Customer Service Executive - Benelux Fixed Term
On site
London, United Kingdom
Freelance
16-04-2025
Job Specifications
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Fixed Term Contract - 12 months.
Fluent/High level of Dutch, French & English
Job Scope And Main Responsibilities
To give a friendly, first-class customer service to all our wholesale customers in the North Europe region via phone, e-mail and B2B platform communications.
Areas Of Responsibilities And Related Activities
Primarily assisting our Benelux wholesale customers in Dutch (80%) and French (20%) & occasionally customers from other regions;
Handling cross-category inbound enquiries (frame, apparel and other) by telephone & email; to proactively offer an alternative solution or product if the original request is not possible;
Actioning proactive outbound campaigns on matters such as product information, upcoming events, out of stock & service initiatives
Support customers to navigate through our B2B platform & with any information regarding aftersales processes
Maintain highest level of proactive service – every customer is important
Collaborate closely with team members through daily interactions and work efficiently with other departments.
Keep up-to-date with latest product releases and communications from EssilorLuxottica
Exceeding customer expectations no matter the type of enquiry by making each customer feel that nothing is too much trouble for us
Significantly contributing to the department’s KPIs through working as a team player and individual performance
Ongoing development of product and customer knowledge
Technical Skills - Portrait Of a Perfect Candidate
Customer service skills (active listening, problem-solving-mentality, showing compassion, taking ownership)
Communication skills the ability to use effective verbal and written communication skills through various platforms (to customers and colleagues alike).
Computer skills such as competency with using the Microsoft Office suite (Word, Excel, Powerpoint) & website navigation
Preferable experience, working with SAP and/or Customer Relationship Management systems, Genesys Cloud.
Professional attitude when dealing with our customers & colleagues;
Have an excellent standard of telephone manner & written skills;
Be able to self-motivate, organise, show initiative and willingness to learn;
Be motivated by working in a remote working environment;
Working as a team player by helping others when needed & to actively contribute to group discussions;
Acting as a guardian of our EssilorLuxottica culture - leading by example in all the above; maintaining focus on brand building as the cornerstone of our success.
LANGUAGES
Language skills Native/fluent or high level of Dutch and French, high level of English.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
About the Company
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, c... Know more
Related Jobs
- Company Name
- IAG Loyalty
- Job Title
- Tech Lead - Amazon Connect
- Job Description
- Who we are u Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty provides the technical capabilities and designs the loyalty programmes for the airlines in IAG through our Loyalty Platform. Within Customer Contact teams, we have established Amazon Connect as our contact platform and have built out the IAGL Customer Channels in line with our Customer Contact Strategy. In this brand new opportunity, as our Tech Lead you'll play a key role in designing and architecting new and innovative product solutions for the Amazon Connect product to enable our customers to receive a seamless experience, and allow our colleagues to use effective and efficient tools whilst supporting their expertise in customer facing products. Collaborating closely with the Amazon Connect Product Manager, you'll determining technical feasibility and architectural constraints for platform developments as well as providing technical guidance and architectural direction to the developers to ensure seamless integration into our web and mobile channels. You'll become the team's technical evangelist, advising and leading all aspects of technical development with knowledge of the wider industry landscape and helping to bring in innovations that could benefit our business in both the short and long-term. What you'll get up to You'll own the current architecture for the Amazon Connect Product and evolving the architecture to drive efficiency, effectiveness and satisfaction to users of the platform. You'll support other Customer Contact products that are integrated into Amazon Connect to ensure they are fit for purpose You'll have responsibility for integration with 3rd parties and other product teams across IAGL and the wider group You'll ensure the product is developed to a high standard using appropriate testing methodologies, participating in code reviews, and leveraging static analysis tools where appropriate. You'll create and maintain technical documentation for internal teams and external customers with the right level of detail and right tone of voice You'll take a proactive and data driven approach to monitoring and improvements What we need from you ?You'll have previous experience in a team lead or technical lead role, with a background in a software engineer or developer role. You'll ideally have previous experience on Amazon Connect or any other contact centre solution, coupled with demonstrable experience in developing scalable, high quality and high-performance software products. You will have experience in developing solutions in multiple programming languages & platforms (e.g. Node.js, JavaScript, Terraform, React, Atlas, etc.), and have a strong knowledge of APIs, architecture and industry standards such as OAuth 2.0. You'll have experience with cloud platforms such as AWS You're skilled with config management and infrastructure as code tools such as Terraform and CloudFormation (Terraform preferred) Experience of using version control software (we use BitBucket) Familiarity with continuous integration, continuous deployment (CI/ CD) and DevOps practices You should be comfortable architecting the solution and looking at feasibility and technical constraints. You will be responsible for ensuring that the system design and technology stack will support the intended product and overall project goals. You have extensive experience working in agile teams and are driven by delivering customer value. Ideally, you would also have a proven track record of delivering innovation. We might not be right for you if:You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review And in return? You'll get access to a whole host of travel, Avios, healthcare benefits and more. Find out more here. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.
- Company Name
- Fulcrum Digital Inc
- Job Title
- Java Developer
- Job Description
- Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. The Role Should have rich knowledge in Software Development Life Cycle Methodologies; excellent communication and interpersonal skills, capable of resolving multiple complex issues and motivating team to achieve peak performance Create a comprehensive architecture for a software solution and providing strategic direction throughout the development process. Design and develop high-performance, scalable, and reliable solutions using Java, Spring boot, Microservices technologies. Work closely with business stakeholders to gather and analyse requirements, translating them into technical specifications and architectural designs. Convert visionary concepts into enterprise-wide systems. Coordinate with all stakeholders in architectural designs and software development. Ensure compliance of best practices and policies in software development. Perform code reviews and provide feedback to team members to maintain code quality and adherence to best practices. Providing guidance for the architectural planning for framework. Monitor team of developers and engineers, providing technical guidance, mentoring, and support to ensure the successful implementation of projects. Creating technical literature, such as training materials or sample code, to encourage acceptance of frameworks Ensuring system integrity by utilizing proper architectural designs Advising on security methods and implementing them Design and deploy Java applications. Develop strategic, logical, and physical designs. Ensure products or projects are robust, scalable, and extensible. Expertise in using Agile methodology Analyse user requirements to define business objectives Envisioning system features and functionality Define application objectives and functionality Ensure application designs conform with business goals Identify and resolve any technical issues arising Write well-designed, testable code Conducting software analysis, programming, testing, and debugging Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review Requirements Good hands-on in Java, J2EE, Databases (Postgres), Web Services (REST, SOAP), Spring boot, Spring MVC, Spring 4.0, Hibernate/JPA, API Gateway, Azure and Microservices. 5-12 years of experience desired in designing software solutions using software architecture design principles. Payment domain expertise and ability to drive the team, integrations, migrations, create approach. Good to have experience in Angular, and front-end technologies. Understanding of Kafka, PCF, Integration patterns, Security standards, Concurrency and Multi-threading, Collections, PostgreSQL, Azure, Docker, Kubernetes Hands-on, high-energy, detail-oriented, proactive, and able to function independently under pressure. Strong Problem-Solving skills. Distributed systems (Databases, caches, microservices, message broker) API and Contract Testing using REST Assured/Postman/Swagger/SOAP UI + Groovy/Spring Cloud Contract Test Driven Development TDD Methodology and Unit Testing using Junit/XCTest Use of mocking frameworks such as API Service Virtualization/Mockito/OCMock Static Code Analysis using SonarQube/Xcode Static Analyzer Hands on with Jenkins/PCF or similar tools for automated provisioning of build and test infrastructure. Troubleshooting with Splunk, API aids like Swagger/Postman and source control systems like Git Intermediate knowledge of Maven, Junit, Redis, Oracle database, SQL, Unix command, Shell scripting. Good to have exposure to Financial/Banking Domain, Frontend development, JavaScript, HTML5, CSS3, Bootstrap/Material UI, Angular. Good knowledge of tools like Sonar, Data-dog/Dynatrace, GIT, SVN, Rally/Jira, CI (Jenkin / Bamboo)/CD, Splunk Strong communication skills -- both verbal and written – with strong relationship, collaborative skills, and organizational skills Proven experience in Agile methodology, SDLC & implementation of Projects, debugging the applications.
- Company Name
- Datasumi UK
- Job Title
- Vibe Coder
- Job Description
- The Role As Datasumi's Vibe Coder, you'll be the crucial bridge between our data engineering team and experience designers. You'll leverage TypeScript and Node.js to craft code that translates complex datasets into interfaces with personality, rhythm, and soul—making data feel accessible, engaging, and even delightful. Core Responsibilities Develop responsive, accessible front-end experiences using TypeScript and React that make data visualization feel natural and intuitive Build robust, scalable back-end services with Node.js that handle complex data processing while maintaining performance Collaborate with our design team to translate data-driven visual concepts into seamless interactive experiences Fine-tune animations, transitions, and micro-interactions that enhance data comprehension and emotional connection Optimize loading sequences and state transitions for large datasets while maintaining a smooth, anxiety-free user experience Integrate visual and haptic feedback systems that help users intuitively understand data relationships Contribute to Datasumi's design system with components that maintain our signature blend of technical excellence and emotional intelligence Participate in our bi-weekly vibe review sessions where we collectively assess and refine the feel of our products Must-Have Qualifications 3+ years of professional experience with TypeScript and Node.js Strong understanding of React and state management solutions (Redux, Context API) Experience implementing D3.js or similar data visualization libraries Proven ability to implement complex animations and transitions that enhance data comprehension Knowledge of accessibility standards and how they integrate with data-heavy interfaces Experience with real-time data features and understanding how to present changing information without overwhelming users Ability to articulate how technical decisions influence the emotional qualities of data experiences Nice-to-Have Qualifications Experience with Datasumi's tech stack: GraphQL, PostgreSQL, and AWS Background in data science, statistics, or information design Experience with WebGL, Three.js, or other technologies for immersive data visualization Understanding of color theory and typography as they relate to data comprehension and emotional response Knowledge of psychological principles related to information processing and cognitive load Previous work in fintech, healthcare, or other data-intensive industries Your Working Style You have a strong intuition for what makes data feel approachable and can articulate why You think systematically but care deeply about how details impact user perception You're comfortable with the ambiguity of subjective experience and can translate it into objective code You value both technical excellence and emotional intelligence You enjoy our collaborative, iterative development process and weekly vibe syncs Datasumi Ltd is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We particularly encourage applications from candidates from underrepresented groups in tech.
- Company Name
- Avance Consulting
- Job Title
- Lead DevOps Engineer- SC Cleared or SC Eligible
- Job Description
- The Role: As a Lead DevOps Engineer, you will drive cloud transformation, leading multiple high- performance DevOps teams to build secure, scalable, and cost-efficient cloud solutions. Your expertise in CI/CD, Infrastructure as Code (IaC), cloud security, and automation will shape mission-critical applications across various units and projects. Collaborating with business stakeholders, solution architects, and security teams, you will align DevOps strategies with growth, digital transformation, and FinOps best practices for optimized cloud spending. You will establish governance frameworks to enhance security, compliance, and incident response. This role provides access to cutting-edge cloud technologies, including AWS serverless computing, Kubernetes orchestration, AI-driven observability, and security automation, keeping you at the forefront of innovation. Desirable skills/knowledge/experience: AWS Certifications (AWS Certified Security – Specialty, AWS Certified Solutions Architect, AWS DevOps Professional). Container orchestration and Security Knowledge IaC & Automation Tools (Terraform, Helm, Ansible, Kustomize etc). CI/CD & Security Automation Cloud Cost Optimization & FinOps (AWS Trusted Advisor, Compute Savings Plans, cost forecasting strategies). Threat Intelligence & Compliance (ISO 27001, SOC2, GDPR, NIST frameworks). AWS-native Security Services (Macie for sensitive data discovery, Inspector for vulnerability scanning, GuardDuty for threat detection). Programming & Scripting (Proficiency in Python and Shell Scripting for automation, cloud resource management, and infrastructure monitoring). AWS Database Expertise AWS Networking Expertise (Strong knowledge of VPC design, Subnetting, Route Tables, NAT Gateways, Transit Gateway, VPC Peering, Direct Connect, PrivateLink, ALB/NLB/CLB Load Balancers, AWS WAF & Shield, VPN connectivity, and network security group management).