Job Specifications
3rd Line Engineer - Bolton - £40,000 (pro rota) – Fixed-Term Contract
This leading provider of specialist education is on the lookout for a 3rd Line Engineer to join the team. You will be responsible for delivering third-line support to drive the company’s growth. This role will involve troubleshooting and resolving a variety of technical issues across multiple business areas, escalating problems when needed, and collaborating with other IT teams on complex investigations.
This role is being offered as a hybrid working scheme, but you must be able to reliably commute to Bolton.
A driving licence is a must for this role.
Key responsibilities:
Manage and resolve incidents, major incidents, problems, and service requests, ensuring timely updates and escalations as needed.
Act as the first point of escalation for 1st and 2nd line support engineers.
Conduct root cause analysis, implement corrective and preventive actions, and collaborate with the Infrastructure and Software teams to resolve technical issues and improve systems.
Oversee and support the configuration and management of user accounts, permissions and devices.
Administer and manage applications, package and deploy them using InTune or Microsoft System Centre, and ensure smooth operation of cloud telephone systems and networking equipment.
Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager.
Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents, ensuring optimal service delivery across all platforms.
Key Skills:
Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure.
Proven experience working within an ITIL framework.
Strong diagnostic skills for hardware, software, and operating system issues.
Experience in knowledge sharing, creating knowledge base articles, and a broad technical knowledge of current software and PCs/peripherals.
Familiar with technologies such as VMware, Hyper-V, Microsoft 365, Azure AD, SharePoint, Veeam, Cisco Meraki, Unifi, Sophos, Jamf, and InTune.
Holds or is working towards a professional IT qualification or related degree is desirable.
Benefits:
Life Assurance
Pension scheme with options to increase your contributions
Mental health support services and physical health checks
Family Growth Support
Discount scheme
Electric Car Purchase Scheme
Critical illness cover
If you are interested, please apply now!
About the Company
Candour - noun [U] UK (US Candor) The quality of being open and honest; frankness: a man of refreshing candour.
It's fair to say the recruitment industry has had more than its fair share of bad press over the years. You only have to see what Google throws up in response to the word recruiter to see the regard so many hold the profession in. We're working hard to change that perception one placement at time.
As a valued client of ours, you can expect a forthright appraisal of your requirements outlining any potential issue...
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