Desktop Support Technician
On site
Glasgow City, United Kingdom
Freelance
15-04-2025
Job Specifications
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit 4 x Desktop Support Administrators (Windows 11) until the 31st of July 2025 on a rate of £200 (outside IR35).. These roles will be based onsite in Glasgow.
Responsibilities:
- To provide first and second-line software and hardware support by investigating and providing technical solutions to a broad range of technical IT incidents and requests raised across the organisation or escalate where necessary. This includes providing in-depth technical support for their use of IT and AV facilities, both remotely and on-site, using the Ivanti Helpdesk ticketing system.
- Installation, configuration, and support of PC Lab’s, end user devices and associated peripherals: laptops, desktops, tablets and mobile devices running a range of operating systems (Windows, Linux, and Apple MacOS).
- Manage logistics for device repairs, including liaising with external vendors, engineers, and contractors. Additionally, where appropriate, monitor consumables stock levels and make purchases within a defined budget as required.
- Maintain and update the asset inventory and documentation of computer users, IT equipment, system configurations and software licenses in various databases, and ensuring compliance with university guidelines.
- Regularly review and update documentation, standard procedures, and guidance in conjunction with senior staff.
- Provide advice and guidance to users on IT policies and procedures.
- Contribute to a strong, mutually supportive Service Delivery Team by sharing tasks, knowledge, and ideas to contribute to a process improvement culture.
- Any other reasonable duties and projects which may from time to time be required by the Line Manager or Head of IT.
Essential Skills:
- Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.
- Experience of upgrading from Windows 10 to Windows 11
- Detailed Technical knowledge and experience of end user computing components, specifications, and standards.
- Working knowledge and practical experience of operating systems and software used in the University, within a networked environment, such as Microsoft Windows, MacOS, Linux, Office365 and other main applications.
- Knowledge of Apple operating systems and mobile devices.
- Proven customer Service, interpersonal and communication skills.
- Well-developed analytical and problem-solving capability, including high degree of accuracy and attention to detail.
- Ability to work independently, as well as part of an IT Team, using initiative and judgement to resolve problems independently Ability to work logically and methodically when investigating IT issues, and suitably recording steps being carried out for subsequent reporting.
- Experience with a range of desktop operating systems e.g. Windows, MacOS, Linux.
- Experience of understanding and interpreting the technical requirements of service users and implementing appropriate methods of achieving their needs.
- Experience providing IT support in a complex IT environment supporting users from multiple disciplines.
- Experience of using a ticketing helpdesk system to manage incoming jobs and recording actions.
Desirable Skills:
- Experience of configuring mobile devices in a network environment.
If you would like to hear more about this opportunity please get in touch.
About the Company
Venesky Brown has established itself as a prominent resourcing solutions provider since 2005, with a growing presence in various sectors including Infrastructure, Energy and Public Sector throughout the United Kingdom. Our diverse client portfolio enables us to deliver projects within multiple industries such as Local and Central Government, Further Education, Higher Education, Renewable Energy, Oil and Gas, as well as Major Road/Rail Infrastructure, spanning across the UK. For more information and live vacancies please vi... Know more
Related Jobs
- Company Name
- Infoplus Technologies UK Limited
- Job Title
- Endur L2 Support
- Job Description
- Role: Endur L2 Support Location: London, UK (Hybrid) Type: Contract Position Please find below JD: - At least 5 years of demonstratable experience using the Endur product. - Endur L2 with techo-functional type experience, preferably Front and Middle office experience - In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience - Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution - Working directly with users (in office and remotely) to understand and resolve issues in a timely manor - Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement - Good understanding of deal lifecycle processes - Comfortable working in shifts (US/Singapore hours) - Major incident handling experience - Utilising experience and bp process to triage and prioritise issues and tickets - Excellent communication skills and experience gained in a commercial environment, as set out below. Nice to have experience: - Experience in AWS platform and technologies - Experience using Azure DevOps for work item management - Experience of the ITRS Geneos platform/application - Experience of using and developing APM
- Company Name
- Owen Thomas
- Job Title
- Senior Backend Engineer, Contract | NestJS, TS, Docker, Kubernetes, AWS and DevOps | AI / LLM focused, Social Media start-up, US expansion | £500 - 550pd Outside, 6-month contract | London, Hybrid
- Job Description
- Senior Backend Engineer, Contract | NestJS, TS, Docker, Kubernetes, AWS and DevOps | AI / LLM focused, Social Media start-up, US expansion | £500 - 550pd Outside, 6-month contract | London, Hybrid Company: An AI Social app start-up - with huge ambition, is going for a big scale up phase across the US this summer. The company is already generating crazy amounts of traffic to their application and are releasing features weekly, with incredible speed and impact. They are now looking to bolster the lean close-knit team, with a Full stack Platform engineer, who can drive forward all things Cloud, Infrastructure and DevOps (addressing a skills gap they currently have). The business is well positioned financially and are looking to raise more money as they are set to scale the US. This is a great opportunity to join a company with an incredible office and culture - ideally you can visit the office weekly, but can be fully remote for someone excellent! Senior Backend Engineer, Contract | NestJS, TS, Docker, Kubernetes, AWS and DevOps | AI / LLM focused, Social Media start-up, US expansion | £500 - 550pd Outside, 6-month contract | London, Hybrid You’ll build and scale the backend systems and APIs that power our product experience, working closely with the iOS team to deliver features customers love. 5+ years commercial experience working commercially as an Backend Engineer. Experienced managing Infrastructure with Terraform and CI/CD pipelines TypeScript, NodeJS (express), Docker, Terraform AWS, Postgres B2C exposure ideally Excellent communicator (especially about how things work under the hood) Strong with Systems Design and Architecture design Senior Backend Engineer, Contract | NestJS, TS, Docker, Kubernetes, AWS and DevOps | AI / LLM focused, Social Media start-up, US expansion | £500 - 550pd Outside, 6-month contract | London, Hybrid £500-550 per day Outside ir35 6-month contract, likely extension Please apply ASAP with a CV and we will give you a call if we think you are a match! :D
- Company Name
- N Consulting Global
- Job Title
- Java Full Stack Developer
- Job Description
- JD - Full Stack Developer - Strategic Exposure Check Workstream Location – Knutsford Work mode – Hybrid (two days from office) Job Description: As a ‘can-do’ Full Stack Developer in our IFC Programme, you'll play a crucial role in developing and maintaining our strategic Exposure Check system. You'll work in a modern, agile environment, utilizing best-of-breed tools and technologies to create robust, scalable solutions. This position offers not just the chance to enhance your technical skills, but also to deepen your understanding of the financial crime business domain. Key Responsibilities: Full Stack Development • Design, develop, and maintain both frontend and backend components of our Exposure Check system • Write clean, efficient, and well-documented code in Java 21 • Develop responsive and intuitive user interfaces using React or Angular • Implement RESTful APIs and microservices using Spring Boot Portfolio Experience design and programming for “Cloud” solutions (AWS or in-house cloud), understand the pro/cons to make informed design and code decisions. Database Management • Work with both relational databases (RDBMS) and the graph database RDFox • Write and optimize complex SQL queries • Use RDF models and SPARQL queries from the graph database along our Ontology expert DevOps and CI/CD • Participate in the CI/CD pipeline using GitLab • Embrace tools to improve your coding style and quality • Containerize applications using Docker • Work with Kubernetes for orchestration and deployment Agile Practices • Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives • Collaborate closely with Product Owners, Scrum Masters, and other team members • Contribute to backlog refinement and story point estimation Business Analysis • Gain a deep understanding of the Exposure Check process and its role in financial crime prevention • Collaborate with business analysts to translate requirements into technical solutions • Provide technical insights to help shape business requirements Quality Assurance • Write and maintain unit tests and integration tests • Participate in code reviews to ensure high code quality and share knowledge • Troubleshoot, debug, and resolve software defects Continuous Learning • Stay updated with the latest trends in full stack development and financial crime prevention technologies • Share knowledge with team members through presentations or documentation • Contribute to the team's technical growth and innovation
- Company Name
- Volition
- Job Title
- C++ Developer - Trade Data (Contract £650p/d)
- Job Description
- The ideal candidate will be responsible for developing high-quality applications in C++ and Python surrounding Trade Data. They will also be responsible for designing and implementing testable and scalable code. Responsibilities: Develop quality software and delivering highly functioning systems Analyse and maintain existing software applications Design highly scalable, testable code Discover and fix programming bugs Requirements: STEM degree from top university Development experience with C++ and Python Migration of data systems Financial Markets experience Contract £650p/d 3 month rolling