Client Advisor - Harrods WRTW
On site
London, United Kingdom
Freelance
16-04-2025
Job Specifications
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: Client Advisor
Job Mission:
Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning.
Role & Responsibilities
Client Management
Master the entire Client Journey.
Create emotional connections and foster customer desire for products.
Engage both existing and prospective clients according to the weekly plan set by Store Management.
Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell.
Focus on developing and retaining existing clients while actively recruiting new ones.
Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments.
Collaborate actively in sales partnerships and participate in OTO appointment routines.
Operations and Visual Merchandising
Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints.
Ensure products are properly maintained and replenished on the sales floor.
Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities.
Adhere to administrative and operational procedures.
Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management.
In the absence of an Operations HC, assist with operational tasks, including shipping/receiving.
Key Competencies
Human Touch & Empathy: Foster emotional connections by showing empathy and understanding in client interactions.
Brand Belief: Fully embrace and communicate the brand's story, mission, and ethos.
Brand Representation: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions.
Industry Awareness: Stay informed about global and local brand developments and trends.
Transactional Skills: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales.
Commercial Acumen: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively.
Branding Expertise: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products.
Relational Skills: Build meaningful, human connections with customers, adapting to their individual needs and situations.
Emotional Influence: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
About the Company
Maison Valentino was founded in 1960 in Rome by Valentino Garavani and Giancarlo Giammetti. A symbol of crafting excellence, creativity and uniqueness, Valentino continues to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture. The Company is led by Jacopo Venturini, CEO since June 2020, while Alessandro Michele was appointed as its Creative Director in April 2024. The collections include Haute Couture, Val... Know more
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