Desktop Support Specialist
On site
London, United Kingdom
Full Time
26-11-2024
Job Specifications
IT Support Engineer
Elite Macro Trading Firm | London (4 Days Onsite)
Salary: Up to £90k + Bonus | Experience: 1–5 Years | Degree Required
We are working with a leading macro trading firm in London to find a skilled IT Support Engineer. This is a unique opportunity to support a high-performance, cutting-edge trading environment and work alongside top-tier professionals in the finance sector. The firm operates at the intersection of finance and technology, where system uptime and speed are critical to business success.
As part of the IT support team, you'll be tasked with ensuring that the firm’s infrastructure runs smoothly and efficiently, providing direct support to the trading desks, quants, and developers who rely on fast, uninterrupted systems. This role is perfect for someone with a solid foundation in IT support, a good understanding of Windows-based environments, and strong PowerShell scripting skills.
Key Responsibilities:
Provide day-to-day technical support for the trading floor and other business units, addressing hardware, software, and networking issues.
Troubleshoot and resolve issues related to trading systems, market data feeds, and other mission-critical infrastructure.
Develop and maintain PowerShell scripts to automate tasks, improve operational efficiency, and assist with system diagnostics.
Monitor, maintain, and support the Windows OS environment across desktop, server, and virtualized platforms.
Collaborate with traders, quantitative researchers, and internal IT teams to resolve complex, time-sensitive technical issues in a fast-paced environment.
Ensure business continuity by maintaining backups, performing system health checks, and supporting disaster recovery operations.
Act as the point of contact for resolving incidents and service requests, escalating more complex issues to senior IT staff when needed.
Maintain clear documentation of all support incidents, procedures, and resolutions to build a robust internal knowledge base.
Support the deployment and rollout of new systems and applications, ensuring minimal downtime and user disruption.
Continuously improve internal tools, processes, and workflows to optimize the firm's technology infrastructure.
Stay updated with emerging technologies and trends to recommend improvements and ensure the firm remains at the forefront of IT excellence.
Required Skills & Experience:
1–5 years of experience in an IT support role, preferably within a financial services or trading environment.
Strong PowerShell scripting skills, including automation, diagnostics, and troubleshooting.
In-depth understanding of Windows operating systems (Windows Server, Windows 10/11), as well as core IT services like Active Directory, DNS, Group Policy, and file systems.
Solid understanding of networking concepts (TCP/IP, VPNs, firewalls, etc.) and the ability to troubleshoot connectivity issues.
Experience with monitoring tools and techniques for system health and performance.
Familiarity with trading systems and technologies used in a fast-paced trading environment is a plus.
Excellent communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.
A degree in Computer Science, IT, Engineering, or a related field.
Ability to work under pressure, manage competing priorities, and respond to urgent issues promptly.
Desirable Skills & Experience:
Exposure to Linux systems and scripting (Bash, etc.) is a plus.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
Experience with cloud infrastructure (AWS, Azure) and hybrid cloud environments.
Understanding of cybersecurity practices and techniques, especially within the financial services industry.
Exposure to DevOps tools and processes.
Benefits:
Competitive salary up to £90k, based on experience, plus an annual performance-based bonus.
Comprehensive health insurance, pension plan, and wellness benefits.
Access to cutting-edge trading technology and systems.
Exposure to high-frequency, low-latency environments in one of the most dynamic sectors of the financial market.
Professional development opportunities to expand your skill set and advance your career.
Flexible leave policies and a work-life balance focused environment.
A collaborative, fast-paced, and rewarding team culture.
Seniority Level
Associate
Industry
Financial Services
Employment Type
Full-time
Job Functions
Information Technology
Skills
P
About the Company
Hunter Bond is a global firm specialising in the finance and technology recruitment sectors with the aim to provide a thorough, effective and transparent solution to their client and candidates needs. Hunter Bond directors have 20 years experience specialising in financial and technology jobs. With this experience comes a desire to provide the best recruitment service. Integrity is delivered by Hunter Bond at its upmost. Clients and candidates alike will have transparency and dedication from start to finish. Founding Direct... Know more
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