Senior Manager Marketing Technology
On site
London, United Kingdom
Freelance
17-04-2025
Job Specifications
Senior Manager, Marketing Technology
London, UK | Global Luxury Brand | Full-time | Hybrid
Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?
A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.
This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
What You'll Do
Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
Leverage data and insights to measure platform success and identify opportunities.
Ensure compliance with GDPR and data protection standards.
Provide training and support to maximize tech adoption across the business.
Stay on the pulse of emerging marketing tech trends.
What We're Looking For
4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
Strong project management and cross-functional stakeholder skills.
Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
Analytical mindset — able to turn customer data into actionable strategies.
Clear communicator with experience influencing senior leaders.
Deep understanding of customer journeys and personalization strategies.
Knowledgeable about GDPR and privacy compliance.
Ideal Background
Degree in Technology, Marketing, Business, or related areas.
Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
Strong data analytics understanding
Why Join?
You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience.
This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.
Ready to take the next step?
Apply now and help transform the future of customer engagement through cutting-edge marketing technology.
About the Company
Nicholson Glover was founded in 2002. While the world of recruitment has changed a lot since then, a few things around here have not. For example, a concerted effort to continually build on our knowledge of the markets we serve; a firm commitment to an honest and helpful approach; and a priority for repeat business over short-term wins. Through astute questioning, attentive listening, and relentless networking, we provide a recruitment experience that ignites growth for individuals and organisations. Igniting growth t... Know more
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