OSS Ventures
About the Company
OSS Ventures is the startup studio building & investing in the future of operations.
We ideate, test, build, invest in great ideas to change the future of the organizations who provide physical services to the world.
Listed Jobs
- Company Name
- OSS Ventures
- Job Title
- Customer Success & Onboarding Manager
- Job Description
-
At Flowlity we're looking for a Customer Success & Onboarding Manager to join our team.
About The Job
TLDR
Customer Success & Onboarding Manager
Hybrid in Paris, Lyon or Bordeaux
Salary range: ± 45k€/y
Contract type : Permanent
Reporting to Head of Customer Success & Delivery
Flowlity is redefining the future of supply chain planning.
Every year, inefficient inventory management leads to over €2 trillion in losses worldwide—causing not only financial waste but also environmental harm through excess transportation and product obsolescence. Despite its massive impact, supply chain planning remains outdated.
At Flowlity, we’re changing that. Our cutting-edge SaaS platform helps companies optimize inventory and forecasting with smart, actionable recommendations. Backed by €6M in funding, our team of 18 ambitious and creative minds is just getting started.
If you’re passionate about innovation and want to tackle one of the biggest challenges in global supply chains, we’d love to have you on board!
Mission
As a Customer Success & Onboarding Manager at Flowlity, you will work hand in hand with our customers to assure they get the maximum value out of the Flowlity application and effectively reach their objectives.
Our Delivery & Customer Success team acts as the bridge between our clients and our tech teams. Operating in project mode, the team oversees the implementation of our solution, as well as the adoption and performance tracking of our live customers.
As the primary point of contact, the Customer Success Manager (CSM) also plays a key role in relaying customer needs internally, helping to shape and influence our product roadmap.
Responsibilities
Drive customer success and ensure customer longevity by understanding client challenges, analyzing data, and helping define efficient supply chain processes. Support change management to ensure smooth adoption of our solution. The CSM is also at the very core of Flowlity’s upsell and customer retention strategy as he/she is an attentive ear and translate our clients needs into proper business opportunities
Set up, configure, and optimize our APrit solution to meet customer needs, ensuring they extract maximum value while guiding them through onboarding and implementation.
Collaborate with Engineering and Research teams by providing actionable insights and feedback to continuously improve our platform.
Required Skills
3+ years of experience in Consulting, Customer Success, Onboarding, or a similar client-facing role in a SaaS, supply chain, retail, or enterprise software environment.
Proven record of driving measurable value and success for customers.
Excellent communication skills in French and English, with the ability to listen attentively and explain concepts clearly.
Strong analytical mindset with attention to detail, comfortable making data-driven decisions.
Excited by problem-solving, motivated by seeing customers succeed and making a real impact on their business.
Comfortable working with external stakeholders in a B2B environment.
Passionate about startups, eager to contribute to a team that’s revolutionizing supply chain planning.
What’s In It For You
A dynamic and innovative work environment within a fast-growing startup.
Hands-on experience in supply chain management and AI-driven solutions.
Opportunities for professional development and growth.
The chance to be part of a passionate and ambitious team working to make a significant impact on the supply chain industry.
Apply for the job
Process interview
CV screening
Introduction video call
Interview with hiring manager
Case study with hiring manager and / or CEO
Interview with CEO
Paris, France
On site
19-03-2025
- Company Name
- OSS Ventures
- Job Title
- Founding Data & AI engineer
- Job Description
-
At Relief we're looking for a Founding Data & AI engineer to join our team.
TL;DR
Position: Pave the way for our future AI/ML strategy as the 1rst member on this scope
Location: Paris, 75003 (Flexible but not full remote)
Compensation: Competitive salary [80-100k] + BSPCE (stock options) + benefits
Mission: Designing and implementing production grade infrastructure and code for data and ML
Why Join Us: Be at the core of Relief's exceptional growth, working on high-impact operations. Shape processes, build an elite team, and make a real difference in profitability for manufacturers.
Ideal Candidate:
Know to structure and analyze data considering the business constraints and needs
Know when to use AI and when to use LLMs, depending on use-cases
Can develop its idea from the concept to the production
About Relief
Relief is revolutionizing how manufacturers achieve profitability. Our mission is to significantly enhance our clients' gross margins by delivering an AI powered SaaS solution that redefines quoting accuracy and empowers better commercial and financial decision-making.
Backed by OSS Ventures and led by experienced entrepreneurs, we are not just building software → we’re enabling industrial leaders to achieve financial & commercial excellence in every project they undertake.
Our Core Values
Transparency: We believe that the faster the information come, the faster we can act with it
Empathy: If you understand the people in front of you, you can solve their problems and yours
Ambition: We build solutions that transform our clients’ businesses, always with the extra step
Mission
As a Founding Data & AI Engineer, you'll play a key role in developing a Relief’s product key part, leveraging your data skills to design and deploy the most appropriate data structure, and build data-driven features delivering maximal impact to our manufacturing clients. You will also help us pave the way for a fast-paced deployment of AI as a core element of our technology.
You'll lead our data architecture vision and journey. Through interactions and research work with Relief’s team and customers, you will play a key role in identifying domain-specific needs, scoping use cases, and building cutting-edge "ready-to-use" ML/AI solutions.
First use cases could be recommendations on quotes using past and live data, drafting quotes considering business rules or know how to use business metrics to give recommendation on commercial planning.
Key Responsabilities
Create and build the key features of Relief product
Understand what’s the AI features goal and what we can use to achieve it
Implements AI agents, their hierarchy and patterns
Measure and improve them with our customers interactions and data
Design and implement our Data Architecture
The way it will integrate and interact with our clients’ existing software stack
Shaping our tech vision when it comes to data
Scope and define our data-enabled features
Build the foundations of the AI & ML team(s) of Relief
Use the right frameworks to make a scalable and maintainable team
Collaborate with the CTO and the tech team to have the right practices
What We’re Looking For
Must have
Data Architecture / modeling: You have at least 3 years of experience where you proved your capacity to design, conceive and implement data models that will serve as foundations for our software architecture.
Proven experience in building and deploying ML/AI models, applying advanced analytics, machine learning, and AI techniques to real-world problems, from concept to production.
You’re comfortable with “getting your hands dirty”, this is a hands-on role ! You have at least 3 years of development, in any language, allowing you to give life to your ideas
Exceptional problem-solving abilities, with a knack for translating business questions into technical solutions.
Good communication and collaboration skills, with the ability to convey complex concepts to technical and non-technical audiences alike.
What Will Make The Difference
Experience in industrial or complex B2B environments.
An entrepreneurial mindset and a passion for tackling unprecedented challenges.
A relentless attention to detail and a commitment to excellence.
Compensation & Benefits
Competitive Salary: 80-100k depending on experience and skills
Attractive Stock Options (BSPCE): Equity package to share in Relief’s success
Perks: A high attention to your physical & mental health. The company provides meal vouchers, transportation budget and wellness allowance to support your fitness and health activities.
Personal Growth: Strategic & hands-on experience in a fast-scaling startup with significant opportunities for career development.
Why Join Relief?
Strategic Role: Be at the forefront of driving customer impact and Relief’s growth.
Unique Opportunity: Build and lead a team in a fast-scaling startup.
Challenging Environment: Work alongside an ambitious and high-performing team.
Career Growth: Take on increasing responsibilities as Relief establishes itself as a market leader.
Recruitment Process
Screening (15 min): A conversation to understand your background and motivations, see if that fit with what we offer.
Background deepdive (1h30): A deeper session to evaluate the fit between you and the job, and where you will work. Finish with a Q&A session.
Case Study (1h30): Testing your skills with a little challenge. Finish with a Q&A session.
Meet the team (1h): Meet with the rest of the team to ensure alignment with our vision and values.
Apply for the job
Do you want to join our team as our new Founding Data & AI engineer? Then we'd love to hear about you!
Paris, France
On site
24-03-2025