First Point Group

About the Company

We are a leading, global recruitment company within Telecommunications, Technology, Data Centre and Energy.

We love being part of the evolution of telecommunications, data centre, technology and energy. In doing so, we recruit for a range of businesses, from the world's largest tech/telco companies and hyperscalers to emerging start-ups and consultancies.

Our recruitment services have been recognised over the last 20 years through many awards including 'Best International Recruitment Agency' & 'Best Client Service' with many more that can be found on the Awards page of our website.

Our mission is to be the largest, most respected Telecommunications, Technology, Data Centre and Energy recruitment company, achieving this through organic growth, investing in our people and providing exceptional service to our clients and candidates.

Listed Jobs

Company Name

First Point Group

Job Title

Service Delivery Manager - Data Centres | Belgium

Job Description

Service Delivery Manager - Data Centres | Belgium

Our client is a well-established and rapidly expanding Data Centre provider, offering outsourcing solutions and a range of telecommunication services across multiple locations across the EU, one of them being Belgium.

With a strong focus on high-quality infrastructure and round-the-clock support, they ensure business continuity for their clients. Their mission is focused around delivering excellent service and fostering a customer-oriented mindset, which are key values driving their operations. They are committed to continuous investment in innovative projects and maintaining a motivating and collaborative work environment within their operations department.

As a result of their rapid growth, they are now looking for an experienced Service Delivery Manager to join their team.

Permanent Role | Flanders and Brussels

As the Service Delivery Manager, you will be responsible for overseeing and executing customer implementations and services, ensuring that all installations meet legal standards and operate optimally.
This pivotal role involves managing customer SLAs, supporting facility operations, and acting as a technical and operational interface between the Data Centre and customers.
You will have the opportunity to evaluate Data Centre efficiency, manage subcontractors, and propose corrective actions to continuously improve service delivery.

Your main Responsibilities:
Manage and execute activities for customer implementations and services
Ensure all installations meet legal standards and operate optimally
Manage customer SLAs and support facility operations
Act as a technical and operational interface between the Data Centre and customers
Evaluate Data Centre efficiency and propose corrective actions
Manage subcontractors to ensure high-quality service delivery
Develop guidelines for installations and support management in maintaining quality systems
Participate in a rotating hands-on duty to serve customers effectively

Essential Requirements for this role:
Higher education in Electromechanics or relevant experience with electrical installations and cooling techniques
Customer-oriented mindset and initial sales experience preferred
Knowledge of HVAC technology, electricity, power generators, UPS installations, data cabling, and access control
Fluency in Dutch and English
Proficiency in Word and Excel
Stress-resistant with a hands-on mentality
Category B driving license

What's in it for you?
A varied role in a fast-growing company known for its continuous investments in innovative projects.
Attractive salary and employment conditions.
A pleasant and flexible working environment with opportunities for learning and development.
Solid education supported by the Data Centre team to expand on your competencies.

Alongside these benefits, you'll be immersed in a motivating and committed work environment that encourages skill development and collaboration within the operations department.

If you are interested in this Service Delivery Manager Role, please respond to this ad directly with an updated CV and Cover letter highlighting why you feel you would be good for it or email it directly to csmith@firstpointgroup.com

Brussels, Belgium

Hybrid

16-01-2025