1st Line Support Engineer
On site
Bournemouth, United Kingdom
£ 24,000 / year
Full Time
04-12-2024
Job Specifications
1st Line Support Engineer
Location: Bournemouth, UK
Employment Type: Full-Time
Salary: £24,000 Per Annum
The Role
We are currently looking for a 1st line Support engineer to join a dynamic IT team as a 1st Line Support Engineer and make a difference in a growing business.
Key Responsibilities:
As a 1st Line Support Engineer, you will be the first point of contact for technical issues and support requests, ensuring smooth operations for all users. Your day-to-day tasks will include:
Supporting Windows 10 and Windows 11 systems.
Troubleshooting mobile devices, desktop systems, printers, and scanners.
Installing and configuring hardware, with strong PC configuration skills.
Providing remote and on-site technical support.
Required Technical Skills & Experience:
Proficiency in Windows 10 and Windows 11.
Mobile and desktop support experience.
Knowledge of printers, scanners, and general hardware configuration.
Personal Skills:
A proactive attitude with a desire to develop and succeed.
Excellent communication skills, suitable for users at all technical levels.
Exemplary telephone manner.
Strong problem-solving abilities and resolution skills.
Exceptional interpersonal skills to build relationships and trust.
Desirable Skills & Qualifications:
Working towards Microsoft Certifications.
Experience with Active Directory and Microsoft 365.
Backup monitoring and management knowledge.
Networking experience, including LAN/WAN and firewalls.
Familiarity with ITIL principles.
Proficiency in creating network documentation.
Experience with remote support tools, helpdesk systems, and monitoring software.
Company benefits
Health & Wellbeing: Company health program, life insurance, and paid sick leave.
Work-Life Balance: Bereavement leave, paid volunteer time, and remote work opportunities.
Professional Growth: Opportunities to develop skills and pursue certifications.
Convenience & Perks: On-site parking and company events.
Financial Security: Company pension and more.
How to Apply:
Apply directly or email conor@digitalwaffle.co
About the Company
Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA. As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates. Tech and digital recruitment is not just our business; it's our passion. With an... Know more
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