IT Support Manager
On site
Oxford, United Kingdom
Full Time
18-04-2025
Job Specifications
IT Support Manager – Eynsham and Bicester (onsite)
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
We have a fantastic opportunity for an IT Support Manager in our Siemens Healthineers Magnet Technology business. We are a world leader in the design and manufacture of superconducting magnets for MRI scanners.
It is an exciting time for us, our brand-new additional facility in Bicester will be open in 2026. In this role, you will be leading a team of six supporting circa 650 users which will increase when the new facility opens.
Apply now for the position of IT Support Manager, and you will lead our IT support team, ensuring the delivery of high-quality technical support and services. This role requires strong project management skills, as well as expertise in ITIL frameworks to optimise IT service management processes. The IT Support Manager will oversee IT support operations, manage projects, drive continuous improvement, and ensure excellent customer service.
Your role:
Manage and lead the IT support team, ensuring effective incident resolution and service delivery
Plan, execute, and oversee IT projects, including system upgrades, migrations, and process improvements
Implement and maintain ITIL processes such as incident, problem, and change management
Lead root cause analysis and implement preventive measures to reduce recurring issues
Ensure IT assets and resources are effectively managed
Act as the primary point of contact between IT support and business stakeholders
Your expertise:
Proven experience as an IT Support Manager or in a similar leadership role, managing a minimum of 300+ users.
Strong project management experience, with the ability to manage multiple projects simultaneously.
Expertise in ITIL frameworks, with an ITIL certification (preferred).
Hands-on experience with IT support systems, ticketing tools, and remote support technologies.
Strong problem-solving and decision-making skills.
Excellent communication and stakeholder management abilities.
Experience with IT infrastructure, cloud services, and enterprise applications is a plus.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers
As an equal opportunity employer, Siemens Healthineers are proud to be a Disability Confident Committed employer. If you require any adjustments at any stage of the recruitment process, or there is anything we can do to make you feel comfortable, please let us know.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
About the Company
Siemens Healthineers is a leading medtech company with over 125 years of experience. We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our portfolio, spanning in vitro and in vivo diagnostics to image-guided therapy and cancer care, is crucial for clinical decision-making and treatment pathways. With our strengths in patient twinning, precision therapy, as well as digital, data, and artificial intelligence (AI), we are well positioned to take on the greatest challenges in healthcare. We will co... Know more
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