Short Description of the Job Lead Business analyst in Customer Data programme, working with several stakeholders across the bank to deliver the prioritised outcomes Capture, validate and document business and system requirements and make sure that they are in line with key strategic principles and translated from business operations, business objectives or from external requirements Interrogate and interpret large volumes of data Conduct and support feasibility and solution options and impact analysis Translate user stories developed by Customer Journey Developers into technical requirements Support the organisation to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs and analysing, refining, synthesising, translating, and ensuring they are documented in a form that can be readily understood by all stakeholders. Key Responsibilities Accountable for producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy Accountable for writing business requirements and user stories and epics as required Responsible for understanding, challenging & developing our business, customers, strategic goals and how the teams operate to support the realisation of desired outcome by the team Work in continuous close collaboration with the business and the feature team ensuring transparency of vision and requirements Experience of coaching, mentoring, and managing junior colleagues Articulate and quantify business impacts in a tangible manner which allows stakeholders to make informed decisions and recommendations of priority for technical solution Manage the analysis of complex domain, cross franchise and pan group requirements for technology solutions Must have: Number of years of BA experience: 10+ Must have: Working in Banking industry Must have: Thorough analysis and good experience in data centralisation and creating single view of customer Nice to have: Across multiple processes and systems or franchises Nice to have: Understood and worked on Customer data previously

Job Summary: The Communication Lead will be responsible for developing and executing communication strategies that enhance the organization's brand, engage stakeholders, and promote key initiatives. This role requires a strategic thinker with excellent writing and interpersonal skills, capable of managing both internal and external communications. This role is part of a large program, where you will be play an important role in shaping the communication strategies in support of the programme objectives. You'll be able to build a comms strategy that supports the change objectives the programme wants to achieve. You must be able create high quality and compelling narratives that get the attention of employees at various levels of the organization. You'll utilize a wide range of communication channels including written, podcasts and videos to create engaging communications. Key Responsibilities: Strategy Development: Create and implement comprehensive communication plans aligned with organizational goals. Content Creation: Write, edit, and oversee the production of various communication materials, including CxO Presentations/briefing decks, newsletters, marketing flyers and social media content. Stakeholder Engagement: Collaborate with Senior Leadership Team to ensure consistent messaging and effective communication across all channels. Crisis Communication: Develop and execute crisis communication plans to manage and mitigate potential issues. Milestone Communications: Develop and execute key milestones communication across the wider community in the organization. Performance Measurement: Analyse communication effectiveness and adjust strategies based on feedback and metrics. Qualifications: Bachelor's degree in Communications, Public Relations, Marketing, or a related field. Experience in communications or public relations, preferably in a leadership role. Strong writing, editing, and verbal communication skills. Proficiency in digital communication tools and social media platforms. Ability to work collaboratively in a fast-paced environment. Skills: Excellent organizational and project management skills. Strong analytical and problem-solving abilities. Creative thinking and adaptability to changing circumstances. PowerPoint, PDF content creation, Video clips/byes creation with impactful messaging

Job Description: We are seeking a dedicated and customer-focused Helpdesk Analyst to join our team. The successful candidate will provide technical support and assistance to end-users, ensuring their issues are resolved efficiently. This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others. Key Responsibilities: Customer Support: Provide first-level support to end-users via phone, email, and chat. Address and resolve issues related to software, hardware, and network connectivity. Ensure a high level of customer satisfaction by delivering timely and effective solutions.OneLogin Administration: Manage and support OneLogin for user authentication and single sign-on (SSO) purposes. Assist with user provisioning and de-provisioning.Zendesk Management: Utilize Zendesk to track, prioritize, and manage support tickets. Ensure all tickets are properly documented and resolved within the Service Level Agreement (SLA).System Configuration and Support: Provide support for iOS devices and Mac OS X systems. Perform diagnostics and troubleshooting for hardware and software issues on Apple devices. Assist with the installation, configuration, and maintenance of applications.Helping Others: Assist users with technical issues and provide guidance on how to use various systems and applications. Conduct training sessions for end-users to improve their technical skills and knowledge.Documentation and Reporting: Maintain accurate and detailed records of support requests and resolutions. Generate reports on helpdesk activities and identify areas for improvement. Required Skills and Qualifications: Technical Skills: Proficiency with OneLogin administration. Experience using Zendesk for ticket management. Strong understanding of iOS devices and Mac OS X systems. Familiarity with common software applications and network connectivity. Customer Focus: Excellent customer service skills with a focus on delivering positive user experiences. Strong interpersonal skills and the ability to empathize with users' needs and concerns. Analytical Skills: Ability to diagnose and resolve technical issues effectively. Strong attention to detail and problem-solving abilities. Communication Skills: Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users. Organizational Skills: Strong time management and organizational abilities. Ability to manage multiple tasks and prioritize effectively. Preferred Qualifications: Relevant certifications (eg, Apple Certified Support Professional, ITIL, CompTIA A+). Previous experience in a helpdesk or technical support role. Working Conditions: Ability to work in a fast-paced environment and handle multiple support requests. Willingness to work flexible hours, including weekends and evenings if necessary

Job Description: We are looking for a skilled and detail-oriented Deployment Technician to join our team. The successful candidate will be responsible for the deployment, installation, and support of hardware and software systems, with a focus on warehouse/asset management, hardware configuration, and provisioning. This role requires a blend of technical expertise, problem-solving skills, and excellent communication. Key Responsibilities: Warehouse/Asset Management: Manage inventory and asset tracking systems. Oversee warehouse operations and ensure accurate record-keeping. Hardware Configuration, Distribution, and Provisioning: Configure and distribute hardware for end-users. Provision devices with iOS and Mac OS X. Software Deployment: Install and configure software applications, operating systems, and updates. Ensure software licensing compliance and proper documentation. System Configuration and Support: Perform system diagnostics and troubleshooting to resolve hardware and software issues. Provide technical support to end-users, including remote assistance and on-site support as needed. Specific Software and Hardware Management: Utilize Omnitza for asset management and tracking. Administer Jamf for managing devices. Deploy applications and manage device configurations using Jamf. Documentation and Reporting: Maintain detailed documentation of deployment processes, configurations, and system changes. Generate and submit deployment reports and logs. Collaboration and Training: Collaborate with IT team members and other departments to ensure smooth deployment processes. Provide training and guidance to end-users on new systems and applications. Required Skills and Qualifications: Technical Skills: Proficiency in hardware installation and troubleshooting. Strong understanding of operating systems (Windows, macOS, Linux) and software applications. Experience with networking concepts and equipment, including Routers, Switches, and Firewalls. Familiarity with asset management tools like Omnitza. Experience in configuring and provisioning hardware. Proficiency with iOS, Mac OS X, and Jamf administration. Analytical Skills: Ability to diagnose and resolve technical issues quickly and effectively. Strong attention to detail and problem-solving abilities. Communication Skills: Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users. Organizational Skills: Strong time management and organizational abilities. Ability to manage multiple tasks and projects simultaneously.

Job Description: We are seeking an experienced Film & TV Production Support Engineer to join our team. The ideal candidate will provide technical support and solutions for production environments, ensuring smooth operation of production technologies. This role demands expertise in server and storage administration, IP Networking, and various production technologies and workflows. Production Support Engineers are onsite engineers based in and around London, predominantly working "in the field" in film studio offices and facilities, and occasionally in client offices. This role requires 90% travelling, so resource should have a valid UK driver's license and car. Key Responsibilities: Server and Storage Administration: Manage and maintain Servers and storage systems to ensure data integrity and availability. Perform regular backups and recovery operations. IP Networking: Configure and manage IP Networks to support production needs. Troubleshoot network issues and ensure optimal performance. Production Technology Support: Provide technical support for Aspera, Teradek, and Qtake systems. Assist in the setup and operation of VFX workflows and related technologies. Zoom Administration: Manage Zoom accounts and provide support for video conferencing needs during production. Ensure secure and efficient operation of Zoom for remote collaboration. Film & TV Production Technologies: Implement and support various production technologies to enhance workflows. Stay updated on the latest trends and developments in film and TV production tools. Internet on Location: Set up and maintain Internet connectivity at production locations. Troubleshoot connectivity issues to ensure seamless communication. Database Management: Manage Filemaker Pro databases used in production. Ensure data accuracy and accessibility. System Configuration and Support: Provide support for iOS devices and Mac OS X systems. Perform diagnostics and troubleshooting for hardware and software issues. Documentation and Reporting: Maintain detailed documentation of systems, configurations, and processes. Generate reports on system performance and support activities. Collaboration and Training: Work closely with production teams to understand technical requirements. Provide training and support to crew members on production technologies. Required Skills and Qualifications: Technical Skills: Strong knowledge of server and storage administration. Proficiency in IP Networking and related protocols. Experience with Aspera, Teradek, Qtake, and VFX workflows. Expertise in Zoom administration and remote collaboration tools. Familiarity with various film and TV production technologies. Ability to manage Internet connectivity on location. Proficiency with Filemaker Pro databases. Strong understanding of iOS devices and Mac OS X systems. Analytical Skills: Ability to diagnose and resolve technical issues effectively. Strong attention to detail and problem-solving abilities. Communication Skills: Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users. Organizational Skills: Strong time management and organizational abilities. Ability to manage multiple tasks and prioritize effectively. Preferred Qualifications: Relevant certifications in networking, server administration, or related fields. Previous experience in a film or TV production support role. Working Conditions: Ability to work in a fast-paced production environment. Willingness to travel to various production locations. Flexibility to work outside regular business hours to meet production needs.

experience of 6-8 years of overall experience into & 4 years of relevant experience into ETL Testing/Data testing. Responsible for validating and verifying data, ensuring accuracy, consistency, and reliability across our data applications with a particular focus on Azure Synapse Analytics and report testing Understanding of Specialty Insurance processes and experience in working on Data testing (ETL, reporting, data quality) Key Responsibilities: Perform data quality checks and validation at various stages of data processing. Collaborate with data engineers and developers to understand data requirements and design appropriate test strategies for Synapse environments. Test and validate reports to ensure they accurately reflect the underlying data. Conduct regression testing to ensure new changes do not adversely affect existing data systems and reports. Use automated testing tools to enhance efficiency and coverage of data and report testing

Job Description: Senior MES Support Engineer Proficiency in Technologies Demonstrate proficiency in Linux, Microsoft SQL, Oracle Database, PostgreSQL, Docker, Kubernetes, and Portainer. System Maintenance, Support, and Optimization: Monitor, maintain, and optimize MES infrastructure for performance and uptime. Perform regular health checks, backups, disaster recovery drills, and troubleshoot issues. Installation, Configuration, Upgrades, and Compliance: Install, configure, and upgrade MES software and hardware components. Ensure compliance with CMMC, Cyber Essentials, and company standards. Conduct vulnerability assessments and implement remediation plans. User Support, Training, and Collaboration: Provide technical support and training to end-users. Develop and maintain user documentation and support materials. Collaborate with cross-functional teams to implement improvements and ensure seamless integration.

Job Description: Extensive experience in the Microsoft SharePoint Online, Microsoft Office 365, Power Platform - Power Automate, Power Pages, MS PowerApps and MS Flow. Proficient in architecting applications using SharePoint Online Microsoft Power Platform MS PowerApps, MS Flow, Power Automate and PowerBI Experience in the analysis, design, development, testing and implementation of enterprise scale apps. Experience developing new PowerApps model and canvas driven apps as well as enhancing existing apps. Understanding PowerApps formulas and development methods. Knowledge of Flow licensing Automating business processes with Microsoft Flow. Ability to create custom connectors for Microsoft Flow. Experience with API or rest services integrations Understanding of how to implement solutions with multiple data sources Developing Azure logic apps Developing Azure functions Providing Power BI development and support. Willing to learn leading edge Microsoft enterprise cloud technologies such as Dynamics 365 CRM, Office 365, Microsoft Azure. Should have participated in at least 5 solution architecting assignments involving latest Microsoft Microsoft Power Platform stack (eg MS PowerApps, MS Flow, Power Automate, PowerBI, .NET etc) Good working knowledge on .Net, C#, ASP.NET MVC, Entity Framework, JavaScript, HTML and CSS Experience with SharePoint Designer, InfoPath, Web Parts, SQL and workflow creation Experience of SQL and RDBMS technologies will be preferable. Experience creating and configuring SharePoint intake workflow applications. Experience developing modern apps for SharePoint Online as well as should have experience SharePoint Online migration projects. Preferable, should have some experience in RFP/RFI proposal responses.

The candidate should have extensive experience in data migration projects, particularly with SAP systems. They should be proficient in using SAP Data Services (BODS) for data extraction, cleaning, and transformation. Experience with various data loading techniques like LSMW, BAPI, IDOC, and BDC is essential. The role involves using the SAP S/4HANA Migration Cockpit for migrating Legacy data to SAP S/4HANA. The candidate should be able to perform data profiling, review column profiling results, and content type profiling results. They should be capable of mapping data between source and target structures and integrating custom data into the migration process. The candidate should have strong documentation skills, including creating Business Requirement Documents, UAT documents, SIT documents, End User Manuals, Functional Specification Documents, and Configuration Documents. They should be able to work independently and handle multiple initiatives simultaneously.

Technical Skill 01. Expert Knowledge in architecture design, development experience in IBM Tivoli Netcool Product Suite - Impact Omnibus, Netcool Probes and ITNM 02. Working experience in Integration with enterprise applications using Webservice & Rest APIs 03. Strong Programming experience in Java, Python, PERL; SQL, Shell Scripting 04. Working knowledge of TCP/IP, TL1, CORBA,NMP protocol 05. Desing, develops, enhances, debugs, and implements software troubleshooting production problems related to software application 06. Researches, test, build, simulates, and coordinates the conversion and/or integration of new products based on client requirements 07. Proacctively identify and repost on risks, issues and dependencies 08. Knowledge on ITIL processes and processes related tools Soft Skill 01. Excellent written and oral communication as well listening and interpersonal communication skill 02. Working with large and diverse team in multiple location 03. Stong Presentation and documentation skill