About the Role We are seeking a skilled and experienced Agile Delivery Manager to oversee multiple projects with a strong focus on adhering to Government Digital Service (GDS) principles. In this role, you will lead cross-functional teams to deliver user-centered, iterative, and data-driven solutions while ensuring compliance with GDS standards. The ideal candidate will possess a deep understanding of Agile methodologies, GDS frameworks, and the ability to manage and guide teams through the discovery, Alpha, beta, and live phases of service development. Key Responsibilities GDS Delivery Leadership: Ensure projects are delivered in line with GDS service standards, including preparing for and leading service assessments. Embed GDS principles into all aspects of delivery, from user-centered design to performance monitoring and iterative improvement. Work collaboratively with multidisciplinary teams, including product managers, designers, and developers, to deliver services that meet user needs. Agile Facilitation and Management: Act as a servant leader, removing impediments and fostering an environment of continuous improvement. Facilitate Agile ceremonies such as sprint planning, stand-ups, and retrospectives to ensure teams are aligned and effective. Manage team dynamics and support high performance across projects. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, ensuring their needs are considered throughout delivery. Clearly communicate project progress, risks, and dependencies to stakeholders. Align project goals with organizational priorities while ensuring user needs remain central. Continuous Delivery and Improvement: Drive a culture of experimentation and learning, using data to inform decisions and refine solutions. Monitor project delivery metrics and feedback to ensure compliance with GDS principles. Support the team in identifying opportunities for iteration and improvement across services. Risk Management and Governance: Identify and manage risks, dependencies, and constraints proactively. Ensure delivery aligns with governance requirements, including GDS standards and organizational policies. Prepare teams and stakeholders for GDS service assessments, ensuring readiness and alignment. Skills and Experience Required Agile Expertise: Strong experience in Agile delivery management, with a focus on iterative and user-centered approaches. Knowledge of Agile frameworks such as Scrum, Kanban, and SAFe. GDS Knowledge: Demonstrable experience in delivering projects to GDS standards, including passing GDS service assessments. Deep understanding of GDS principles, including user-centered design, agile delivery, and iterative improvements. Leadership and Collaboration: Proven ability to lead multidisciplinary teams in a fast-paced environment. Strong interpersonal skills with the ability to influence and manage stakeholder expectations. Communication and Stakeholder Management: Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely. Experience working with public sector organizations or government departments is highly desirable. Problem-Solving and Adaptability: Skilled in identifying and resolving delivery challenges, ensuring projects stay on track. Flexible and adaptable, with a strong ability to navigate changing priorities.

Mandatory Skills: Familiarity with the GDS Service Manual and service design phases will be essential. (discovery, alpha, beta, live) and service assessments. Demonstrated excellence in stakeholder management skills is crucial. Key Responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Plan and execute appropriate service design activities based on project needs. Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations. Support clients through all phases of the service design process, from ideation to implementation. Create and maintain service design deliverables like service concepts and blueprints. Act as a troubleshooter, managing ambiguity and navigating organizational complexities. Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organisation, culture and people are understood and addressed Stakeholder Management: Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in. Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation. Business Development: Identify and pursue new opportunities with existing and new clients. Shaping and articulating persuasive business proposals. Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations. Practice Development: Contribute to the evolution of Mastek's user-centred design and consulting strategy. Developing propositions and points of view' for applying design thinking approaches in new markets and clients Line manage and mentor junior team members and lead community development activities. Experience: Demonstratable service design experience within agile teams and complex programmes Demonstrated application of service design methods and tools. Experience in consultancy or leading internal projects. Coaching, mentoring, or management experience of UCD/design teams. Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard Sector experience in healthcare is a bonus Experience of operational delivery is a bonus Skills: Strong stakeholder management and communication skills, with the ability to gain buy-in for approach. Strong facilitation skills for both remote and in-person workshops, meetings and research sessions. Ability to manage complex, ambiguous projects and organizational dynamics. Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus Benefits: Competitive salary with an annual performance-related bonus. Training budget for professional growth. Choice of MacBook or Windows laptop with necessary software. Cycle to Work scheme. Flexible working structure (remote or hybrid options). Pension contributions and life insurance. Private healthcare. Opportunities to work on diverse projects across public and private sectors.

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