Accor

About the Company

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Listed Jobs

Company Name

Accor

Job Title

Vice-President Operations Africa Sofitel, MGallery & Emblems

Job Description

Company Description

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.

Join our Maison to strive for Excellence. It is a place where you live your purpose!

Job Description

What we offer

La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our Values Are

Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
Exellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
Trust & Transparency: share everything, no taboo. Feedback is a gift
Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

A career that lets your passion shine

You will be in charge of managing the Sofitel, MGallery & Emblems hotels in Africa to achieve the company’s objectives in terms of operational excellence, superior financial performance, talent management and ESG leadership.

You will be based in Casablanca and will report to our Chief Operating Officer for Sofitel, MGallery & Emblems.

You will be an Ambassador for Sofitel, MGallery & Emblems brands in the region. In this role, you will represent La Maison in different forums, to develop visibility, notoriety and results for our brands.

You will be an active participant in the development of new Sofitel, MGallery & Emblems projects and renewal of existing hotels.

Here Are The Main Missions You Will Be Performing

Manage and develop corporate relationships with owners, owning companies, investors, asset managers and hospitality advisors existing and new.
Manage and direct General Managers within the region, through open and transparent communication. Ensure close proximity to the field. Enbody La Maison values and ensure this expectation is shared with hotels.
Pilot the overall performance of hotels within the region on financial and extra-financial priorities, including but not limited to reputation, ESG and compliance. Provide regular reporting on each aspect as required by the Chief Operating Officer. Ensure performance goals and plans are in place for each hotel to achieve the annual budget targets. Conduct regular reviews with GMs to ensure KPI achievement.
As guardian of each brand in your region, you ensure the operational processes and standards of the brands are respected in each hotel and implement action plans to achieve compliance where needed.
Develop and implement business strategy planning to reflect the short, medium- and long-term business goals of La Maison Sofitel, MGallery & Emblems in the areas of Network Growth, Hotel Results, Fees, People, ESG supported by the mobilization of the regional central recourse functions.
Oversee operational strategic project(s) from conception, implementation and delivery across a variety of topics.
Accompany and support the Development Strategy for the region, including sourcing and actively supporting new hotel developments, open and commercial ramp up of new hotels, and renewal of existing agreements as part of the lifecycle management process, including as needed the property improvement planning.
Represent La Maison Sofitel, MGallery & Emblems at regional events and industry advisory groups, develop partnerships and visibility in accordance with the objectives of each brand in the region.
You will be supported by our global and regional team as well as team members based in Casablanca (including currently a PMO, commercial director and HR manager).

Qualifications

What you will bring to the role

You are a leader with a track record of at least 5 years in hospitality operations on a regional role in Africa and at least 10 years of experience as hotel General Manager in the region.
You are fluent in written and oral French and English.
You are able to manage complexity and operate with a high level of autonomy.
You have a demonstrated ability to lead and drive outcomes, of anticipating issues to implement creative solutions. You demonstrate an inspiring and motivating leadership. You are collaborative, results driven and highly organized, with a strong commercial & financial acumen.

Additional Information

Apply Now

Let you passion shine, visit careers.accor.com

Casablanca, Morocco

On site

15-04-2025

Company Name

Accor

Job Title

Lead Software Engineer (Java Spring Boot / AWS) (F/H/X)

Job Description

Description de l'entreprise

Accor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 4500 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.

Accor Tech & Digital, des métiers où l’intelligence est d’abord humaine !

Description du poste

Accor Tech & Digital, c’est le laboratoire d’innovation et de transformation technologique du leader mondial de l’hôtellerie.

Nos équipes, appelées Heartist®, concentrent le meilleur de l'hospitalité et le meilleur de la tech & du digital.

Notre ambition : offrir à nos clients des expériences personnalisées, mémorables et durables.

Ici, nous faisons naître de nouvelles façons de voyager dans chacun de nos 5 500 hôtels, au plus proche de nos 100 millions de clients dans 110 pays.

Ici, nous sommes au cœur d’un formidable terrain de jeu de transition technologique et de conception de produits digitaux et de services, pour nos clients et nos équipes en hôtels.

Ici, votre champ d’application ne connaîtra aucune frontière, alors, avec nous, osez avoir un impact sur le monde !

C’est ici que vous attend votre plus grand défi :

Le Groupe ACCOR refond son système de distribution de produits hôteliers, en se concentrant sur une architecture basée sur des API, la migration vers le cloud, et l’adoption de meilleures pratiques d’ingénierie.

L'équipe « Offre NGA & Capacités Fondamentales » recherche un Tech Lead pour superviser l'évolution du service Offre et accélérer l'adoption des pratiques d'ingénierie.

L'équipe est composée d’un Product Owner, d’un QA, et de 2 à 3 développeurs.

Environnement technique : Java, Spring Boot, Kafka, MongoDB, AWS, Terraform, CI/CD (GitLab, GitLab CI)

Votre Mission

En tant que Tech Lead, vous jouerez un rôle clé dans cette transformation, avec les responsabilités suivantes :

Mettre en œuvre le principe "vous le construisez, vous gérez" pour assurer la qualité et la fiabilité du service en production, y compris la gestion des astreintes.
Concevoir et développer des solutions techniques robustes et performantes adaptées aux besoins du projet, en utilisant des technologies telles que Java, Spring Boot, Kafka et MongoDB.
Guider et encadrer l'équipe de développement sur les meilleures pratiques d'ingénierie, incluant TDD, les revues de code, le pair programming, et le refactoring.
Définir et surveiller les métriques de qualité et de performance du code, et mettre en place les outils de mesure et de suivi nécessaires.
Veiller à ce que les choix techniques soient alignés avec l'architecture globale du système et les besoins métier.
Réaliser une veille technologique et proposer des innovations pour optimiser l'expérience utilisateur et augmenter la valeur produit.
Participer activement aux processus agiles de l'équipe en collaboration avec le Product Owner (PO) et les autres parties prenantes.

Qualifications

Et vous ?

Vous avez minimum 6 ans d'expérience en ingénierie logicielle, architecture, dont 3 ans en tant que Tech Lead ou rôle similaire, avec une expertise sur AWS, Terraform et CI/CD (GitLab, GitLab CI).

Expérience confirmée dans des environnements fortement contraints (fort trafic, haute performance, grande volumétrie de données).
Bonne connaissance des méthodologies agiles et des pratiques d'ingénierie (une expérience en Innersource est un plus).
Capacité démontrée à diriger, organiser et prioriser efficacement tout en résolvant les problèmes de manière proactive.
Excellente maîtrise de l’anglais (à l’oral comme à l’écrit), avec une approche axée sur les données et un fort esprit d'équipe.

Informations supplémentaires

Et nous, quels sont nos engagements ?

Sur Le Monde

Nous nous engageons pour le monde qui nous entoure, avec une culture employeur forte centrée sur le développement de nos 300 000 talents.
Nous adoptons une approche d'amélioration continue pour réduire l'impact du digital sur l'environnement dans l’ensemble de nos projets.

Sur Votre Carrière

Nous permettons à tous nos collaborateurs de maîtriser leur équilibre vie-perso / vie-pro et leur offrons les moyens de façonner leur environnement de travail à leur image.
Les parcours de formation et d’évolution sont définis à la fois individuellement et collectivement pour que nous grandissions ensemble, au quotidien.
Nous valorisons la richesse des diverses nationalités représentées, des différents horizons, de toutes les histoires qui nous composent. Nous encourageons la diversité des personnalités et des parcours professionnels. Nous savons nous adapter aux besoins spécifiques de nos collaborateurs, notamment ceux en situation de handicap.

Concrètement, Chez Accor Tech & Digital

Télétravail, en France et options de travail flexibles : travaillez de n'importe où en France, que ce soit depuis chez vous, nos bureaux, ou même nos hôtels et espaces de coworking.
Chaque mercredi après-midi, consacrez votre temps à du travail de fond et à votre développement personnel.
Travail dans un environnement multiculturel et anglophone.
Amélioration continue & formations : Hackathons, partenariats technologiques d’exception, talent management dédié et plateforme dédiée à la formation Digitech Academy & certifications.

et aussi,

Programme ALL - Heartist® : tarifs préférentiels et offres flash pour des séjours et expériences inoubliables dans toutes nos adresses Accor et chez nos partenaires, dans le monde entier.
Programme - Heartist® for good, : engagez-vous en faveur d’une association de votre choix parmi celles présente sur notre plateforme de volontariat (1 jour offert par an par le Groupe sur votre temps de travail).
Un CSE qui vous accompagne dans le financement de vos activités culturelles et sportives.
Forfait Mobilité durable de 700€ maximum pour l’utilisation d’un moyen de déplacement « vert », ou Pass navigo pris en charge à 50%.
Tickets restaurant de 10€.
Une mutuelle obligatoire financée à 50% par Accor sans frais supplémentaire en cas d'adhésion de vos ayants droits.
Sans oublier des conditions de travail attractives avec des espaces de travail collaboratifs, restaurants, espaces de jeux et de sport.

Cette mission vous attire ?

Pour nous, le recrutement est avant tout une histoire de rencontres.

Postulez Et Nous Vous Proposerons

Un échange avec notre équipe recrutement pour vous présenter les lignes essentielles du poste ou vous orienter vers le rôle qui peut vous correspondre,
Un ou des entretiens avec les managers et les membres de l’équipe,
Pour certains postes, vous pourriez également être amené à effectuer un test ou une étude de cas, ainsi qu’un questionnaire sur votre personnalité et vos motivations.
Un entretien final avec notre équipe des Ressources Humaines pour échanger sur la culture de notre Groupe, l’environnement de travail, notre programme de formation et les perspectives de carrière, ainsi que les différents avantages du Groupe.
Un fe...

Issy-Les-Moulineaux, France

Remote

15-04-2025

Company Name

Accor

Job Title

Cluster Sales Executive

Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As a Cluster Sales Executive, you will be responsible for generating revenue through the sale of MICE (Meetings, Incentives, Conferences, and Exhibitions) packages and services to corporate clients and business groups. Your primary objective will be to identify new business opportunities, build strong client relationships, and achieve sales targets.

Key Responsibilities

Develop and implement strategic sales plans to drive revenue across MICE, business groups, sports, and entertainment segments.
Proactively identify, develop, and convert new leads across the hotel cluster through prospecting, networking, and client outreach.
Manage and grow a portfolio of corporate, agency, sports, and entertainment accounts, maintaining regular and meaningful engagement.
Build strong client relationships by understanding their needs and delivering tailored solutions.
Prepare and present professional proposals, contracts, and pricing agreements to prospective clients.
Conduct regular client meetings, site inspections, and sales calls to maximise conversion and account growth.
Maintain strong pre- and post-event communication to encourage loyalty and repeat business.
Support the MICE and Groups Sales Team during peak periods with enquiry handling and event conversion.
Organise and support marketing activities such as Famtrips, site visits, ALL loyalty evenings, trade shows, and client events.
Represent the hotel cluster at key external networking events, exhibitions, and industry functions to build brand visibility and business connections.
Stay informed about industry trends, competitor activity, and market opportunities to remain competitive and identify new prospects.
Maintain up-to-date CRM records, tracking all client interactions, leads, and booking pipelines accurately.
Provide timely and accurate sales reports, forecasts, and performance updates to management.
Achieve or exceed individual and team sales targets, conversion rates, and client satisfaction goals.
Collaborate on ad-hoc sales projects and initiatives as assigned by the Cluster Sales Manager.

Qualifications

Minimum 2 years’ experience in a role related to MICE or Corporates in the hotel industry – MICE Preferential
Excellent communication, presentation & interpersonal skills - A strong team player
Excellent organizational and time management abilities, with a keen attention to detail.
Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment.
Self-motivated and results-oriented, with a passion for exceeding targets and delivering exceptional customer service.
Experience in the following systems desirable: Opera Cloud, Delphi FDC, and Lanyon/Cvent
Fluent in English - spoken & written.

Additional Information

Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status

Join our dynamic team and play a key role in shaping the future of our MICE and business groups sales division. If you are a motivated and ambitious sales professional with a passion for hospitality and events, we want to hear from you! Apply now to embark on an exciting career journey with Accor London South Bank Hotels.

One more thing… By working at Accor London South Bank Hotels you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

London, United Kingdom

On site

29-04-2025