continuous Improvement:
Identify opportunities for process improvements and optimize the service delivery process.
Develop and implement best practices to enhance the quality and efficiency of service delivery.

Reporting and Documentation:
Prepare regular reports for management, outlining service delivery performance and client feedback.
Maintain accurate records of service incidents, resolutions, and improvements.

Qualifications:
Bachelor’s degree in [relevant field] or equivalent experience.
Experience in service delivery, customer service, or related field.
Strong understanding of service delivery management principles and best practices.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Experience working with service management software/tools (e.g., ITSM, CRM).
Ability to work under pressure and manage multiple priorities.

London, United Kingdom

Remote

12-02-2025

Company Name: Creo Invent
Job Title: L3 Network Engineer
Job Description: Job Description: Network L3 Engineer – Enterprise LAN and Wireless:

Position Summary:
We are seeking a highly skilled Network L3 Engineer to oversee and manage the enterprise LAN (Local Area Network) and Wireless network infrastructure. The ideal candidate will have expertise in designing, implementing, troubleshooting, and optimizing complex network systems in a large-scale enterprise environment. This role involves acting as a technical lead for critical issues and ensuring high availability, security, and performance of network services.

Key Responsibilities:
1. Network Design and Implementation
Design and deploy robust LAN and Wireless Network solutions tailored to enterprise needs.
Create detailed documentation, including network diagrams, configurations, and policies.
Collaborate with architecture teams to integrate new technologies and ensure scalability.
2. Troubleshooting and Problem Resolution
Act as the Level 3 escalation point for complex network incidents and problems.
Perform root cause analysis and resolve recurring issues affecting the network's performance or reliability.
Utilize advanced diagnostic tools to monitor and troubleshoot network infrastructure.
3. Operations and Optimization
Manage, configure, and optimize LAN switches, Wireless controllers, and Access Points.
Conduct regular performance analysis and implement improvements to meet SLAs and KPIs.
Stay updated on best practices for network optimization and apply them proactively.
4. Security and Compliance
Ensure enterprise network security policies are enforced on LAN and wireless devices.
Collaborate with the Vulnerability team to mitigate them from the network devices.
Perform audits and ensure the network complies with organizational and industry standards.
5. Collaboration and Support
Partner with cross-functional teams to support business-critical projects.
Provide mentorship and technical guidance to L1 and L2 engineers.
Lead technical discussions and communicate effectively with stakeholders at all levels.
6. Technology Upgrades and Lifecycle Management
Plan and execute hardware and software upgrades for LAN and wireless systems.
Manage vendor relationships and work closely with OEMs for hardware replacements, bug fixes, and enhancements.

Technical Skills and Qualifications:
Mandatory Skills:
Strong knowledge of Enterprise LAN technologies, including VLANs, STP, RSTP, EtherChannel, and QoS.
Expertise in configuring and managing Wireless networks (e.g., Cisco, Juniper).
Hands-on experience with network troubleshooting tools (e.g., Wireshark, SolarWinds, Cisco DNA Center, Juniper MIST).
Proficiency in routing protocols like OSPF, EIGRP, and BGP.
Familiarity with 802.1X, RADIUS, and NAC solutions for wireless security.
Preferred Skills:
Knowledge of cloud-based network management platforms.
Experience with SD-WAN and network automation tools (e.g., Python, Ansible).
Certifications: CCNP (Cisco Certified Network Professional), CWNP (Certified Wireless Network Professional), or equivalent.
Experience with DDI Platform like Infoblox
Knowledge of Zscaler Internet and Private Access
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Equivalent work experience will also be considered.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills for effective collaboration.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Detail-oriented with a commitment to delivering high-quality solutions.

Birmingham, United Kingdom

Hybrid

18-02-2025

Company Name: Creo Invent
Job Title: Linux Support Engineer
Job Description: Job Description:

They will have a proven track record in successfully delivering a range of support functions to clients including sound experience in: systems monitoring; trouble shooting; and diagnostics. The role will involve liaising with both internal and external stakeholders to fully deliver operational systems and ensure 2nd / 3rd line technical support is provided as required.

Required Skills:
• Detailed knowledge of UNIX/AIX, VMWare and Linux
• Knowledge of a help desk system and managing service requests / incidents/ problems
• Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s)
• Attention to detail and ability to meet agree build standards
• Good organizational and communications skills, Strong technical troubleshooting skills
• Proactive approach and team player
Nice to have skills:
• An understanding of ITIL framework
• Knowledge of IBM storage and SAN configuration
• Knowledge of any of following applications/solutions would be beneficial: Oracle Grid Infrastructure, Tivoli Storage Manager (TSM), and Oracle Databases
Location: Warwick – IBM UK Ltd, Birmingham Road, Warwick CV34 5AH
(Hybrid working to be agreed with the team lead, typically it’s no more than 2 days per week)
Working on-call is mandatory once fully trained up: Monday to Monday, 18:00-08:00 in the week, all weekend and then 00:00 – 08:00 on the Monday.

Birmingham, United Kingdom

Hybrid

19-02-2025

About the Company

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