Staff Software Engineer - Personalisation
Hybrid
London, United Kingdom
Freelance
16-04-2025
Job Specifications
Team Digital & Tech
Store London Support Office
Location London, Greater London
Contract type Permanent
Position type Full Time
Salary Competitive + Benefits
Closing date: 30th May 2025
Intro
About the role
Meet the Team
People Stories
Make Your Mark
Colleague Networks
Benefits
How to Apply
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How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
As a Staff Software Engineer in Personalisation, you'll be at the forefront of our digital innovation strategy, driving the evolution of customer campaigns that span across web, app, email, notifications, and in-store channels. In this dynamic position, you’ll lead initiatives to scale our platforms, enabling seamless, data-driven customer journeys and transforming our approach with advanced experimentation and ML Ops practices.
Collaborating closely with Data Science teams and utilising cutting-edge A/B testing methodologies, you’ll also be instrumental in automating campaign management tools to ensure every customer interaction is uniquely tailored. Join us in our mission to become global leaders in personalisation and make a lasting impact on our digital growth and customer engagement.
All the details
What’s In It For You
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What You’ll Do
Your key accountabilities will include:
Design and drive important, high-visibility initiatives that boost the platform's resilience and scalability across multiple teams.
Lead and guide others through architectural decisions for new and existing distributed, high-throughput, real-time systems.
Spot potential system risks and trends in reliability and produce solutions to tackle them and solve problems collaboratively, communicating decisions through tech talks and white-boarding sessions.
Coach, mentor and develop less experienced engineers.
Promote a high-performance culture, technical excellence, M&S values, trust, collaboration, and improved ways of working within the team and the wider software engineering community
Who You Are
Your skills and experience will include:
Proficient experience building highly scalable service applications with Python and experience in one of Typescript, Java, Kotlin.
Experience with DevSecOps: you build it, secure it and run it
Expertise Microservices Architectures and a DDD (Domain Driven Design) mindset and experience with containerisation tooling such as Kubernetes and Docker
Advocate and experience in Continuous Integration and Continuous Delivery with a solid understanding of event-driven architecture and technology. Strong understanding of cloud infrastructure platforms and services. Experience with monitoring and observability platforms such as New Relic and Dynatrace
Should have worked in a dynamic and agile environment
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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At M&S, we have Data Scientists, Analysts, and Technical Product Managers, who all share a genuine passion for harnessing data to improve people’s lives. And we’re in a unique position where we can actually help many different kinds of people, from our customers to our colleagues in store and in our support centre.
Deepak (He / Him) | Data Scientist Read full story
Being in third-party brands, working on things M&S hasn’t done before… that plays to my sweet spot. I’ve worked in many organisations throughout my career, and it’s rare to see such cause and effect in your work. The way we’re structured means you’re encouraged to solve problems and you have the autonomy to make progress quickly.
Halford (He / Him) | Head of Technical Program Management Read full story
I think all engineers just love solving puzzles and problems. At M&S, we’re constantly...
About the Company
M&S Gift Cards help you build strong, lasting relationships with your customers or colleagues. They'll feel appreciated - and they'll remember that feeling. M&S is synonymous with accessible luxury - we've been bringing joy to UK high streets for over 100 years. Harness the power of one of the UK's best-loved brands to reward your giftees in a thoughtful, impactful way. Know more
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