Language :- French and English In this role, coordinating with end users fully in French and perform basic troubleshooting to identify the exact issue and work toward technical resolution within the defined SLA. Responsibilities • Supporting, Troubleshooting & as needed fixing, enhancing business Applications and workstations located in Factory sites at Belfort and Bourogne, France. • Responsible for resolving technical issues raised by Business users, clients or internal stakeholders directly or through the ticketing systems/ using SOPs/KBAs/KT docs. Based on approval from Client manager, create tickets in ServiceNow on behalf of end users • Coordination with vendor for 3rd party/COTS applications and do continual follow up until the fix and track it to closure. • Manage and resolve production incidents that include Application outages, job failures, system/data defects, Feature/Functionality failures, Workstation issues. • Take ownership of Tickets in Ticketing tool and ensure it is updated in detail with Work notes, status updates and Resolution Notes. • Responsible to test the application features, should understand any testing tool. • Responsible for patching activity that is scheduled during weekends (As and when required only with less frequency). • Document KBAs/SOPs and Prepare RCAs for Problem Tickets • Proactively propose Continuous Improvements to add value to the Business. • Coordinate with geographically distributed technical, functional teams using English to address client’s needs • As needed liaison between French speaking stake holders & English speaking geographically distributed teams • With reasonable mentoring & guidance, learn technologies and effectively contribute to technical (code, configuration, database etc.) needs of the job Qualifications we seek in you! Preferred Qualifications/ Skills • Candidate should hold bachelor’s or master’s degree in computer engineering from any university. • Good Knowledge in VB6, Java, ASP.net, AWS • Strong understanding of RDBMS concepts • Good knowledge on SQL Server, Oracle DB • Basic knowledge of GIT • Good knowledge on HTML, CSS, JavaScript, jQuery, • Ability to communicate effectively both in French and English and should have strong customer focus • Strong have written and verbal communication skills • Flexible to work during weekends on ad-hoc basis • Willingness to learn all the technology required at work • Should be able to handle Business users call, manage & mentor team. • Ability to be learn and apply new processes and tools. • Technical understanding of products/services and/or ecosystem being supported. • Based on the manager’s request, to facilitate IT operations, work on-site either from Belfort or Bourogne factory Be open to work with a reporting manager who speaks only English & is geographically located in a different location

Title:- Business Analyst - GuideWire claim center Location:- Brussels, Belgium Job Type:- Permanent Job Language:- English and Dutch or French Required: Bachelor’s degree in Business, Computer Science, or a related field. 5+ years of experience as a Business Analyst in Agile teams. 2+ years of experience with Guidewire ClaimCenter or other Guidewire products. experiences in handling 5 to 6 team members. Strong functional knowledge of ClaimCenter workflows, data structures, and configurations. Preferred: Familiarity with Guidewire PolicyCenter or BillingCenter. Knowledge of insurance industry processes, particularly claims management. Experience working with geographically distributed teams. Soft Skills: Excellent communication, facilitation, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to balance technical and functional aspects in discussions. Adept at managing competing priorities and fostering team engagement.