Our IT team are currently recruiting for a Digital Engagement Coordinator to work with the wider digital engagement team ensuring our IT messages, projects and services are communicated and delivered effectively to the business. The IT team are based at our head office in Letchworth Garden City, but this could be done as a remote or hybrid role, but due to the nature of the role there may be some travel required to other Willmott Dixon offices dependent upon business needs. The digital engagement function is going from strength to strength. The combined skill sets of the service delivery managers and digital engagement principal have resulted in a strong customer-focussed team, assuring IT services are meeting business requirements and delivering technical and consultative support for communications/engagement activities. Demand for this service is increasing, so we need to increase support for IT project change and work more closely with the business to ensure our projects land well and are adopted to realise the business benefits. Within this role you will also provide digital upskilling support to our project teams as well as working closely with our new central marketing function in Construction, who will be using our digital engagement services to support their work. The Role Within this role you will be responsible for the delivery of our Digital Communications services including: * Digital training and adoption service - supporting the creation of digital training, guides and tips in support of any IT projects/digital initiatives across the business. * Communications platform service - contributing to the development and maintenance of IT pages and communications. * Virtual event support service - delivery of technical support for any events (virtual/hybrid/F2F that require technology support). * Digital media creation service - supporting communications and marketing teams with the creation of digital media (such as CEO business update videos, factsheets etc). * Viva Engage service - helping drive digital content across the Viva Engage channel (such as IT Top Tips and M365 functionality updates). * IT Project Communications and Engagement Service - support with IT project communications and engagement planning, work closely with business stakeholders and central marketing and communications functions. Essential and Desirable Criteria Skills, Qualifications and Memberships Essential * Strong communications skills both written and verbal * Understanding of marketing/internal communication strategy * Experience of working with design software such as Canva * Digitally confident, ideally with some previous experience in IT or digital media * Strong customer focus * Experience of video/media creation Desirable * Understanding/experience of the construction industry * Experience or qualifications in change management Personal Qualities Attributes * Confident communicator * Customer focussed with excellent people skills * Good organisational skills * Able to self-motivate as well as work part of a team * Ability to understand technical language and translate this into something non-technical people can understand * Fun and enthusiastic to find new ways to help digitally upskill our people Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full/heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

Service Desk Analyst - FTC Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. This role can be offered on a 9 month fixed term contract basis. Our Head Office is located in Letchworth Garden City. The role can be done on either a hybrid or remote working basis but be aware there may be the very odd occasion when you are required to come into the office. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role What do I do? Customer Support: I am the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. I understand my customers' needs and adapt my approach to ensure their satisfaction. I take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for purpose. I prioritize incoming incidents and requests, ensuring that each one is handled efficiently and in a timely manner. Collaborate: I work closely with the IT teams to deliver outstanding service, sharing information and best practices. I handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. I participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. I function as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: I manage and monitor key performance indicators (KPIs) related to my role, constantly identifying areas for improvement to exceed service expectations. I maintain high standards in documenting processes, creating clear and concise knowledge articles to assist in service delivery. I provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of solving practical problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft 365 and Windows 11. Previous experience on an IT service desk. Attributes: I am adaptable and can manage multiple demands without losing focus. I take personal responsibility for delivering results, overcoming barriers, and continuously improving. I model respectful, cooperative behaviour and respond positively to setbacks. I maintain professionalism and embody IT values in my daily work. Personal Qualities Why Should You Apply to Willmott Dixon? Our IT team is known for being flexible, fun, and genuinely friendly, with a strong focus on innovation and customer responsiveness. We have invested heavily in IT, ensuring that our team has the tools they need to stay ahead of the competition. Working with us means being part of a team that is passionate about providing top-tier IT services while contributing to the success of the business. Additional Information Benefits: In return, we offer a competitive package that includes flexible benefits tailored to your lifestyle and priorities. This includes an enhanced pension scheme, private medical insurance, life assurance, an incentive bonus, and access to a new generation of low-carbon and electric cars through our car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.