IT Engineer (Technology Support Team)
On site
Worthing, United Kingdom
£ 36,483 / year
Full Time
22-04-2025
Job Specifications
We are recruiting for a Band 5 IT Engineer role. This role will be based at Swandean. Worthing with potential travel across Sussex. Main responsibilities would include, but not limited, to resolving software and hardware issues and working with Microsoft Endpoint Configuration Manager to resolve known vulnerabilities, deploy new applications, patches and hot fixes to Windows 10 and 11 devices alongside providing support for IT Technicians within the team and assisting with Trust projects as required. The trust primarily uses Windows 10, with a Windows 11 upgrade underway, and Microsoft 365 so any experience with Azure, Teams and Office would be beneficial but not essential. Ideally we would be looking for someone who has previous NHS IT or local government experience.
Experience with Windows 10, Windows 11 Microsoft 365, Audio/Visual Equipment, Dell, Lenovo, Android Mobiles and Apple devices would be beneficial but full training will be provided
.You will be required to travel to various sites across the trust so the ability to travel is essential
.Please note - we will be unable to sponsor a visa for this role
.Main duties of the jo
b
To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these action
s.
Working for our organisat
ion
The Client Devices team is part of the Trust's Digital team and provides day to day operational support for all Trust computer dev
ices
Detailed job description and main responsibil
ities
Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this
role.Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all
users.
Qualif
icationsEssential
criteriaRelevant IT qualification or equivalent ex
perience
Knowledge/E
xperienceEssential
criteriaExcellent working knowledge of client devices and Windows 1
0 and 11.Good understanding of Microsoft
SoftwareSignificant experience working as a 1st or 2nd Line Support
Engin
eer
SkillsEssentia
l criteriaRequired to communicate and liaise with other staff members both within the Digital team and across
the TrustThe post holder will be required to test and document new software requirements and solutions to identif
ied issues
About the Company
We provide mental health, learning disability and neurodevelopmental services to people living in south east England. Our services are for children, young people, adults of working age and older people. Follow us on our socials: Facebook- Sussex Partnership Careers Twitter- @SPFTNHS_careers Tik Tok - SPFT_Careers Know more
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